I just received my Roku 3. Everything is working great, EXCEPT for two of the main apps I will use - Facebook and VEVO.
With Facebook, I go to http://www.facebook.com/device
- and I enter the code as instructed. Once I click "submit" - nothing happens. I have tried many times, with restarts etc. Same result.
With VEVO, I cannot even find WHERE to place the activation code. again, I go to vevo.com/roku and in very big letters it says to "enter activation code now" - but...WHERE? I have scanned the entire page in multiple browsers but i can't find where to enter . I am a computer savvy person, it should be noted. I was told my Roku customer service to "wait 24 hours and try again" - again, same problem. I have restarted both my PC and Roku several times, it just seems there is no gfield to enter the code! very bizarre and I have sent VEVO an email as well.
Anyone else experiencing this or know how to resolve? I want to keep this Roku - but am starting to fear I either have a defective unit or the partners (facebook and vevo) don't have this functioning correctly - but that seems like a longhsot since i could not find any other posts about these problems I am experiencing.
Below is the info requested by admins for problem solving
Channel name. - VEVO AND FACEBOOK
Channel version (Home 3x, Up 2x, Left, Right, Left, Right, Left) - WHAT?
What is the issue being reported? - UNABLE TO ENTER ACTIVATION CODES ON THIRD PARTY SITES
What are the steps to reproduce? - INSTALL FACEBOOK/VEVO - SIGN INTO ACCOUNT TO GET ACTIVATION CODE, GO TO SITE AND ENTER CODE AS INSTRUCTED TO ACTIVATE
Is it reproducible (how many times out of 5 does this happen)? - YES. EVERY TIME
What is the serial number of the box? (Found on the bottom of the unit labeled ‘SERIAL NO’ and in Settings -> About, ‘Serial number’.) 1GM350019152
What software version is the box running? (Roku2 = Settings > About ----- Roku1 = Settings >Player Info) - ROKU 3 UPDATED TODAY
Nice to have:
Code for the channel installed. - DON'T HAVE THIS
Is the box connected to the internet via wireless or a wired connection? (Wifi or Ethernet.) - WIRELESS
What signal strength is the box reporting if connected to the internet via Wifi? (Roku2 = Settings > About, labeled "Wireless signal strength" ----- Roku1 = Settings > Network) - STRONG
What type of internet service does the user have? (DSL, Cable, T1, Fiber, Satellite, etc - CABLE
How is the box connected to the TV (HDMI, Composite, Component)? - HDMI
What resolution is being used? - 1080P
If it is a paid channel is the user a subscriber/member, and for how long? - N/A