Roku 2 Video Too Dark

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Re: Roku 2 Video Too Dark

Postby aaronwt » Fri Aug 12, 2011 2:48 pm

The standard output is video levels. A consumer device that will be connected to HDTV should not be outputting PC levels. That is not teh norm > So if anything it should have been the reverse and sent out video levels to everyone. But this also isn't teh first device to make a mistake like that.
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Re: Roku 2 Video Too Dark

Postby samundsen » Fri Aug 12, 2011 3:55 pm

So glad I saw this thread. I also noticed that the Roku 2 picture is too dark. I have mine connected through a receiver, with two other devices (blu-ray and HD-DVD player), and I can't change the settings on the TV to compensate. If this doesn't get fixed it will be a deal-breaker for me, since the Roku 1 I replaced looks just fine, and all I did was swap one for the other. The new features in the Roku 2 aren't worth the loss in picture quality caused by this issue. Also, my TV is professionally calibrated and looks absolutely gorgeous with other sources, including the Roku 1.
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Re: Roku 2 Video Too Dark

Postby RokuShawnS » Fri Aug 12, 2011 3:58 pm

samundsen wrote:So glad I saw this thread. I also noticed that the Roku 2 picture is too dark. I have mine connected through a receiver, with two other devices (blu-ray and HD-DVD player), and I can't change the settings on the TV to compensate. If this doesn't get fixed it will be a deal-breaker for me, since the Roku 1 I replaced looks just fine, and all I did was swap one for the other. The new features in the Roku 2 aren't worth the loss in picture quality caused by this issue. Also, my TV is professionally calibrated and looks absolutely gorgeous with other sources, including the Roku 1.


The engineers are looking into this now, so hopefully it won't be too much longer.

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Re: Roku 2 Video Too Dark

Postby mkiker2089 » Fri Aug 12, 2011 4:37 pm

atheling wrote:
If the device supports HDMI then it is supposed to have a CEA extension block in its EDID. Here is a portion of CEA extension block dumped out from the Samsung TV on my desk using the open source program edid-decode to format the data:



That's where I'm not sure the fault lies, assuming it's a fault. Either most devices don't respect the "native" or my TV doesn't report it properly. I know that the PS3 is a great machine and even it tries to send 1080i. I also know that the first Roku I had sent a signal labeled as "720p" which had horrible overscan. The Roku2 sends a "1280*720" signal that has no overscan and the picture looks better. That's why I am very doubtful that a change to fix others won't harm me. I suppose we will see when it happens.

Then again I have to wonder how many actually have a problem with full range signals. I thought all new TVs would accept it since all new TVs have VGA ports and HDMI is an offshoot of DVI.
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Re: Roku 2 Video Too Dark

Postby vandergraff » Fri Aug 19, 2011 12:02 pm

Any update on a fix. It is pretty clear watching dark scenes that the black level is wrong.

While my TV can be set for PC or consumer black levels I will also be using my receiver to switch HDMI inputs and all the other devices send consumer levels so this is really not an option.

Yes I could send the ROKU to a different HDMI input of the TV but then how to get 5.1 audio (my TV doesn't support audio return channel on HDMI).

I just bought a new receiver with HDMI to get 5.1 audio on netflix - I would like correct black levels and 5.1 audio......soon?
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Re: Roku 2 Video Too Dark

Postby aaronwt » Fri Aug 19, 2011 12:17 pm

Did the new update address this issue?
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Re: Roku 2 Video Too Dark

Postby RokuShawnS » Fri Aug 19, 2011 12:22 pm

Sorry, guys ... this firmware release addressed various crashes and some other issues. The engineers are still working on your issue though.

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Re: Roku 2 Video Too Dark

Postby Mustang » Sun Aug 21, 2011 10:38 pm

vandergraff wrote:Any update on a fix. It is pretty clear watching dark scenes that the black level is wrong.

While my TV can be set for PC or consumer black levels I will also be using my receiver to switch HDMI inputs and all the other devices send consumer levels so this is really not an option.

Yes I could send the ROKU to a different HDMI input of the TV but then how to get 5.1 audio (my TV doesn't support audio return channel on HDMI).

I just bought a new receiver with HDMI to get 5.1 audio on netflix - I would like correct black levels and 5.1 audio......soon?


Can't you use an optical cable out from your TV to your receiver to get 5.1 audio? Would that not work? Kind of an alternate way to send the audio back to your receiver for output.
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Re: Roku 2 Video Too Dark

Postby __5 » Sun Aug 21, 2011 11:17 pm

Mustang wrote:
vandergraff wrote:Any update on a fix. It is pretty clear watching dark scenes that the black level is wrong.

While my TV can be set for PC or consumer black levels I will also be using my receiver to switch HDMI inputs and all the other devices send consumer levels so this is really not an option.

Yes I could send the ROKU to a different HDMI input of the TV but then how to get 5.1 audio (my TV doesn't support audio return channel on HDMI).

I just bought a new receiver with HDMI to get 5.1 audio on netflix - I would like correct black levels and 5.1 audio......soon?


Can't you use an optical cable out from your TV to your receiver to get 5.1 audio? Would that not work? Kind of an alternate way to send the audio back to your receiver for output.


5.1DD+ requires HDMI connections.
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Re: Roku 2 Video Too Dark

Postby StellarRat » Mon Aug 22, 2011 2:31 pm

On Netflix I noticed some of the Star Trek Next Generation looked awful dark, but other things like the Pink Panther 2 looked fine. I wonder if it has something to do with 4:3 vs. 16:9 output???
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Re: Roku 2 Video Too Dark

Postby vandergraff » Fri Aug 26, 2011 11:11 am

RokuShawnS wrote:Sorry, guys ... this firmware release addressed various crashes and some other issues. The engineers are still working on your issue though.

C. Shawn Smith


Do you know when we might get a fix?

I am close to my 30 days after my purchase. I really like the ROKU 2 XS - but this issue needs to fixed if I am to use this as my primary streaming device.
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Re: Roku 2 Video Too Dark

Postby kc8pql » Fri Aug 26, 2011 11:19 am

All I can say is they've said they'll fix it. They never say things like that unless they have every intention of doing so. With that said, they also never give time estimates. The last thing they want is to tell you it will be ready next Thursday and then run into an unforeseen problem that makes them miss the deadline.
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Re: Roku 2 Video Too Dark

Postby mowsowit » Mon Aug 29, 2011 10:46 am

I also have the "way too dark" issue with my new Roku 2. Does anyone know if the Sony KDS-50A2000 hdmi input has can be adjusted for pc level input? Thanks.
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Re: Roku 2 Video Too Dark

Postby wingrider » Mon Aug 29, 2011 2:52 pm

This too dark video and low audio is frustrating hopefully in short order Roku will come up with a fix, I'm switching back to my Wii for Netflix watching in the mean time.
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Re: Roku 2 Video Too Dark

Postby aaronwt » Mon Aug 29, 2011 6:16 pm

What is the low audio issue? I've have not heard it on mine.
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