Well I knew it was too good to be true. I have 2 other older Roku HD up 720 boxes that almost always get HD or at least 4 "dots" of clarity. So, we buy a brand new one with angry birds for the kids, hmmm,, now this one won't let you see "dots" or whether you have an HD connection, always connects at a terrible pixilated mess way worse than an old 480 TV ever had.
Well, we thought maybe it was just something wrong with that player, I connected with Roku online help and of course it was based in India, bad start there I thought, Roku doesn't care enough about their customers to even use American workers to help out. My trouble shooter named Rajid was no help, he tried but knew it wasn't on my end but didn't dare tell me the truth.
He kept trying to tell me it was my connection. I told him I can reattach my old one and get HD anytime and that the new Roku was attached directly by Ethernet to the computer and I have the highest quality Fios cable.
So, back we went to return it and buy another one. Got it home and here we are the same thing. So I ask myself, what is the benefit to Roku to "dumb" down the reception.... Of course it's greed! You agree with your apps people Netflix etc, to setup your Roku's to always connect at a crummy resolution, your Netflix people instantly have more bandwidth. Shame on you. If a guy in Portland Oregon can figure this out, how long do you think you can keep this charade up?
I took that one back also. I will just buy an older version on Craig's list and keep it. I hope you learn a huge lesson from what you are doing. No one will buy your box when it has such a terrible pixilated connection. Can you say Apple TV?
Thanks for throwing away your fan base. You were set to be the top contender. Wait until this get around and it will as I tell all I run into about your "dumbing" down the Roku to save bandwidth or some other greedy hidden agreement. I will let anyone who asks know they should buy a different brand such as Apple.
Shame on you Roku