Roku Forums

tfwagner · Joined: 04 Nov 2009 Posts: 7

I can't get my new Roku HD-XR to connect to a Netgear WNR834B Router when I turn on WPA-PSK (TKIP) + WPA2-PSK (AES) security. If I turn off security on my router, the Roku will connect to the Internet.

I just went through setup headaches with the Wireless G Roku (finally checked Disable SPI Firewall) and really expected this to go smoothly. No such luck.

tfwagner · Joined: 04 Nov 2009 Posts: 7

OK, after more testing last night I found some interesting results when playing around with the Wireless Settings on my router.

1. The Wireless G Roku connects using Wireless settings of:
a. Wireless Network Mode Up to 130 Mbps
b. Security Options WPA-PSK (TKIP) + WPA2-PSK (AES) * this is an option on the router, not me trying to connect different options with a "+"

2. The new HD-XR connects using Wireless settings of:
a. Wireless Network Mode Up to 54 Mbps
b. Security Options of WEP or WPA-PSK (TKIP) * this is two different options and either works

So, I got the HD-XR working on a secure network. It just won't connect with my existing router settings, which work for every other wireless device in my house - and even the Wireless G Roku.

-LD · Joined: 19 Dec 2008 Posts: 747

So now we've seen problems with both the SD and the XR. I don't want to say I told you so but.....

philsoft · Joined: 07 May 2009 Posts: 406

-LD · Joined: 19 Dec 2008 Posts: 747

Because the OP explained the the original Roku worked with one config that the XR did not.

philsoft · Joined: 07 May 2009 Posts: 406

That is wireless n vs. wireless g on a wireless n network. That doesn't automatically make it a Roku issue.

billc124 · Joined: 04 Dec 2008 Posts: 1325

Also the other thing with the SD box wasn't necessarily a problem either, it was a missing channel that will be available in a few weeks, that is bad marketing not a problem per se. If they had just said that AVOD would be available on the Roku SD by the end of November then the "problem" would be void.

-LD · Joined: 19 Dec 2008 Posts: 747

Still means now they have to tackle issues on 3 different platforms that all might (and have) behave differently.

philsoft · Joined: 07 May 2009 Posts: 406

OK LD, you obviously feel that you have something to prove here, and there isn't any way for me to change that. For the majority of people, I think that what we are seeing in both cases is trivial.

One, (the SD situation) is "By design", and the other could EASILY be an issue with the wireless n network setup. Obviously you want it to be something other than that, so for you ... It will be.

-LD · Joined: 19 Dec 2008 Posts: 747

By design or by user error the difference still exists and it still means supporting 3 different platforms with potentially different problems. And, as I've stated, I don't think they are differentiated enough to justify the added cost of development, support, and production (not to mention user frustration) they have and will cause.

philsoft · Joined: 07 May 2009 Posts: 406

If he would have initially had his network setup the way it works with the new box, he would have had problems hooking up the original N1000 so there is zero difference there. Like I said, for you the sky is falling here, because you want it to be. As far as I am concerned, this is trivial.

-LD · Joined: 19 Dec 2008 Posts: 747

philsoft · Joined: 07 May 2009 Posts: 406

tfwagner · Joined: 04 Nov 2009 Posts: 7

philsoft · Joined: 07 May 2009 Posts: 406

"What I was talking about" was what you wrote. In the vast majority of these cases, the problem is user error. And in the majority of the others, it is something in the users network setup.

YOU are the one that said you had gone through headaches setting up the Roku HD, I merely pointed out what you had said. Then you said you had the XR working on your network (although with different network settings). NOW you say it won't work on your network at all.

It sounds like a network issue.