I recieved my Roku 2 XS the other day, taking it out of the box I hooked it up to my TV and was startled to find I heard no sound. I connected it to the same HDMI cable my old Roku HD|XR connected - No luck. I tried a different port - No luck. I tried a different cable - No luck. I put my old Roku back and it worked fine. I called support, we tried everything above again, I even did a factory reset - No luck. The tech finally had me try with the RCA Cables - it worked! So the tech told me most likely the plug on my new Roku 2 XS was deffective and Roku would ship a new one. I recieved my new device today - and again no sound. This time I did some further troubleshooting - I tried it on a different TV that has a ROKU XDS and no luck. I even tried a brand new high speed cable - No luck. I happened to go to my mother's home for the evening and was shocked to find that the sound worked just fine on her TV with my cable.
So I am wondering, is there a change in the way the sound is delivered through the new Roku 2 XS than previous models? The 2 TVs I own are both Insignia brand (Best Buy's Brand), but I could not find anything specific as to them not processing audio. My Insignia's work fine with the HDMI devices like: DirectTV, XBOX360, BluRay Players, computers - so far the Roku 2 XS is the only Item that does not work.
I was hoping I am not the only one out there with this issue. Any suggestions would be great!