mfrank1 wrote:I'm having trouble watching Netflix movies on my Roku XR. It's connected wirelessly (component cables to TV set for 780p), shows excellent signal strength and a beautiful HD picture. Movies play start to finish without interruption, but after an variable period of time -- 15 min to 1 hr -- a "stutter" appears. Using an analogy to film, it's like a frame has been removed every 24 frames. So a person walking across the screen might suddenly jump a slight bit forward, kind of like a hiccup. If I exit to the menu and then restart the movie, it will usually play fine again for awile, but the problem comes back after another 15 min or so. I've gone through all troubleshooting steps with Rocku and Netflix (resetting and rebooting modem, router and roku, changing channel on router, etc.), to no avail. I replaced the Roku, but the new one has the same issue. Netflix is now telling me to replace my router, but since everything else on my network works just fine, this seems like replacing a car becuase the radio has static. I would welcome and appreciate any suggestions.
Note that you would have to power down the modem and the Roku, connect the Roku to the modem, power up the modem and allow it to complete the boot process prior to powering up the Roku and testing.
Yes, I've spoken to six Roku support reps and they've walked me through this process each time (although they contradict themselves -- and the Netflix reps -- in other ways). Unfortunately, my Roku is in the basement and the router in my office above it. No easy way to connect the Roku directly without drilling through the floor, something I'd prefer to avoid. Any help with the proper QOS or wireless settings would be gratefully appreciated. I don't know much about that stuff, but a setting adjustment makes more sense to me than a router replacement.
mfrank1 wrote:As best as I can tell, the problem is limited to Netflix on Roku.
Users browsing this forum: No registered users and 33 guests