raym wrote:One other thing I'd like to add - while I'm disappointed with the CC policy, I'm really impressed with this thread. The conversation has been mostly, but not entirely civil, and while I don't agree with the arguments made by RokuShawnS, I'm impressed that he's here making his case, and really impressed this thread hasn't been locked. Kudos.
Feedback is important to Roku, even if it's negative. Of all the communities I've ever managed, even as a hobby, this one, and Roku's philosophy is probably the best I've encountered thus far. On a personal level, I don't mind criticism, and do my best to convey this in my weekly reports so that the Roku Gods hear the voice of the community. Probably one of the reasons my boss hired me, because he knew I'd have a pulse on the community, and that I wouldn't sugar-coat things for TPTB. He's probably irritated at some of the things I've sent in
Unfortunately, this CC requirement, as stated previously, was an oft-repeated suggestion by both channel developers and the community at large, which was why it was implemented. The steps involved in bypassing the restriction do work, and takes place on a daily basis by those who are uncomfortable with it. Does it require an extra step by the end user? Yes, and for that we apologize. But the old axiom, You can't please everyone
still holds true. We will help you when it's requested, and I personally will make certain you're contacted in a timely manner, so long as you have the case number with CS in-hand so I can legally elevate it (I'm bound by certain restrictions, to prevent overwhelming the higher levels at CS).
And again, on a personal level, this is the reality of living in a 24/7 connected world. Within 24 hours, a hacker can get your last 10 CC purchases utilizing your email alone (I know this for a fact, as I've done it for a friend of mine in the military, who didn't believe it. Her CO was VERY interested in the steps I did, since she had a TS clearance). But as far as Roku is concerned, we haven't had, to date, any hacked instances in which someone's information was in jeopardy, nor have we denied anyone the right to create an account without a CC.
When in doubt, open a CS ticket. Then send me that case number. I will elevate it to the very guys and gals that oversee CS, to insure that your demands are met. Most likely, you won't even have to contact me. It'll be done on the spot. If by chance it isn't, I have your back
My job is to help you guys and gals, and insure the best Roku experience you can obtain!
C. Shawn Smith