Roku responded to my support request. Obviously this is a canned response since I told them in my original complaint that I have already reset the system several times without fixing the problem. I can see that this will be a long frustrating process:
Thank you for contacting ROKU Support. My Name is Danny and I will be helping you with your query.
Kindly go through the following steps:
1. From the Roku home screen, select the Settings icon.
2. Select the Player Info icon within Settings.
3. Select Check for Update.
4. Select Yes on the confirmation dialog box to confirm that you want to update your player.
Please note there is a possibility that the Roku player will state it has the most
up to date software already installed.
If you receive this notification, please immediately try updating again and it will begin the update process.
5. Once you see a dialog box indicating your player has been updated,select OK to restart your Roku player and finish the update.
If the player has been updated then you will find the link code on the TV.
6.Kindly go to www.roku.com/link
and enter the link code on your roku account.
Please feel free to write to us if you have further questions or issues.
Thank you for providing us with an opportunity to assist you and thank you for choosing ROKU.
Note : Please be aware that your case will auto-close after 30 days of inactivity.