jennj99738 wrote:I don't think I have a ethernet cable that long! Is there any other way before I start trying to figure out how to do this? Does it make a difference if I have to go back to wireless after setup?
mkiker2089 wrote:Perhaps the update server is busy. Can you try later, as in late night?
stratcat96 wrote:jennj99738 wrote:I don't think I have a ethernet cable that long! Is there any other way before I start trying to figure out how to do this? Does it make a difference if I have to go back to wireless after setup?
I think once you get the update you can switch to wireless without a problem. Since you say that it does connect to the net, you can try a few things. First you could try rebooting everything. First turn everything off, modem, router, roku, and then power on the modem and allow it time to fully set itself back up. Then the router, allowing for the same. Finally the Roku. That may solve it, if not it is possible the Roku CDN your ISP's DNS settings are sending you to is not optimum, so changing your DNS settings in the router could do it. Obviously that's slightly more advanced than just rebooting everything so I would try that last.
edited to add: and also make sure the Roku is getting a solid wireless signal. Make sure it isn't in a cabinet or obstructed at all.
mkiker2089 wrote:Perhaps but I'm not sold on the cable working if the wireless connects and isn't updating either. It's possible that it's "losing" the connection somehow but I don't know. You can't get to Netflix or anything can you? I assume if it fails the update it's not going to want to do anything. Going wired does eliminate a lot of variables however. The Roku is sold mostly in the US and it's getting kind of late on the east coast now for people to be setting their boxes up. Give it a try and see what happens.
After it fails what does it do? Does it keep retrying on it's own? If so I'd let it sit overnight.
jennj99738 wrote:So I rebooted according to the order suggested and the box will still not update the software. I am now officially ticked. I have no other problems with any other electronics on the network, including 2 TiVo boxes so I'm not totally stupid about this stuff.
I'm not to keen on calling India for my tech support so any other suggestions?