Roku Forums

[portcolumbus]

Hey everyone. I work at a museum that just set up a monitor system in our lobby with a BrightSign HD110.

When I try create a new program in BrightAuthor (the company that set it up did the initial program, really just as a placeholder for whatever we put on it.), the program loads fine, but when I select the folder with the files I want to work with, it crashes.

This only seems to happen when there's an MPEG file in the folder. Deleting it and leaving only images or video formats the program won't recognize clears up the issue.

Any ideas on why having the only movie format the program recognizes makes it crash? Anyone else had this problem? I thought it might be a codec issue (and it may be), so I installed a new codec pack to make sure I was up to date, and it still happens.

Thanks,

Jon

[RokuLyndon]

What version of BrightAuthor do you have? And, how many files are in the folder you are browsing to?

I remember a very early beta crashing sometimes when browsing folders. What codec pack did you install?
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Lyndon
Roku Customer Care

[portcolumbus]

I installed the K-lite codec pack. (After noticing the problem the 1st time)

Let's see, I'm using BA version 1.0.1.6 - the default install from the website.

The folder does not have many files. Maybe 8 images, 1 .mpg.

[RokuLyndon]

Can you send me the event log from the folder below after BA crashes...

You'll find it here: C:\Users\Owner\AppData\Local\Roku, Inc\BrightAuthor\1.0.1.6.
_________________
Lyndon
Roku Customer Care