Hanaleia wrote:Hello, I am getting a box pop up that says Invalid Device Credentials: Netflix does not recognize the credentials of your Roku player. Please contact customer support at roku.com." I called Netflix first to ask what exactly this means and they said it was soley a roku issue and they had no idea. So I called Roku and was informed that even though i just got this for Christmas and have only had it 3 months my warranty was up and they could not help me. Can anyone tell me what is going on with this message. Please. Any help would be greatly appreciated .Thanks
Do you have any other subscriptions services you use? Hulu+, for example. And, if so, how do they work?
Can you watch Netflix on any other device? Like a computer, Apple TV, Xbox, Playstation, Wii, etc?
Also, how many Netflix devices have you activated for your Netflix account? I think Netflix has a limit to the number of devices tied to one account.
I tried to find how to view the list of devices tied to an account, and followed the instructions, but they seem inaccurate. It appears Netflix is either having issues (in which case, you may not really have a problem; they do), or they've changed how that account functionality works. Regardless, you can deactivate all devices, then reconnect the Roku (and any other device you use to watch Netflix). If the problem still exists, then it's likely not with your account, but is with the Roku box.