Roku Forums

[Paz]

My R1000 has stopped working. I have it in my bedroom and when I went to bed last night the screen was blank... Nothing I did got it working again.

The socket is ok - tried another appliance and that worked, so then I checked/changed the fuse in the plug - still no joy.

Of course it's out of any warranty.

Any ideas/advice would be gratefully received.

Thanks,

Paz (UK)
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Paz

[alanmc]

Hi Paz,
as I previously mentioned in responding to your earlier post, do send Pete (g0pkh) a PM - he really is the chap to mend/upgrade your R1000.
See his profile at: http://forums.roku.com/profile.php?mode=viewprofile&u=5008

[Paz]

Fanx alanmc - I'll do that...

I've seen your replies to others who've had the same problem (there do seem to be a lot!) and see from my date of joining this forum I've probably got until September until the 2yr warranty expires - hooray! But I can't find any receipts or emails re the purchase (Amazon) - boo!

I'll pm Pete and see what he can do, but will be looking round for a replacement in the meantime - and I don't think it'll be a Soundbridge! May even be 'just' a dab...

I did notice the 'volume fluctuation' problem as others have also commented on, just prior to the unit 'turning up its toes'... so perhaps that was a warning? I've not been very impressed with the R1000 considering the price.

Apart from not being able to get BBC R4 on the internet and the FM reception being 'average/poor', the remote control was very useful.

Cheers,
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Paz

[jjaf]

Hi Paz

As far as a receipt is concerned, the purchase invoice details should still be available on your Amazon account. I gave up trying to find out the Amazon procedure for returning faulty goods. By contrast their 30 day returns policy for goods you just want to return is easily found; post sales support by Amazon is poor. Let me know if you find out how to do it.

In my case it didn't really matter because I want to keep the SB Radio rather than have a refund. Mine is off to Pete this week for repair, at a very reasonable price and an improved lifespan.

Your other option is to contact Pinnacle directly for a replacement. Other posters report a very quick turnaround from them but it does involve sending your old kit to Germany. And the replacement is unlikely to be any better on the quality front so you will be repeating the exercise in another year or so.

BTW, you should not be having problems with Radio 4 as a UK resident. Try browsing for the station again (when you get the new one) and resave it in your presets. And as far as FM reception is concerned, yes it is poor when you initially resume play or select the FM station from a preset. For some reason the SB tuner fails to lock on to the exact frequency. To correct this you have to "nudge" the frequency back again using the up/down keys on your remote and reselect the same frequency again.

[pax]

I purchased a Roku R-1000 last week for $5. Needless to say, it didn't work and was dead as a doornail After reading dozens of complaints on the web talking about their power supplies failing shortly after the warranty had expired, I decided to take the power supply apart and look inside.
ROKU HAS DONE EVERYTHING POSSIBLE TO MAKE THE POWER SUPPLY DIFFICULT TO SERVICE!
1) The power supply is held to the player with 4 torx SECURITY screws. I used a carefully selected slot screwdriver wedged between the security peg and the torx teeth and removed them.
2) After removing the supply and diconnecting the power and speaker connectors, I removed all of the screws which hold on the back of the PS.
3) The back is GLUED on
4) Running an x-acto knife around the crack between the back and the casing and heating wirh a hair dryer to soften the glue, I gingerly pried off the back.
5) The power supply just slides out and is encased in a flimsy clear plastic box wrapped in aluminium and copper tape which is simple to open by peeling back the tape.
6) With the power PS naked and vulnerable in my hand, 2 of 2200uf 35 V electrolytic capacitors had bulged out tops and were leaking. A nearby 220uf 35V had suffered the same fate.
7) Before I could replace the capacitors, I had to remove a second board soldered on the bottom of the PS board.
Roku put blobs of tar on all the connections on the second board that had to be wiped off with a rag soaked in laquer thinner BEFORE any desoldering could be attempted. Using copper desoldering tape, the connections were desoldered and then glue on the corners of the board were cut with the x-acto knife.
9) Gently prying the two boards apart with a butter knife, another big blob of cement in the middle cracked and the boards were finally apart.
10) Replacing the three bad capacitors using copper desoldering tape was quickly accomplished and then the boards were reassembled and resoldered.
Take note, the negative lead on one of the replaced capacitors must be left long enough to pass through and be soldered to the second board.
11) Before I put the boards back in the celluloid case, I cut away most of the top and bottom of the celluloid case. This was to allow some air to get at the boards and maybe keep them from cooking again. I also drilled about 8 3/8" holes in front of the serial plate of the main PS case to allow cool air to enter from the bottom. The looney that thought using the resonance tube to take in AND remove air will make a fine washroom attendant some day!!!
12) After retaping the celluloid case together, I went on to put everything back together
13) DID IT WORK?...DARN TOOTIN...WORKS GREAT....MOMMY DIDN'T HAVE NO STUPID KIDS!
14) $5 FOR THE ROKU AND $5 FOR CAPACITORS AND LOTSA SWEET MUSIC..GO DO ONE YOURSELF OR IF YOU REALLY WANT PAIN, JUST STICK HOT NEEDLES IN YOUR EYES