ram1009 wrote:I think what wondercow was trying to say is that ROKU has no control over CC or subtitles and he's right. Probably a better place to complain is Netflix's forum, if they have one.
Exactly. The Roku folks have stated that if Netflix offers captioning then a firmware update will support the new feature.
jlsoaz wrote:I do not agree with Wondercow's characterization of this topic as overdone in this forum.
Do you complain to Sony that CBS doesn't offer colourised verions of Leave it to Beaver
First, what I try to do is if a forum is new and the issues are new and the device or practice or other matter in question is new, then I try to learn and try to ask questions. I try to avoid getting on my own case or others' if they have ask questions which may have already recently been answered, given the difficulty sometimes in identifying key search words, or finding time to read through a forum, and so-on.
This is particularly true if all the matters are new and the forum is new.
Even if the forum is old and established, and it is all old-hat to some people, I still would avoid discouraging the opening of threads or discussion, except in some cases. This is partly on the general principle of being encouraging to other forum participants, as we are almost all here out of general strong enthusiasm for a great new device. To me it is a matter of practicing some form of the golden rule toward other web discussion participants. To some extent, it is perhaps worth adding, the repetition of topics and discussions is inherent to web-based discussion, and to some extent, all discussion. There are times when we wander in and want to go through the search efforts, and there are times when we just want to ask the question, when we don't have time or inclination to hunt down if there's an answer.
Next, in this particular case, I myself only got the answer in another thread a few days ago. This forum is (I think) new, and I think the issue is comparatively fresh, and so I hardly think the matter warrants a discussion-weary approach toward someone asking an innocent newbie question.
Yes, you are right that I and others should take it to Netflix discussion areas, when I have time, which I will definitely do. Netflix forums appear to be located here, and appear to require a separate signup.
I may also continue to comment, on occasion, in discussions here on this board of the extent to which I think the service would be improved by better subtitle, captioning, bonus-audio-track and other-bonus-feature support.
Even if Roku is entirely dependent on content providers for progress on these matters, they may in some cases be able to benefit from hearing all feedback and may in some cases be able to use this feedback to negotiate for new content providers or changes with established content providers for what they would like to see from those content providers, as good partners with a common interest in satisfying customers.