Solving playback issues

[jeffjohnson123]

Experiencing the same issue. 

Model 4800X - Roku Ultra
Software Version 12.5.0 - build 4165-C2
Uptime 1 hr 28 min
Device ID S02A2086UMXA

[RokuJanadeeK]

Hi @Vgatkinson1 and @jeffjohnson123,

Thanks for sharing the experience you've had with this issue.

Kindly provide us with the required details asked for by @RokuCarly in the above post. These details will be essential in resolving this concern with our appropriate Roku team.

On the other hand, if you are already able to provide this information, please be aware that the information provided has already been forwarded to our appropriate team for further investigation.

Feel free to contact us if you have clarifications.

Sincerely,
Janadee

[optikhog]

Model 43S435 - TCL Roku TV
Software Version 12.5.0 - build 4165-CG
Uptime 2 hr 8 min
Device ID S0A9G1DXNH3A

[RokuTakashi]

Hi @optikhog,

Thanks for the post.

We appreciate you for providing the information. Rest assured that we'll forward this to the appropriate Roku team so it can be reviewed for investigation and address the issue. Additionally, we'll need one more information, which is the Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

We look forward to hearing back from you.

All the best,
Kash

[mja315]

Not exactly all apps/channels for me:  I use only 4 regularly on my Roku Ultra (although I have many more installed).  YouTube and Prime Video seem to be OK, but Plex and Philo are unbearably slow.

Model: 4640X - Roku Ultra

Serial Number: YP00H3669090

Device ID: 7LC68H669090

OS version: 12.5.0 - build 4165-29

Issue ID: 90-385-795

[RokuERey]

Dear @mja315, 
Thank you for your post. 

We appreciate your input and will share it with our engineering team. We will post an update here as soon as information about this becomes available. 
Best regards, 
Rey

[NeverVeryHappy]

Hi Carly,

They fixed it. THANK YOU SO MUCH. I owe you a beer 🍺 or bottle of wine🍷. 🙂