lauramoir wrote:Ok, I have purchased 3 ROKU 2 XS boxes. One is on my Panasonic HD tv in my living room and works great. We have it hooked up via HDMI cable to the tv and it is wireless. Our downstairs box is hooked up to a Sharp Aquos tv via HDMI cable wireless as well. The first box we had worked for a few days and then at every single streaming channel we got the purple screen of death where there is no streaming of video but you do hear the audio. Called Roku and they told us it was a defective box after 2 hours of trouble shooting. We took the box back to Walmart, they replaced it 1 day ago and now we are going through the same thing all over again. Roku has no idea what the problem is. We have made sure the box is hooked up via a surge protector and the same exact hdmi cable as upstairs. We do not know what is wrong with this thing and why they keep failing. When it works, it works great. But when this purple screen comes up, it really makes me mad especially since the Roku customer support is lacking in their people skills and they do not care that I paid nearly $100 bucks for their box. Ideas???
parsa wrote:Mine had the exact same problem. It couldn't play video on HDMI but audio was perfect, as was the UI. I ended up having roku send me a replacement. Tried different cables and TVs.
atheling wrote:Your "Purple Screen of Death" on a Roku2 where the streamed video is purple but the sound still works is an indication that the content copy protection negotiation between the TV and the Roku has failed. I personally think they ought to put out a message, something like "Content Protection Failed" rather than a mono-color screen.
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