Roku XS will not Update - Error code 006

Moderators: RokuShawnS, RokuDouglas, RokuKen, RokuRyan, RokuJamesL

Roku XS will not Update - Error code 006

Postby Lazy Senior » Sun Mar 18, 2012 5:42 pm

I have been trying to update my Roku XS version 4.2.1006 to 4.3.1057 thru the settings menu. Roku downloads the update, but it then says "The Software update failed because the verification failed (error code 006)." I have tried power reset and re-downloaded the update several times but just get the error code again. I use ethernet. Roku is working just fine, I just want the new update. What next?
Lazy Senior
 
Posts: 6
Joined: Mon Jan 02, 2012 5:55 am
Location: Beautiful Southern IL

Re: Roku XS will not Update - Error code 006

Postby knuckle » Sun Mar 18, 2012 5:59 pm

hi--------------

on your remote rapidly press the home button 5x the ff button 3 x and rew 2x that should bring up a screen select update soft ware and ok this should force an update

hope it works for you,if not you might want to pm rokushawn tomorrow

good luck
ROKU 1 XD J0A113014862
ROKU 2 LT 16A182002191
ROKU 2 LT #2 16A19K025194
ROKU HD 18D2CP067635
all hooked wireless via Linksys WRT54G running tomato firmware

favorite channel-- Justin TV
knuckle
** Valued Community Member **
 
Posts: 2207
Joined: Fri Jul 08, 2011 6:16 pm
Location: Florida,USA

Re: Roku XS will not Update - Error code 006

Postby Lazy Senior » Sun Mar 18, 2012 6:33 pm

knuckle wrote:on your remote rapidly press the home button 5x the ff button 3 x and rew 2x that should bring up a screen select update soft ware and ok this should force an update
good luck


I did this and got the "secret screen" with a lot of info and options. I did the update but got the same update screen I got with the Settings menu. Got the same results too, error 006.
:(
Lazy Senior
 
Posts: 6
Joined: Mon Jan 02, 2012 5:55 am
Location: Beautiful Southern IL

Re: Roku XS will not Update - Error code 006

Postby knuckle » Sun Mar 18, 2012 6:44 pm

you might try changing your update server from that screen (it cycles through so write down which it is on now) and try and force the update again but to be truthful this sounds like something shawn and the powers that be may need to address from there end.
ROKU 1 XD J0A113014862
ROKU 2 LT 16A182002191
ROKU 2 LT #2 16A19K025194
ROKU HD 18D2CP067635
all hooked wireless via Linksys WRT54G running tomato firmware

favorite channel-- Justin TV
knuckle
** Valued Community Member **
 
Posts: 2207
Joined: Fri Jul 08, 2011 6:16 pm
Location: Florida,USA

Re: Roku XS will not Update - Error code 006

Postby RokuShawnS » Sun Mar 18, 2012 8:18 pm

knuckle wrote:you might try changing your update server from that screen (it cycles through so write down which it is on now) and try and force the update again but to be truthful this sounds like something shawn and the powers that be may need to address from there end.


Yeah, try the above steps, and if it doesn't work, PM me your serial number and I'll forward that to the engineers tomorrow morning. I'm not familiar off-hand with Error 006, so I'll have some brains to pick before I can get back to you on it.

C. Shawn Smith
Forum Community Liaison

------------
The Cosmos is all that is, and all that was, and ever will be. -- Carl Sagan
RokuShawnS
Roku Engineering
 
Posts: 4152
Joined: Thu Mar 10, 2011 2:21 pm

Re: Roku XS will not Update - Error code 006

Postby __5 » Sun Mar 18, 2012 10:23 pm

Lazy Senior wrote:I have been trying to update my Roku XS version 4.2.1006 to 4.3.1057 thru the settings menu. Roku downloads the update, but it then says "The Software update failed because the verification failed (error code 006)." I have tried power reset and re-downloaded the update several times but just get the error code again. I use ethernet. Roku is working just fine, I just want the new update. What next?


In the mean while,
  1. Try to unlink & factory reset w/new account (& perform step "A"- if not, try "B") – click here
  2. Roku's Time-Clock - click here
Good luck
__5
** Valued Community Member **
 
Posts: 1075
Joined: Tue Dec 23, 2008 7:51 pm

Re: Roku XS will not Update - Error code 006

Postby Lazy Senior » Mon Mar 19, 2012 5:22 am

RokuShawnS wrote:Yeah, try the above steps, and if it doesn't work, PM me your serial number and I'll forward that to the engineers tomorrow morning. I'm not familiar off-hand with Error 006, so I'll have some brains to pick before I can get back to you on it.
C. Shawn Smith


FWIW: I tried everything suggested here but a factory reset, which I was hesitant to do because of fear of losing my Angry Birds progress. Finally after trying wireless instead of Ethernet, turning router firewall off, etc, I ran the Roku directly to my cable modem bypassing the router. It then updated fine. Apparently something in the router is preventing Roku from updating. Note that I have never had any other problem streaming, the only problem I have ever had is the update..

All is fine now.
Lazy Senior
 
Posts: 6
Joined: Mon Jan 02, 2012 5:55 am
Location: Beautiful Southern IL

Re: Roku XS will not Update - Error code 006

Postby johngreenwood » Wed May 02, 2012 11:27 am

if you get a chance could you explain the whole wiring diagram for that.wich wires went where.
i want to give that a try but i must be doing something wrong.thank you.
07/14/2012 @8:45pm. The wall goes up!
johngreenwood
 
Posts: 9
Joined: Sat Apr 28, 2012 5:04 pm
Location: clarksboro,n.j.

Re: Roku XS will not Update - Error code 006

Postby knuckle » Wed May 02, 2012 1:00 pm

Hi John---------------

to bypass your router as Lazy Senior suggested simply run the Ethernet cable that comes out of your modem and plugs into your router directly to your xs' ethernet jack on the box

on the diagram the "computer" will be your roku http://www.ehow.com/how_4829561_set-up- ... agram.html


hope this helps
ROKU 1 XD J0A113014862
ROKU 2 LT 16A182002191
ROKU 2 LT #2 16A19K025194
ROKU HD 18D2CP067635
all hooked wireless via Linksys WRT54G running tomato firmware

favorite channel-- Justin TV
knuckle
** Valued Community Member **
 
Posts: 2207
Joined: Fri Jul 08, 2011 6:16 pm
Location: Florida,USA

Re: Roku XS will not Update - Error code 006

Postby johngreenwood » Wed May 02, 2012 2:24 pm

that is the way i tried it but the roku box would not connect to the internet.
07/14/2012 @8:45pm. The wall goes up!
johngreenwood
 
Posts: 9
Joined: Sat Apr 28, 2012 5:04 pm
Location: clarksboro,n.j.

Re: Roku XS will not Update - Error code 006

Postby __5 » Wed May 02, 2012 7:34 pm

johngreenwood wrote:that is the way i tried it but the roku box would not connect to the internet.

See This note & check out This link (Network issues).

Good luck
__5
** Valued Community Member **
 
Posts: 1075
Joined: Tue Dec 23, 2008 7:51 pm

Re: Roku XS will not Update - Error code 006

Postby jmg48307 » Sun Mar 10, 2013 8:09 am

Hi, I dont even get an error code, the XS simply doesnt update to the latest version. Says it did but it didnt. I have tried to reboot, go to home screen after it says it updated, clicking home button 5x rew 3x ffw 2x?? Any other way to update this?
jmg48307
 
Posts: 2
Joined: Sun Mar 10, 2013 8:05 am

Re: Roku XS will not Update - Error code 006

Postby RickRansom » Sun Mar 10, 2013 8:50 am

What's the version that's currently on your XS? Mine is running v4.9 b5060 - they say we'll be getting the version 5 software sometime in May.
Everyone is a genius.
But if you judge a fish on its ability to climb a tree,
it will live its whole life believing that it is stupid.

-A Einstein
RickRansom
 
Posts: 2093
Joined: Sat Nov 12, 2011 3:23 pm
Location: CA

Re: Roku 3 will not Update - Error code 006

Postby w0kie » Wed Oct 23, 2013 9:53 am

The only way I was able to overcome Error code 006 was to go to the secret Roku menu and do a factory reset followed by a re-pairing to my remote with the button under the remote battery cover.
w0kie
 
Posts: 1
Joined: Wed Oct 23, 2013 8:52 am


Return to Roku Streaming Player General Discussion

Who is online

Users browsing this forum: No registered users and 15 guests