Roku Forums

Trajan · Joined: 13 Oct 2006 Posts: 49

Still can't access RR. I found a Website called DNSstuff.com and ran their Tracert. Does this offer any clues to you more advanced users?

Cheers!

Trajan

Traceroute to 209.200.236.41
Hop T1 T2 T3 Best Graph IP Hostname Dist TTL Ctry Time
1 1 1 * 0.8 ms

70.86.70.33 AS21844
THEPLANET-AS 21.46.5646.static.theplanet.com. 255 US Unknown: 834344d5
2 0 0 * 0.8 ms [+0ms]

70.87.254.25 AS21844
THEPLANET-AS po104.dsr01.dllstx5.theplanet.com. 0 miles [+0] 254 US Unix: 15:21:02.383
3 1 1 * 0.8 ms [+0ms]

70.85.127.105 AS21844
THEPLANET-AS po51.dsr01.dllstx3.theplanet.com. 0 miles [+0] 250 US Unix: 15:21:02.417
4 0 0 * 0.8 ms [+0ms]

70.87.253.5 AS21844
THEPLANET-AS et5-1.ibr03.dllstx3.theplanet.com. 0 miles [+0] 61 US [Router did not respond]
5 0 0 * 0.8 ms [+0ms]

209.66.99.89 AS6461
MFNX 209.66.99.89.available.above.net. 0 miles [+0] 250 US Unix: 15:21:02.475
6 1 1 * 1.2 ms [+0ms]

64.125.26.209 AS6461
MFNX ge-2-0-0.mpr1.dfw2.us.above.net. 0 miles [+0] 250 US Unix: 15:21:02.503
7 29 28 * 28 ms [+27ms]

64.125.25.133 AS6461
MFNX so-2-3-0.mpr2.ord2.us.above.net. 0 miles [+0] 249 US Unix: 15:21:02.579
8 * * * 28 ms [+0ms]

[Unknown] [Unknown - Firewall did not respond] 0 miles [+0]
9 28 28 * 28 ms [+0ms]

64.125.26.250 AS6461
MFNX xe-1-1-0.er1.ord7.above.net. -1 miles [+0] 0 miles [+0] 246 US Unix: 15:21:02.706
10 60 37 * 29 ms [+1ms]

206.223.119.62 AS2914
NTT-COMMUNICATIONS-2914 xe1-1.cr01.ord01.mzima.net. -1 miles [+0] 0 miles [+0] 246 US Unix: 15:21:06.958
11 29 69 * 29 ms [+0ms]

69.174.120.14 AS25973
MZIMA te0-0.cr01.dfw01.us.mzima.net. -1 miles [+0] 0 miles [+0] 250 US Unix: 15:21:12.353
12 80 67 * 59 ms [+29ms]

69.174.120.37 AS25973
MZIMA te1-1.cr01.phx01.us.mzima.net. -1 miles [+0] 0 miles [+0] 247 US Unix: 15:21:43.439
13 59 63 * 59 ms [+0ms]

69.174.120.33 AS25973
MZIMA te1-1.cr01.lax02.us.mzima.net. -1 miles [+0] 0 miles [+0] 248 US Unix: 15:04:13.171
14 144 68 * 68 ms [+9ms]

69.174.92.38 AS25973
MZIMA [Missing reverse DNS entry] -1 miles [+0] 0 miles [+0] 246 US Unknown: 83438caa
15 184 86 * 69 ms [+1ms]

69.174.92.34 AS25973
MZIMA [Missing reverse DNS entry] -1 miles [+0] 0 miles [+0] 246 US Unknown: 819dbf31
16 69 * * 69 ms [+0ms]

209.200.236.41 AS15244
ADDD2NET-COM-INC-DBA-LUNARPAGES
[Reached Destination]tetris.rokulabs.com. -1 miles [+0] 54 US [Router did not respond]
17
18
19
20

Analysis:
Number of hops: 16

Last hop responding to ICMP: 16, UDP: 15, TCP: 0.

The destination appears to block unwanted UDP packets.

There appears to be a firewall at 70.86.70.33 (hop 1) that blocks unwanted TCP packets.

Legend:

* ECN was not used on the TCP packets. To use ECN, click here.
* T1/T2/T3 are the round-trip times in milliseconds (1/1000ths of a second).
* T1 uses a proper ICMP-based tracert (Microsoft style). T2 uses a UDP-based traceroute (Unix-style). T3 uses a TCP-based traceroute (port 80).
* Since many ISPs now block ICMP and/or packets to unknown ports, T3 (rarely used by traceroute programs) typically shows the best results.
* Best times may be theoretical (if it takes 80ms to hop 10, and 50ms to hop 11, we say the best time for hop 10 is 50ms).
* If no reverse DNS entry is given for an IP, we display 'unknown.example.com' if the domain name is known.

jjaf · Posted: Sun Oct 25, 2009 4:05 pm Post subject:

Send this trace route to RokuLyndon (lallydice@roku.com), explaining that you are still suffering from the last RR outage. Highlight the last item which says that it reached the tetris server at Roku but is reporting a router failure there. Ask him to have another word with their engineers.
_________________
R1000, M400, M1001

Trajan · Joined: 13 Oct 2006 Posts: 49

Thanks, jjaf...I sent an e-mail.

djdsc · Joined: 06 Nov 2007 Posts: 2

So I have been having the same problems of not being able to connect to radio roku for many weeks now. I am hard wired on to my router and have tried to log on using Firefox and IE. Located in USA. All of my other wireless, web and computer related stuff works great.

Any other information on a fix for this, it is way beyond frustration now.

LordNelsons · Joined: 17 Oct 2009 Posts: 3

I can't access Radio Roku either, via wireless, whether it be on the soundbridge or radioroku.com on laptop. Did the tracert as suggested, and yes, times out. I've taken my laptop home, or connected to another ethernet line at work, got to radioroku (trace was completed in about 15 steps), and got the preset url's for my favorites. Loaded them in to soundbridge via laptop, and now works (as discussed in various forums here). If your radioroku connection is down, as far as your soundbridge is concerned, you'll be relegated to having only 18 presets unless you call your isp and see about changing your routing. Good luck - I'm done messing with radioroku Twisted Evil

Trajan · Joined: 13 Oct 2006 Posts: 49

LordNelsons,

Could you expand on this, "call your isp and see about changing your routing." Specifically, what should I ask my ISP to do?

Thanks,

Trajan

RokuLyndon · Joined: 07 Nov 2006 Posts: 2810

I am sorry this issue that's affecting some users has gone unresolved. Our network team is working the hosting company to identify why some users are unable to access radioroku.com. I don't have an update currently as to the cause of the problem. I will post an update as soon as I have additional information.
_________________
Lyndon
Roku Customer Care

Chavez · Joined: 02 Mar 2007 Posts: 72

thanks for the update Lyndon, glad someone is working on this problem...hopefully it'll be resolved soon, life is not the same without my RR...

rossfra · Joined: 03 Nov 2009 Posts: 1

PLease update me too... I am tempted to switch to the SqueezeBox...they seem serious...But I'll wait a little.