Account, payments & subscriptions

[Bolovino]

I have been charged monthly for CBS on Roku..$5.99...Have been trying to cancel it many times on the Roku web site and/or on the app with no luck. Cannot even see it listed in my subscription listing in order to cancel it. Being charged the amount every month and do not have the channel available...Dies anyone have any idea hiw to cancel and nit be charged???

[RokuJanadeeK · Accepted solution]

Hi @Bolovino,

Welcome, and thank you for posting here in the Roku Community!

We understand that you wanted to cancel a CBS subscription. We're glad to help.

To cancel subscriptions billed through Roku Pay:

1. Sign in to your Roku account and go to Subscriptions.
2. Under Active subscriptions, select the subscription you want to cancel and select Turn off auto-renew.
3. Continue to use your subscription until the end of your current billing cycle.

Alternatively, you can directly contact our account-billing team through the link here. Kindly choose the "Accounts, Payments, and Subscriptions" category. An option to talk to a live representative should be available. We guarantee that they are the best team to assist you with your subscription concerns.

We hope this helps!

All the best,
Janadee