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moconnor
Joined: 03 Sep 2008
Posts: 19
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 Posted: Thu Oct 22, 2009 1:31 pm Post subject: timing delay? |
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We have three HD 2000 and two are activated using push buttons and one is activated by a touch screen. We have a delay from the time we push the button to the presentation coming on about 2 seconds, also the touch screen has around a 5 seconds delay too. Is there an upgrade we can install to shorten the delay once the command is entered?
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RokuLyndon
Joined: 07 Nov 2006
Posts: 2810
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| Posted: Thu Oct 22, 2009 5:39 pm Post subject: |
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Can you send me your csv file, to support@brightsign.biz? Those delays sound like they're too long. Also, please send me your autorun.bas file. Maybe, there's a debug mode that's set on that's causing the delays.
These daysl occur both with image and videos?
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Lyndon
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moconnor
Joined: 03 Sep 2008
Posts: 19
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| Posted: Thu Oct 22, 2009 6:11 pm Post subject: |
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| I sent the items. Thanks |
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moconnor
Joined: 03 Sep 2008
Posts: 19
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| Posted: Thu Oct 22, 2009 7:21 pm Post subject: |
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| the email kicked out the autorun.bas app. Is there a way to get it to you? |
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RokuLyndon
Joined: 07 Nov 2006
Posts: 2810
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| Posted: Thu Oct 22, 2009 7:26 pm Post subject: |
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I received both the csv and autorun files you sent.
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Lyndon
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moconnor
Joined: 03 Sep 2008
Posts: 19
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| Posted: Mon Oct 26, 2009 1:46 pm Post subject: |
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Any luck yet with this delay issue?
Thanks again,
Marcus |
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moconnor
Joined: 03 Sep 2008
Posts: 19
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| Posted: Wed Oct 28, 2009 3:00 pm Post subject: |
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Just checking to see if any solutions have been found for our delay issue!
Thanks in advance,
Marcus |
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moconnor
Joined: 03 Sep 2008
Posts: 19
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| Posted: Tue Nov 03, 2009 6:36 pm Post subject: |
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| Is their an updates version of the autorun file I can try to insert into our HD card? |
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RokuLyndon
Joined: 07 Nov 2006
Posts: 2810
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| Posted: Fri Nov 06, 2009 8:48 pm Post subject: |
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There aren't any updated autoruns for the 2000. I received your files, and will get back to you shortly.
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Lyndon
Roku Customer Care |
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