still having rebuffering issues - Netflix/Roku please help

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still having rebuffering issues - Netflix/Roku please help

Postby Scottheb » Sun Dec 28, 2008 7:41 am

I can't watch a show without the video quality rebuffering frequently. I tried to watch Adam-12 and it rebuffered 3 times in ten minutes. And that is just this morning. I have the newest software and have tried both wireless and wired. I have even forced a lower quality to see if it would change anything. I know I am not alone in this based on this message board. Here are my speed test results which aren't out of line and actually pretty good in my opinion. I am using a Belkin router and my ISP is TWC. In fact it is rebuffering right now at 9:33 EST while I am trying to watch Close Encounters of the Third Kind before it expires. At 9:39 Close Encounters is rebuffering yet again!!! :evil: Netflix/Roku please help!


Test 1 Results

135k - 718ms - 1504 kBps (fb: 266ms)

270k - 1344ms - 1607 kBps (fb: 219ms)

540k - 1922ms - 2248 kBps (fb: 203ms)

675k - 2796ms - 1931 kBps (fb: 219ms)

810k - 2125ms - 3049 kBps (fb: 172ms)

945k - 1860ms - 4065 kBps (fb: 203ms)

1080k - 3296ms - 2621 kBps (fb: 219ms)

2025k - 4235ms - 3825 kBps (fb: 219ms)

Test 2 Results

135k - 719ms - 1502 kBps (fb: 218ms)

270k - 1078ms - 2004 kBps (fb: 219ms)

540k - 1328ms - 3253 kBps (fb: 203ms)

675k - 1594ms - 3388 kBps (fb: 203ms)

810k - 2172ms - 2983 kBps (fb: 203ms)

945k - 1859ms - 4067 kBps (fb: 203ms)

1080k - 3937ms - 2195 kBps (fb: 219ms)

2025k - 2750ms - 5891 kBps (fb: 172ms)

Test 3 Results

135k - 312ms - 3462 kBps (fb: 172ms)

270k - 1078ms - 2004 kBps (fb: 219ms)

540k - 797ms - 5420 kBps (fb: 203ms)

675k - 2438ms - 2215 kBps (fb: 156ms)

810k - 2109ms - 3073 kBps (fb: 219ms)

945k - 1515ms - 4990 kBps (fb: 219ms)

1080k - 2125ms - 4066 kBps (fb: 250ms)

2025k - 3766ms - 4302 kBps (fb: 219ms)

Test 4 Results

135k - 625ms - 1728 kBps (fb: 219ms)

270k - 1093ms - 1976 kBps (fb: 203ms)

540k - 1640ms - 2634 kBps (fb: 204ms)

675k - 1453ms - 3716 kBps (fb: 219ms)

810k - 1766ms - 3669 kBps (fb: 203ms)

945k - 2579ms - 2931 kBps (fb: 265ms)

1080k - 1343ms - 6433 kBps (fb: 203ms)

2025k - 3875ms - 4181 kBps (fb: 219ms)

cdn/true


Speedtest results are 7524 download and 482 upload.
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Postby nnyxmfan » Tue Dec 30, 2008 4:57 am

your not even close to being alone on this.. i can't watch anything with out it rebuffering every couple mins. and with me it will also hop between 4 and 2 dots all the time during the show. when i got the <Force equals mass times acceleration> thing it worked perfect, always 4 dots and no rebuffering but now it has become a paper weight....and not a heavy one at that.
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Postby Grandpa » Tue Dec 30, 2008 5:05 am

Same here. With the new software I watched the first couple of movies at 4 dots with no re-buffering. Now every 5 to 15 minutes it switches between 2 and 4 dots. :cry:
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Postby Scottheb » Tue Dec 30, 2008 5:10 am

It actually has nothing to do with the new software. I have had this issue for 2 months prior to the new rollout. The thing is, rebuffering was nonexistent for a long time for a lot of us.
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Postby spumoni » Tue Dec 30, 2008 7:06 am

Where are the movies being streamed from? Netflix? Or are there copies of the movies on Roku's servers somewhere?

Could this be a volume / server overload thing? It seems that there are many complaints about the rebuffering thing... and the timing coincides with both the release of 1.5 firmware as well as the Christmas buying season.

Can someone from Roku advise?
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Constant rebuffering

Postby jackman » Wed Dec 31, 2008 1:05 am

I think they're all on holiday. Maybe next year!
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Postby RokuMarkn » Wed Dec 31, 2008 1:33 am

Scottheb,
Can you send me a PM with your serial number and the date and time (including your time zone) when you experienced a lot of rebuffers?

--Mark
User avatar
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Same issue

Postby bridgewater » Wed Dec 31, 2008 1:49 pm

I'm having the same rebuffering and poor quality issues. The Roku is basically unwatchable. This is a relatively new problem. My ISP (Metrocast), Roku and Netflix customer support agents all seem unable and/or unwilling to assist. Any suggestions? Thanks!
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Postby johnh » Thu Jan 01, 2009 9:43 am

I have the same problems. My wireless laptop gets 54Mbps in the area of my Roku player, yet the player rebuffers ~4 times every movie (and this is only when I force the connection to a measly 2 dot quality). I invested in a NetGear Powerline adapter (another $130 @ BBuy) to hardwire the player to my router (> 85Mbs). Even after setting Roku to wired (from wireless) connectivity (and of course forcing it to use 4 dot quality), the darn Roku Player still rebuffers 4 times during a movie. Arrgghh! I cannot believe my 1.5+ Kb/s Time Warner Business internet connection does not have enough bandwidth to download these movies and pass it on to my Roku Player? I have emailed roku on how to send it back before my 30 days are up. I am at $230 and the thing still does not work for me.
John
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Postby nathug » Thu Jan 01, 2009 9:53 am

johnh wrote:I have the same problems. My wireless laptop gets 54Mbps in the area of my Roku player, yet the player rebuffers ~4 times every movie (and this is only when I force the connection to a measly 2 dot quality). I invested in a NetGear Powerline adapter (another $130 @ BBuy) to hardwire the player to my router (> 85Mbs). Even after setting Roku to wired (from wireless) connectivity (and of course forcing it to use 4 dot quality), the darn Roku Player still rebuffers 4 times during a movie. Arrgghh! I cannot believe my 1.5+ Kb/s Time Warner Business internet connection does not have enough bandwidth to download these movies and pass it on to my Roku Player? I have emailed roku on how to send it back before my 30 days are up. I am at $230 and the thing still does not work for me.


Maybe you should ask for an extention on the 30 days while this is being fixed in the beta forum. They understand the issue, and are working on it as we speak.

An extension from Roku I would think would be the best from their point of view as its a know issue with some boxes. And could save money all round.

Have you tried a regular ethernet connection to the box?

Nate
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I'll see if they will give me an extension

Postby johnh » Thu Jan 01, 2009 10:35 am

Good idea on asking for the extension.

I did purchase a powerline adapter to get a direct ethernet connection (next best thing - see below). I just ran a speedtest.net where my roku player plugs into (basement).

Fantastic results: http://www.speedtest.net/result/382294150.png
Speakeasy.net results were very, very similar.

To compare, I ran some more tests on my desktop which is connected directly to router (2nd floor) and it is just about the same, no significant difference at all between my desktop and the other end of my powerline hookup.

I guess at this point I can conclude this powerline connection is an amazing product and the problem is really with Roku/Netflix. I don't know when Roku was realeased, but I thought the "bugs" should have been worked out by now. I don't even have an HD set, so I would be content with the current SD version working :)

FYI: Netgear Powerline product: http://www.bestbuy.com/site/olspage.jsp ... 0290067693
John
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Entered Debug

Postby johnh » Thu Jan 01, 2009 12:57 pm

On The forum I found you can enter a DEBUG mode and ROKU will tell you what you ROKU is using for a speed. After entering Debug and playing a movie, the first movie said: "Cannot play 1.0 mbps movie on 0.5 mbps connection". Really strange connection speed given all the testing I Completed above?

Then I could not get the darn message to appear again no matter how many times I tried. Then all of the sudden, after about the 8th time clicking debug ON and playing a different movie I got the debug message again. This time is said something like "playing 2.2mbps movie on 6.9mbps connection". Really strange considering I did nothing different?

Enter Debug Mode [Home] 5 times +[Rew] 3 times + [FF] 2times (NOTE: REW & FF are the bottom rows of keys). Select Enable DEBUG, then go back and play a movie.
John
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Re: Entered Debug

Postby nathug » Thu Jan 01, 2009 1:10 pm

johnh wrote:On The forum I found you can enter a DEBUG mode and ROKU will tell you what you ROKU is using for a speed. After entering Debug and playing a movie, the first movie said: "Cannot play 1.0 mbps movie on 0.5 mbps connection". Really strange connection speed given all the testing I Completed above?

Then I could not get the darn message to appear again no matter how many times I tried. Then all of the sudden, after about the 8th time clicking debug ON and playing a different movie I got the debug message again. This time is said something like "playing 2.2mbps movie on 6.9mbps connection". Really strange considering I did nothing different?

Enter Debug Mode [Home] 5 times +[Rew] 3 times + [FF] 2times (NOTE: REW & FF are the bottom rows of keys). Select Enable DEBUG, then go back and play a movie.


Have you upgraded your firmware yet as I belive 2.2 is one of the old firmware streams.

Nate
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Just got off the phone with Tech Support

Postby johnh » Thu Jan 01, 2009 1:39 pm

I just got off the phone with tech Support (there on New Year's Day - gotta love it!)

Anyway, we reset everything (cable modem, router, Roku), then he gave me some pointers not yet published:

-- Do not go in and set your roku player to 4 dot quality everytime. Evertime you do this, the next few movies take so much longer to load up. Just set your quality to 4 dot quality once and leave it alone. I did not reset it before every movie, but I did reset it more than once :)

-- When you are in 4 dot quality, use the FF and REW buttons very often. Try to use them at least 40 times (yes, four-zero). By doing this you are sending a message to the Netflix "bank" that you are using high quality playback. This reinforces or sets the preference at the Netflix "bank". Sounds strange, I know.

Anyway, while talking to tech support my engineering debug message on roku showed it was playing a 2.2mbps film on anywhere from a 6.9 mbps -> 8.0 mbps connection. Seems like I have the bandwidth - now I just have to leave it alone and see if it plays without interruption over the next few days (and hit FF/REW a lot).

I did not see the response above about upgrading before calling tech support. I tried to upgrade, but it said I was up to date. I read a post that noted you have to select "upgrade" ~8 times before it does it for you - is that accurate?
John
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Postby nathug » Thu Jan 01, 2009 1:42 pm

Yes and just keep trying it will give you it eventualy.

Also then leave all the settings on auto and put the debugging on.

Nate
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