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Search found 11 matches

by sstoller
Fri Dec 22, 2017 5:55 pm
Forum: Roku Streaming Player General Discussion
Topic: Is Roku Ever Going to Fix the DTS Audio Sync Bug?!
Replies: 90
Views: 34663

Re: Is Roku Ever Going to Fix the DTS Audio Sync Bug?!

I'll jump on the audio sync bandwagon... I'm experiencing these issues too. It's just one issue after another with the Roku Ultra. Sooner or later I'm just gonna throw the dam n thing out the window and upgrade to something that works properly.
by sstoller
Fri Dec 22, 2017 5:34 pm
Forum: Roku Streaming Player General Discussion
Topic: Roku Ultra 4k and Dolby Digital Audio Sync Issue on Prime
Replies: 0
Views: 493

Roku Ultra 4k and Dolby Digital Audio Sync Issue on Prime

I searched around the forum a little bit and it seems like this is a well known issue, but I was unable to find any solutions for this issue. I would really LOVE to hear an official statement from Roku regarding this issue... I recently upgraded to a 4k TV. Now when I stream 4k content in Amazon Pri...
by sstoller
Thu Jun 29, 2017 1:41 pm
Forum: Roku Streaming Player General Discussion
Topic: Does FW 7.7 Fix Roku Ultra Audio Issues?
Replies: 72
Views: 16148

Re: Does FW 7.7 Fix Roku Ultra Audio Issues?

I am returning my Roku Ultra. I will continue to use my Roku3 for now, but I am seriously considering switching to an NVIDIA Shield at this point. Bummer that it's 2x the price, but it sounds like you get what you pay for with the Shield (a product that works properly). Thank you for making my decis...
by sstoller
Thu Jun 29, 2017 7:44 am
Forum: Roku Streaming Player General Discussion
Topic: Does FW 7.7 Fix Roku Ultra Audio Issues?
Replies: 72
Views: 16148

Re: Does FW 7.7 Fix Roku Ultra Audio Issues?

Ever so slightly at the beginning of a show on Vudu.  But I think it was a buffering issue.  It caught up a few seconds later and was fine.  The picture and sound are way better. Phishphan, a little off topic, but you've mentioned it twice now. Could you please elaborate how the picture and sound a...
by sstoller
Wed Jun 28, 2017 9:14 pm
Forum: Roku Streaming Player General Discussion
Topic: How do I get real time, real person support?
Replies: 12
Views: 1423

Re: How do I get real time, real person support?

Tuna, I'll echo what Elijah said. My Harmony 350 is a basic IR universal remote, nothing too fancy. It controls the Roku3 and Roku Ultra without issue (both units came with point-anywhere remotes). And yes, the IR codes are the same for both. The IR receiver on the Roku is located right next to the ...
by sstoller
Wed Jun 28, 2017 2:27 pm
Forum: Roku Streaming Player General Discussion
Topic: Does FW 7.7 Fix Roku Ultra Audio Issues?
Replies: 72
Views: 16148

Re: Does FW 7.7 Fix Roku Ultra Audio Issues?

Sorry, I don't know anything about whether 7.7 fixes the audio issue.  I was just trying to keep the thread on topic. --Mark Appreciate the honesty Mark. It would be really awesome if you could get in touch with the engineers who are working on this issue and provide customers experiencing this iss...
by sstoller
Wed Jun 28, 2017 11:15 am
Forum: Roku Streaming Player General Discussion
Topic: How do I get real time, real person support?
Replies: 12
Views: 1423

Re: How do I get real time, real person support?

My intent is to dump my cable provider (except for internet service, of course).  The neat thing about the differing technologies, multiple connections on TVs, etc., is that I can fully acquire and implement alternative telephone and TV reception options before cutting the cable, thereby ensuring t...
by sstoller
Tue Jun 27, 2017 11:49 pm
Forum: Roku Streaming Player General Discussion
Topic: Does FW 7.7 Fix Roku Ultra Audio Issues?
Replies: 72
Views: 16148

Re: Does FW 7.7 Fix Roku Ultra Audio Issues?

Elijah_Baley, it seems that every time the Ultra is mentioned, you post a rant like this which has nothing to do with the topic being discussed.  This thread is about whether 7.7 fixes a specific audio problem.  You do not have that audio problem, and you do not have 7.7, so your post is entirely o...
by sstoller
Tue Jun 27, 2017 2:25 pm
Forum: Roku Streaming Player General Discussion
Topic: Does FW 7.7 Fix Roku Ultra Audio Issues?
Replies: 72
Views: 16148

Re: Does FW 7.7 Fix Roku Ultra Audio Issues?

Hmmm. That is an interesting bit of information. The Roku Streaming Professional that I talked to this morning acted like 7.7 had been released in the wild and that my Roku Ultra could update at any time (between now and the end of August). Perhaps she wasn't quite correct. She did keep trying to do...
by sstoller
Tue Jun 27, 2017 11:02 am
Forum: Roku Streaming Player General Discussion
Topic: How do I get real time, real person support?
Replies: 12
Views: 1423

Re: How do I get real time, real person support?

I had no problem chatting with a "Roku Streaming Professional" this morning at this link: https://support.roku.com/contactus. She was professional and helpful for the most part (of course I'm sure Roku support is sick of hearing about the Roku Ultra audio issues). Before purchasing  an Ult...
by sstoller
Tue Jun 27, 2017 10:49 am
Forum: Roku Streaming Player General Discussion
Topic: Does FW 7.7 Fix Roku Ultra Audio Issues?
Replies: 72
Views: 16148

Does FW 7.7 Fix Roku Ultra Audio Issues?

I purchased a Roku Ultra on Saturday and immediately began experiencing the well-known audio issues. I talked to a Roku Streaming Professional this morning regarding the clicking, popping, chirping, and short bursts of static that I am experiencing with my Roku Ultra with FW 7.6. She seemed pretty c...