Report Netflix Connection Issues Here

[RokuJamesL]

At the request of some users, this thread has been created for people to report any connection issues due to possible Netflix service issues.

When posting to this thread, include as much relevant information as possible including:

1. When the connection issues started happening.
2. Approximately what time the issues started.
3. Your location geographically.

Whenever possible, Roku will post notification of outages if that information has been communicated.

Please note that this thread is for instances where your Roku player loses its network connection while actively functioning within Netflix (i.e. watching a Netflix title, navigating the menus, etc). If you encounter a connection issue with other channels on the Roku player, please post a separate thread on it.

[marbleann]

Thanks for starting this.
1) My Roku connects but movies do not download all the way. If they do download the movie stops after a few minutes and goes to load, plays for a few and loads, etc..

2} Off and on for the past week, particularly at night and early morning. It worked fine before.

3) Houston

[gmbrown]

(1) Within the last week, I have had issues with connection. I have been using the player for several months, and always been able to watch videos with four-dot+HD, or, at the worst, four-dot-only quality. Lately, I have started watching movies or shows that will start out at max quality, play that way for a few minutes, then rebuffer at two-dot quality. Debugging says it's playing a 0.5 MBps stream on my 0.8 Mbps connection. My connection is much faster. My Amazon video plays at max quality, so I don't think it's my network. If I power cycle the box, it will again Netflix at max quality, saying it's a 3.8 Mbps stream, then rebuffer to the lower quality.

(2) I usually watch in the evenings or at night.

(3) Metro Detroit.

[SHO_GuN]

I bought my Roku for Netflix only - I have zero interest in Amazon or MLB.

It has worked perfectly and MUCH better than I expected it to for the few months I have owned it ... until October 1, 2009. I didn't even know it had HD capability when I bought it, so you can imagine how tickled I was when I hooked it up and received HD programming!

Since October 1, it still works perfectly until around 5 PM est, then it starts working perfectly again around 11 PM est. During this time frame, the quality is so bad that I can't stand to watch it on a 60" HDTV.

Of course Netflix claims there is no problem on their end. I beg to differ .... it is clear to me that they are not providing enough bandwidth during prime viewing hours. I can only speculate as to whether this is intentional or a result of increased usage. Given it started on the first of a month and is following such a set schedule, I vote they are doing it intentionally.

I know this isn't Roku's fault, but given I bought it just for Netflix, I guess its going to get eBay'd

I am located in Delaware on Comcast cable with very high download speed even during the problem hours posted .... also, I have watched some of the Amazon 2 minute free previews and the also work perfectly during these times.

Edit: Another peculiarity ... when I first start to watch something during the problem time frame, it will buffer and start just like normal. Then it switches to rebuffering in less than a minute and takes a very long time to start again. So long, I have just been turning it off.

[jimbo74]

I don't find I use the box as much anymore, but last night (Friday Oct 9 2009) I had no Netflix DVD's and nothing was on TV (OTA) so the Roku box, that's the ticket, eh, nope. I try 1 movie, "this title is currently unavailable, please try back later" and the same with another and another till I gave up at 6 tries assuming this more than a 1 movie glitch as has been seen before. . I did try back an hour later and had the same thing. This was at primetime 7 to 9 PM

What's the problem?

Amazon and MLB have no interest for me!

[KLTARBOX]

I had similar problems with netflix. In my case after using there service for several years they have decided thatmy debit card is now a 'prepaid card' and will no longer accept it. I still use the player for amazon and mlb so at least I can still get some use out of the roku player.

[jimbo74]

Well, the next day I had the same "titles currently unavailable" error when trying to watch any movie in my streaming Que. I unplugged the box, and after a long "reboot" it acted like I had never had an account before. I RE-activated at the Netflix site and this solved the problem.

It would be nice if the Roku box was smart enough to give me some things to do to solve my problem with it.

Why would i have to re-activate my account?

[marbleann]

Well, the next day I had the same "titles currently unavailable" error when trying to watch any movie in my streaming Que. I unplugged the box, and after a long "reboot" it acted like I had never had an account before. I RE-activated at the Netflix site and this solved the problem.

It would be nice if the Roku box was smart enough to give me some things to do to solve my problem with it.

Why would i have to re-activate my account?

I have to do that every time I reboot the box. I still think that is Netflix.

[missbhavens]

Or anything else, for that matter. The wi-fi is fine. The router is fine. the Roku worked fine up until last week and now nothing.

Last week we could not load movies at all. The progress bar would make it halfway then stop.

Now we're stuck in "retrieval" mode.

I already changed my Netflix account to receive less dvds by mail and now I have to change it back because I can't watch anything in my instant queue via Roku. It's infuriating.

I've rebooted, I've unplugged everything and plugged it back in. Nothing.

Upstate NY. MTC cable internet.

[Crow550]

Sometimes movies will load slow or re-buffer.

Amazon is fine though. I will check Amazon when Netflix stream goes to a lower stream and the Amazon plays fine. I check my network connection and WiFi and all is well....

[JoanD]

I have had two Rokus since June 2008 and they have had no problems until around three weeks ago. Now both units keep rechecking the connection and will load only about 1/4 of a Neflix movie before they start the recheck process. I only use the units in the evening and I live in Baton Rouge, Louisiana.

[whatsupyo3]

I just received my Roku yesterday and haven't been able to get much use from it yet. It appears that I have set it up correctly as it begins "retrieving" movies, but loads slowly. The quality level as it is retrieving is always 2 dots, and I have yet to see it higher than that. Once a movie finally starts, within a minute it stops to begin loading again. Finally, it just stopped loading completely and went back to the Netflix screen, saying it cannot connect to the internet. Anyone know why this is happening? I am connecting from Chicago, IL.

Thanks.

[Yowser]

OK, I'll bite....

What's the point of this thread? 10 people report problems and no one responds? Did I miss something?

When: 15 min ago
What Time: 15 min ago
Where: Central Alabama

hangs at "retrieving" then just goes back to the netflix screen. With a few "checking connections" thrown in.

+10mb/s wired connection

[marbleann]

Well most people are blaming roku for the problems. We are just trying to see if it may not be Roku all of the time. Perfectly good routers all of a sudden going bad at the same time and other things sound like it could be Netflix having bandwidth problems. We might be messing with our routers and nothing is wrong with them. Netflix never posts if they are down or having problems. They in their help section always put the blame on our routers or internet connections. But that might not be the problem .

[unknown2angels]

This started about a week or two ago. It is intermittent so I've been unable to see a pattern. While streaming my Netflix on my Roku, I will want to back up or occasionally go forward and it won't let me do either.

If I try to do either it will act like it is working but then it will kick me out to the play/resume play/etc menu. When I try to resume play it then takes me back to the place from which I was trying to go backwards (or forwards). I hope that makes sense.

I was just loving my Roku/Netflix and was recommending it to everybody I could. Now I'm hesitant. This doesn't always happen but it is happening enough to be a big PITA.

Right now I am replaying the 20 minutes of a movie because I can't fast-forward to the place where I left off. Grrrrrr!

ETA: I have Comcast cable high speed internet here in Northern California.