So my problem was that I couldn't watch Amazon VOD without constant rebuffering, making any video from them unwatchable. Things from netflix worked fine. I had tried EVERYTHING to get Amazon to work on the RoKu even got another box from Roku, tried on another ISP, trust me I tried EVERYTHING! I see from reading on the forum here I am certainly not alone in my problems with the RoKu, not to mention their customer support is HORRIBLE!
SOLUTION: Ditch the RoKu, bought a sony Blu-ray play model S370 for the same price as the RoKu. I can now watch Amazon VOD on my projector with no rebuffering. This sony seems to have lots of online content without all of the useless stuff I never used on the RoKu. It has the big ones like Netflix, Amazon, Pandora, Crackle, even HULU!
Time for RoKu to go back!!!
Hello all. I recently bought a new RoKu HD XR player and have been having issues, mostly with Amazon VOD. First let me say that yesterday was spent talking to tech support of my ISP, Amazon, and Roku - lots of fun LOL! My ISP more then satisfied me that there is no problem with the internet connection, between running speed tests and looking at line stats like attenuation and line noise that were excellent. I have an 8M connection and was always getting 6.5M - 7.5M.
The #1 reason I bought the box was to watch VOD from Amazon in HD with surround sound. I have previously watched Amazon VOD in HD on my computer no problems. Now with the roku box I am having constant rebuffering. I have turned the debug mode on the box on. When I first start to watch something on Amazon it will say playing 2.5M stream on your 6.5M network. It then loads and within no more then 2 min it has to rebuffer. It will then say something like playing 2M stream on your 2.2M network and it happens again and again making the shows unwatchable. Normally it ends up going all the way down to saying I am on a 1M network sometimes even less. If I exit Amazon and play anything else like a netflix HD the stats go back up to where they should be and I don't have an issue.
Amazon refunded my HD purchases and basically said that that is the nature of the internet. RoKu support had me reset the modem, router, and roku box (I had done this myself several times) and reinstall the amazon channel. They tried many times to say I needed to upgrade my internet connection and also said that Amazon HD VOD through HDMI requires at least a 3.5M connection which I have no problem always getting well over that. Finally I had enough and asked if I am going to have to return the box or is roku going to send me another player? They are currently sending another player but I don't have high hopes for that being the problem. It really seems like a problem with RoKu and Amazon together. I even get constant rebuffering while amazon is in standard def making any shows from them unwatchable.
I have tried forcing the player to use different speeds when I did this it literally took 8 Min. to load played for 5 min and then loaded again for 8 min and this repeated itself, this was at a forced 2.5M setting. Again if I switch to another channel like netflix it shows the correct speed and stays there no problem. I have also tried many different times of day, like really early morning, late at night and no changes. Anyone that could provide any help or suggestions would be greatly appreciated. Anyone else having a similar issue? Also wanted to add I am using a wired connection through a router and have also tried directly connecting RoKu to my modem, no change. Sorry for the long post but I wanted to provide as much detail as possible.
Last edited by JustinP
on Wed Sep 15, 2010 8:07 am, edited 4 times in total.