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ranger81
Joined: 17 Mar 2009
Posts: 5
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 Posted: Sat Oct 17, 2009 1:16 pm Post subject: @ROKU: Dead Soundbridge Radio R1000 - NEED WARRANTY REPAIR |
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Dear Roku-Support,
On 31th of January this year I bought a Roku SoundBride Radio from roku.com Online-Store (Invoice:
31431A). Im very happy and satisfied with this product but since a few days my SoundBridge Radio seems to be dead. I woke up and my SoundBridge display was black - no clock was displayed. I thought there is a main-power failure but my lamp/light beside the Radio is working, so I thought maybe the SoundBridge crashed and I unplugged the power cord. Even after re-plugin the power cord the display is still black, no "Roku - Let the music play" message, just a black display without any reaction. I also tried the steps described on your troubleshooting webpage (http://soundbridge.roku.com/support/ts_drc.php) but even Safe-Mode is not working. For me it looks like a defective power-supply unit.
How to handle warranty exchange/repair?
I already wrote a mail to lallydice@roku.com and created a support-ticket #130634 but i didn't get any response until now.
Please roku, contact me and tell me what to do!!
Last edited by ranger81 on Mon Nov 02, 2009 4:46 pm; edited 1 time in total |
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RokuLyndon
Joined: 07 Nov 2006
Posts: 2810
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| Posted: Tue Oct 20, 2009 1:52 pm Post subject: |
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Please check your email.
Lyndon
_________________
Lyndon
Roku Customer Care |
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ranger81
Joined: 17 Mar 2009
Posts: 5
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| Posted: Tue Oct 20, 2009 5:08 pm Post subject: |
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thank you so much RokuLyndon,
I just mailed you my adress and serial number. |
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ranger81
Joined: 17 Mar 2009
Posts: 5
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| Posted: Mon Nov 02, 2009 4:45 pm Post subject: |
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Dear RokuLyndon,
I still wait for return directions. Please get in contact with me! |
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RokuLyndon
Joined: 07 Nov 2006
Posts: 2810
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| Posted: Mon Nov 02, 2009 11:03 pm Post subject: |
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Your directions are in the mail.
_________________
Lyndon
Roku Customer Care |
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MyB5
Joined: 30 Nov 2008
Posts: 4
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| Posted: Thu Nov 12, 2009 12:04 am Post subject: |
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RokuLyndon,
I'm sorry to say..I have the same problem. Plz check your pm.
_________________
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Roku Soundbridge M1001 |
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