Slow, Bad image quality - Roku or Netflix?

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Re: Slow, Bad image quality - Roku or Netflix?

Postby gwandsh » Tue Aug 31, 2010 3:58 pm

So, back to my original query...I am looking for alternative explanations as well. Is it possible that the distance between my router and roku is great enough that it has to re-request pieces of the stream frequently, slowing the process? I use a laptop regularly in the same room as the Roku, although that would not demand as much performance.

If my Roku connection is showing less than "excellent", am I whistling in the wind to expect more than 2 dots of image quality?

We are now getting 2 dots regularly, occassionally jumping to 3. Whoohoo for those bits.

I'd really like to find a way to get 4 consistently, and our download numbers seem to indicate it should be possible.

Tnx
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Re: Slow, Bad image quality - Roku or Netflix?

Postby wojoross » Tue Sep 07, 2010 8:36 am

I appreciate the information on this thread. Started using the Roku HD-XR last week and my Netflix image quality was 4 dots with HD with great picture. But last night watched two episodes of The Office back to back and ran into the problem. The first episode came in as HD and the next only pulled in at 2 dots image quality. Is it Roku or Netflix? I have Roadrunner turbo with download speed consistently around 12 mb/s. I did the netflix connection test and got these numbers:

135k - 258ms - 4186 kBps (fb: 165ms)
270k - 335ms - 6448 kBps (fb: 272ms)
540k - 392ms - 11020 kBps (fb: 184ms)
675k - 514ms - 10506 kBps (fb: 179ms)
810k - 535ms - 12112 kBps (fb: 116ms)
945k - 748ms - 10107 kBps (fb: 240ms)
1080k - 885ms - 9763 kBps (fb: 3378ms)
2025k - 1163ms - 13929 kBps (fb: 194ms)
Test 2 Results
135k - 75ms - 14400 kBps (fb: 2842ms)
270k - 120ms - 18000 kBps (fb: 36ms)
540k - 240ms - 18000 kBps (fb: 34ms)
675k - 296ms - 18243 kBps (fb: 29ms)
810k - 337ms - 19228 kBps (fb: 33ms)
945k - 610ms - 12393 kBps (fb: 32ms)
1080k - 658ms - 13131 kBps (fb: 33ms)
2025k - 1459ms - 11103 kBps (fb: 37ms)
Test 3 Results
135k - 78ms - 13846 kBps (fb: 32ms)
270k - 153ms - 14118 kBps (fb: 32ms)
540k - 286ms - 15105 kBps (fb: 29ms)
675k - 430ms - 12558 kBps (fb: 1709ms)
810k - 444ms - 14595 kBps (fb: 5823ms)
945k - 445ms - 16989 kBps (fb: 29ms)
1080k - 456ms - 18947 kBps (fb: 30ms)
2025k - 918ms - 17647 kBps (fb: 33ms)
Test 4 Results
135k - 65ms - 16615 kBps (fb: 32ms)
270k - 327ms - 6606 kBps (fb: 33ms)
540k - 332ms - 13012 kBps (fb: 33ms)
675k - 397ms - 13602 kBps (fb: 31ms)
810k - 392ms - 16531 kBps (fb: 34ms)
945k - 504ms - 15000 kBps (fb: 34ms)
1080k - 494ms - 17490 kBps (fb: 31ms)
2025k - 896ms - 18080 kBps (fb: 33ms)
cdn/false

I don't have the expertise that some of you guys have, but I'm thinking about trying to force the rate on the box as kc8pql described and see what happens. Do I read you all right in that Netflix might have a problem with too little bandwidth and Roku should be set to force longer buffering to ensure picture quality and that during peak demand the instant streaming will continue to be unwatchable ?
Are the people at Netflix aware of this issue and do they acknowledge the problems ? If this is a Netflix issue I might try amazon (hadn't intended to) and if primarily a Roku problem might try the new AppleTV.
Thanks for your thoughts.
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Re: Slow, Bad image quality - Roku or Netflix?

Postby prosete » Wed Sep 08, 2010 3:37 am

After owning a Roku box for 2 years, I'm convinced the owners that get consistently good streaming from Netflix are just plain lucky, whereas those of us who battle the almost nightly re-loading are the norm. I've given up trying to find a fix. Video streaming appears to be a really good idea but the technology for decent viewing is still lacking.

.
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Re: Slow, Bad image quality - Roku or Netflix?

Postby jeffrok » Wed Sep 08, 2010 7:43 am

gwandsh wrote:So, back to my original query...I am looking for alternative explanations as well. Is it possible that the distance between my router and roku is great enough that it has to re-request pieces of the stream frequently, slowing the process? I use a laptop regularly in the same room as the Roku, although that would not demand as much performance.

If my Roku connection is showing less than "excellent", am I whistling in the wind to expect more than 2 dots of image quality?

We are now getting 2 dots regularly, occassionally jumping to 3. Whoohoo for those bits.

I'd really like to find a way to get 4 consistently, and our download numbers seem to indicate it should be possible.

Tnx


My router shows up as "Fair" when I look at its strength from the Roku.. And I get HD streams all the time.. Works great.. I think it's most likely your ISP.
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Re: Slow, Bad image quality - Roku or Netflix?

Postby jeffrok » Wed Sep 08, 2010 7:47 am

prosete wrote:After owning a Roku box for 2 years, I'm convinced the owners that get consistently good streaming from Netflix are just plain lucky, whereas those of us who battle the almost nightly re-loading are the norm. I've given up trying to find a fix. Video streaming appears to be a really good idea but the technology for decent viewing is still lacking.

.


I don't think people who get good streams are lucky. I think people who meet the minimum requirements for HD (connection speed/latency, mainly) will regularly get HD streams. I pout a little when I get only 4 dots, and I really pout when I get 3 dots.. It's so rare that I get 3 dots that it's really, really noticeable.

If you have 5Mbps or faster, you should very rarely have problems getting at least 4 dot quality, in my opinion. I know this because I have been here awhile and seen many, many success stories- more so than disappointments.
Yeah, I got some Rokus.
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Re: Slow, Bad image quality - Roku or Netflix?

Postby KennyJ » Wed Sep 08, 2010 8:00 am

prosete wrote:After owning a Roku box for 2 years, I'm convinced the owners that get consistently good streaming from Netflix are just plain lucky, whereas those of us who battle the almost nightly re-loading are the norm. I've given up trying to find a fix. Video streaming appears to be a really good idea but the technology for decent viewing is still lacking.

.


No. I certainly don't have any statistics on this, but I think this is dead wrong. The average review on Roku's reviews (http://www.roku.com/testimonials) is 4.4 / 5.0 stars. On Amazon it's 4.0 to 4.5 / 5.0 stars.

I have two family members with Rokus. Both are on different ISPs than me. They don't have problems. I've had my Roku under two different services: Verizon DSL and Verizon FIOS and have never had a major issue.

I think people with issues are in the minority.
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Re: Slow, Bad image quality - Roku or Netflix?

Postby wojoross » Wed Sep 08, 2010 1:00 pm

I found out something that is working (so far) for me. Through Netflix and Road Runner tech help my problem seemed to be with my wireless router-2002 model linksys WRT54G. Bought a new Linksys N E1000 and still had poor throughput to Roku with fast 17Mb/s bandwidth. Linksys helped guide me to set my wireless channel selection from auto to manual and select channel 1. So far consistent HD on Roku playing Netflix. Something about the bandwidths overlapping on most of the 11 available channels except for channels 1, 6, and 11.
Hope this helps.
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Re: Slow, Bad image quality - Roku or Netflix?

Postby OregonDave » Tue Mar 06, 2012 11:14 am

Well I knew it was too good to be true. I have 2 other older Roku HD up 720 boxes that almost always get HD or at least 4 "dots" of clarity. So, we buy a brand new one with angry birds for the kids, hmmm,, now this one won't let you see "dots" or whether you have an HD connection, always connects at a terrible pixilated mess way worse than an old 480 TV ever had.

Well, we thought maybe it was just something wrong with that player, I connected with Roku online help and of course it was based in India, bad start there I thought, Roku doesn't care enough about their customers to even use American workers to help out. My trouble shooter named Rajid was no help, he tried but knew it wasn't on my end but didn't dare tell me the truth.

He kept trying to tell me it was my connection. I told him I can reattach my old one and get HD anytime and that the new Roku was attached directly by Ethernet to the computer and I have the highest quality Fios cable.

So, back we went to return it and buy another one. Got it home and here we are the same thing. So I ask myself, what is the benefit to Roku to "dumb" down the reception.... Of course it's greed! You agree with your apps people Netflix etc, to setup your Roku's to always connect at a crummy resolution, your Netflix people instantly have more bandwidth. Shame on you. If a guy in Portland Oregon can figure this out, how long do you think you can keep this charade up?

I took that one back also. I will just buy an older version on Craig's list and keep it. I hope you learn a huge lesson from what you are doing. No one will buy your box when it has such a terrible pixilated connection. Can you say Apple TV?

Thanks for throwing away your fan base. You were set to be the top contender. Wait until this get around and it will as I tell all I run into about your "dumbing" down the Roku to save bandwidth or some other greedy hidden agreement. I will let anyone who asks know they should buy a different brand such as Apple.

Shame on you Roku
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