My remote stopped working after factory reset on Roku2 XS.

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My remote stopped working after factory reset on Roku2 XS.

Postby caspari862 » Sat May 26, 2012 9:36 am

After a factory reset I cant get the remote to work . What gives?
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Re: My remote stopped working after factory reset on Roku2 X

Postby Gilgamesh » Sat May 26, 2012 9:51 am

First power off your Roku and then plug it back in and let it reboot.
If that does not work then: Inside the battery cover there is a red button. Try pressing that.

If those fail then check back here and we will give you a few other things to try.
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Re: My remote stopped working after factory reset on Roku2 X

Postby Buckeye911 » Sat May 26, 2012 3:20 pm

Gilgamesh wrote:First power off your Roku and then plug it back in and let it reboot.
If that does not work then: Inside the battery cover there is a red button. Try pressing that.

If those fail then check back here and we will give you a few other things to try.


I had to use this manual pairing button to get my remote to work on initial setup of my 2XS. I had to keep it depressed for 30 seconds.
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Re: My remote stopped working after factory reset on Roku2 X

Postby Saraofam5 » Sat Jun 27, 2015 8:02 pm

I can't get my remote to reconnect after a factory reset. I powered down the roku and pressed the button for 40 seconds on the inside of the remote battery area. Still nothing. It is a roku 2. Thank you
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Re: My remote stopped working after factory reset on Roku2 X

Postby Basil » Sat Jun 27, 2015 9:23 pm

Saraofam5 wrote:I can't get my remote to reconnect after a factory reset. I powered down the roku and pressed the button for 40 seconds on the inside of the remote battery area. Still nothing. It is a roku 2. Thank you

A Roku 2 XS (model 3100) uses a Bluetooth remote. The Roku 2 (model 2720) uses a WiFi direct remote. The new Roku 2 (model 4210) uses an IR remote. I assume you have older Roku 2 (2720).

The steps to re-pair the remotes can be found here: http://roku.zendesk.com/entries/22282324-Roku-remotes-overview#location_repair
Remote pairing instructions - (if remote is unresponsive/unpaired)
Roku 2 XS model 3100 (Enhanced game remote)
Roku 2 model 2720 (Enhanced remote with headphone jack)
Roku 3 model 4200 (Enhanced remote with headphone jack)
Roku Streaming Stick HDMI version model 3500 (Standard remote)


If your remote stops responding, try removing and reinserting the batteries first:
  • Open the battery compartment.
  • Remove and reinsert the batteries, following the correct battery orientations.
If that doesn't fix the problem, try pairing the remote again:
  • Open the battery compartment and locate the pairing button.
  • Press and hold the pairing button for at least 3 seconds. (front LEDs will blink)
  • Power cycle the Roku player. (unplug the power connector and plug back in)
  • During the start up process, the Roku remote will automatically pair to your Roku player. (the front LEDs will stop flashing)
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