knuckles01 wrote: Or things I should try in order to further diagnose or fix it?
knuckles01 wrote:... but why does it kill our internet connection for the whole house, then? -- the only thing that works is unplugging the cable modem and plugging it back in. And only AFTER the Roku has been taken out of the frozen "loading" screen and returned to the Home screen ...
danville_bob wrote:Ok, I know this sounds like magic, but I am having a similair problem on my DSL line.
My Netflix Player is connected via Ethernet to a DL601 router, this in turn is connected to my Xyzel DSL modem. The DL601 maintains our PPPOE connection to our ISP.
Everytime we watch a movie, if we leave the Netflix player in the Main Screen, after some period of time our DSL Modem locks up. We lose our internet connection. Resetting the Xyzel modem restores the connection.
The only possible theory I can come up for this is that the Netflix Player is somehow logging us out of our PPPOE connection, or that Our ISP's DSL equipment is disconnecting us for some unknown reason.
Someday soon, I am going to try to get a Wireshark capture of the traffic between the DSL Modem and the DL601 Router.
ltsching wrote:I have the same problem whether connected through wireless or ethernet. Previously I have had the Roku player blinking problem that required me to restart the player once a day. Now we have duplicated the internet outage problem every time we use the Roku player. My set up is Apple Time Capsule router with Time Warner cable modem service. I am going to call support and request a different unit.
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