Wi-Fi & connectivity

[Sarlat6]

Roku Channel works fine but all other apps (Prime, Disney, TSN, Youtube, Pluto) say I’m not connected to Internet. Just started today. Have 4K Stick. 

A connection check gives me checkmarks on Available Networks and Wireless Connection and sometimes on Internet Connection (otherwise Error 014). All other devices are working great including smart tv. Connection on Roku says signal strength Excellent. Speed 73MPS (typical for me). Hmmm. 

[RokuCarly · Accepted solution]

A warm welcome here in the Roku Community, @Sarlat6!

Thanks for letting us know about the network issues you've been having with your Roku Streaming Stick 4K. We'd be more than happy to find you the best resolution possible.

Firstly, we suggest connecting your Roku player to an alternative network connection to see if this will make any difference; Perhaps a mobile hotspot would do. Also, we recommend our HDMI Extender which will enhance the connectivity from your Roku Streaming Stick 4K.

Furthermore, kindly ensure your Wi-Fi connection is stable and performing well. Sometimes, even with fiber optics, fluctuations in speed or signal strength can cause delays or playback issues. We should also consider the devices connected all at the same time. 

Please don't hesitate to let us know if there's anything else we can be of assistance with. 

Best regards,
Carly