Roku Forums

by **ranger81** » Sat Oct 17, 2009 6:16 am

Dear Roku-Support,
On 31th of January this year I bought a Roku SoundBride Radio from roku.com Online-Store (Invoice:
31431A). Im very happy and satisfied with this product but since a few days my SoundBridge Radio seems to be dead. I woke up and my SoundBridge display was black - no clock was displayed. I thought there is a main-power failure but my lamp/light beside the Radio is working, so I thought maybe the SoundBridge crashed and I unplugged the power cord. Even after re-plugin the power cord the display is still black, no "Roku - Let the music play" message, just a black display without any reaction. I also tried the steps described on your troubleshooting webpage (http://soundbridge.roku.com/support/ts_drc.php) but even Safe-Mode is not working. For me it looks like a defective power-supply unit.

How to handle warranty exchange/repair?

I already wrote a mail to lallydice@roku.com and created a support-ticket #130634 but i didn't get any response until now.

Please roku, contact me and tell me what to do!!

by **RokuLyndon** » Tue Oct 20, 2009 6:52 am

Please check your email.

Lyndon

by **ranger81** » Tue Oct 20, 2009 10:08 am

thank you so much RokuLyndon,
I just mailed you my adress and serial number.

by **ranger81** » Mon Nov 02, 2009 9:45 am

Dear RokuLyndon,
I still wait for return directions. Please get in contact with me!

by **RokuLyndon** » Mon Nov 02, 2009 4:03 pm

Your directions are in the mail.

by **MyB5** » Wed Nov 11, 2009 5:04 pm

RokuLyndon,

I'm sorry to say..I have the same problem. Plz check your pm.

by **trance4ever** » Mon Nov 23, 2009 4:54 pm

mine just died today, no reaction at all tried unplugging it ..nothing

please help i love my Roku

by **trance4ever** » Mon Nov 30, 2009 3:18 pm

i wrote to support a week ago and no reply yet, i have mixed feelings about the company right now

by **bdussing** » Sun Dec 13, 2009 3:14 pm

I have the same issue, I receive a reference number but nobody called. I have a defective sub woofer that I need to have it replaced.

by **ranger81** » Thu Dec 31, 2009 1:05 am

My repaired R-1000 just arrived with FedEx.
It works and is alive again :-)

Thank you Roku & RokuLyndon for your help!

Roku Forums

@ROKU: Dead Soundbridge Radio R1000 - NEED WARRANTY REPAIR

@ROKU: Dead Soundbridge Radio R1000 - NEED WARRANTY REPAIR

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