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I thought I would relay this story, as most postings about customer service are negative.

I spent a few weeks researching the Roku and when I decided to purchase it, I preferred to buy it through the Roku "store" at Amazon, where I already have an account set up.

After purchasing it, I went to the Roku site and saw that if I had ordered directly through them, I would have gotten free shipping, a $14.99 value. After slapping myself it the head, I decided to chalk it up to my own carelessness.

Shortly after receiving the player, I got a "Welcome to the Roku Family" email from customer service. I replied to them stating I loved the Roku unit but I was disappointed that I missed out on the free shipping because I ordered through Amazon.

I didn't expect any sort of response or action, but within a day they had responded and created a case, and within a week I received a refund for the cost of shipping.

That was pretty cool of them.

Oh, and this thing works FANTASTICALLY.