Roku HD-XR Connection Problem

[tfwagner]

I can't get my new Roku HD-XR to connect to a Netgear WNR834B Router when I turn on WPA-PSK (TKIP) + WPA2-PSK (AES) security. If I turn off security on my router, the Roku will connect to the Internet.

I just went through setup headaches with the Wireless G Roku (finally checked Disable SPI Firewall) and really expected this to go smoothly. No such luck.

[tfwagner]

OK, after more testing last night I found some interesting results when playing around with the Wireless Settings on my router.

1. The Wireless G Roku connects using Wireless settings of:
a. Wireless Network Mode Up to 130 Mbps
b. Security Options WPA-PSK (TKIP) + WPA2-PSK (AES) * this is an option on the router, not me trying to connect different options with a "+"

2. The new HD-XR connects using Wireless settings of:
a. Wireless Network Mode Up to 54 Mbps
b. Security Options of WEP or WPA-PSK (TKIP) * this is two different options and either works

So, I got the HD-XR working on a secure network. It just won't connect with my existing router settings, which work for every other wireless device in my house - and even the Wireless G Roku.

[-LD]

So now we've seen problems with both the SD and the XR. I don't want to say I told you so but.....

[philsoft]

So now we've seen problems with both the SD and the XR. I don't want to say I told you so but.....

And how did you eliminate "Operator error" or Network issues or a thousand other things as the culprit? You just go right to blaming the Roku player? Even after all the posts you have read in these forums that in a HUGE majority of cases wind up being something else entirely? You are seeing what you want to see LD.

[-LD]

Because the OP explained the the original Roku worked with one config that the XR did not.

[philsoft]

That is wireless n vs. wireless g on a wireless n network. That doesn't automatically make it a Roku issue.

[billc124]

Also the other thing with the SD box wasn't necessarily a problem either, it was a missing channel that will be available in a few weeks, that is bad marketing not a problem per se. If they had just said that AVOD would be available on the Roku SD by the end of November then the "problem" would be void.

[-LD]

Still means now they have to tackle issues on 3 different platforms that all might (and have) behave differently.

[philsoft]

OK LD, you obviously feel that you have something to prove here, and there isn't any way for me to change that. For the majority of people, I think that what we are seeing in both cases is trivial.

One, (the SD situation) is "By design", and the other could EASILY be an issue with the wireless n network setup. Obviously you want it to be something other than that, so for you ... It will be.

[-LD]

By design or by user error the difference still exists and it still means supporting 3 different platforms with potentially different problems. And, as I've stated, I don't think they are differentiated enough to justify the added cost of development, support, and production (not to mention user frustration) they have and will cause.

[philsoft]

If he would have initially had his network setup the way it works with the new box, he would have had problems hooking up the original N1000 so there is zero difference there. Like I said, for you the sky is falling here, because you want it to be. As far as I am concerned, this is trivial.

[-LD]

If he would have initially had his network setup the way it works with the new box, he would have had problems hooking up the original N1000 so there is zero difference there.

No, nothing he wrote implies that would be the case. I would bet it is not.

[philsoft]

I just went through setup headaches with the Wireless G Roku

Sounds like the setup of the New box went more smoothly than setup of the original n1000 to me.

[tfwagner]

I just went through setup headaches with the Wireless G Roku

Sounds like the setup of the New box went more smoothly than setup of the original n1000 to me.

What are you talking about? The HD-XR can't hookup at Wireless N speeds. My other wireless N devices can, and any wireless G device I have can still connect to my network. The Roku HD was the first device that I've run into whining about my router's firewall, but that was (somewhat) easy to work around. Really, since the Roku HD-XR doesn't appear to be using WPA2-PSK (AES), I doubt I'd get anything more than wireless G speeds anyway. But, for the HD-XR not to connect to my existing network is not a good start.

I'm trying not to get stuck with 2 Roku units. The Roku HD is the only one working for me right now and my 30 days to return it is running out. I'd really like to keep the Roku HD-XR, but it doesn't work for me (today). It's not like there's some options we can change on the Roku to fix any connection errors. The number of issues you can have which result in the same "Try adding the MAC address to your router" is staggering.

Since my router is listed in the "Most Popular FAQs/What compatible Wi-Fi devices work with my Roku player?", I can respond that the Roku HD-XR doesn't work for me right now. (Just in case they update their FAQs.)

Other than all of this, I've had a blast with the Roku HD.

[philsoft]

"What I was talking about" was what you wrote. In the vast majority of these cases, the problem is user error. And in the majority of the others, it is something in the users network setup.

YOU are the one that said you had gone through headaches setting up the Roku HD, I merely pointed out what you had said. Then you said you had the XR working on your network (although with different network settings). NOW you say it won't work on your network at all.

It sounds like a network issue.