Your Digital Media Has Never Looked So Good

Search found 12 matches

by RokuPam
Wed Aug 30, 2017 10:57 am
Forum: Roku Direct Publisher
Topic: Published App Feed Refresh??
Replies: 10
Views: 2202

Re: Published App Feed Refresh??

If anyone else is experiencing this issue, please reach out to partnersuccess@roku.com with your channel access code and name so we can add you to the existing bug ticket.
by RokuPam
Thu Aug 17, 2017 11:28 am
Forum: Roku Direct Publisher
Topic: Caption/Subtitle requirement
Replies: 5
Views: 1155

Re: Caption/Subtitle requirement

Hi all,

I'm circling back with the Product Manager for Direct Publisher to clarify our stance on Caption Support. Once I confirm, I'll let you all know and have our docs edited accordingly.
by RokuPam
Thu Aug 17, 2017 10:52 am
Forum: Roku Direct Publisher
Topic: Help needed - using Vimeo external link
Replies: 9
Views: 2041

Re: Help needed - using Vimeo external link

Hi there, There isn't a bug with our certification process or results. If you submit a channel update, you will receive results within 5 business days. Please note if you are resubmitting  an update, you must email partnersuccess@roku.com to let us know you've resubmitted so we can place your channe...
by RokuPam
Tue Jul 25, 2017 11:24 am
Forum: Roku Developer Program
Topic: Decoding Base64 string fails
Replies: 5
Views: 3869

Re: Decoding Base64 string fails

Hello,

We do not support flash streams.

Have you tried using another font (i.e. system font) that supports your characters? I'd also recommend reviewing our Encoding Guidelines from the SDK docs here.
by RokuPam
Thu Jul 20, 2017 3:01 pm
Forum: Roku Direct Publisher
Topic: Convert PODCAST SDK channels to DP?
Replies: 4
Views: 1381

Re: Convert PODCAST SDK channels to DP?

Hey playthatbeat,

We have a sample podcast channel on our Github here: https://github.com/rokudev/podcast-player-channel. Hope that helps!
by RokuPam
Thu Jul 20, 2017 2:29 pm
Forum: Roku Direct Publisher
Topic: Unpublished channel analytics
Replies: 7
Views: 1911

Re: Unpublished channel analytics

Hi Scott,

Sorry for the delayed response, somehow I didn't see your notification. 

I don't see the error message you mentioned. Can you send a screenshot of what you're seeing? Feel free to PM me if you'd prefer.
by RokuPam
Thu Jul 20, 2017 2:17 pm
Forum: Roku Direct Publisher
Topic: How many ads Play till paid?
Replies: 5
Views: 1602

Re: How many ads Play till paid?

If you have detailed questions about ad-based channels, I'd recommend also checking out the Application Distribution Agreement you agreed to when signing up to create a Roku channel. You can find the full agreement here (check out section 5 in particular). 
by RokuPam
Thu Jul 20, 2017 2:08 pm
Forum: Roku Direct Publisher
Topic: Missing Channel from Channel Store Search
Replies: 2
Views: 913

Re: Missing Channel from Channel Store Search

Hi Baradanikto!

Can you provide us with the channel name (and access code, if you still know it)? Also, do you see your channel still appear in the developer portal as one of your managed channels?
by RokuPam
Thu Jul 13, 2017 2:15 pm
Forum: Roku Direct Publisher
Topic: Where is Roku Audience Network Reporting?
Replies: 3
Views: 1729

Re: Where is Roku Audience Network Reporting?

If you would like to receive weekly revenue sharing reports, please fill out our Partner Help webform here  and select any value under the Advertising section in the "Topic" dropdown field. Be sure to include your request in the Question field as well. From there, our Ad Operations team wi...
by RokuPam
Thu Jul 13, 2017 2:11 pm
Forum: Roku Direct Publisher
Topic: published channel does not updated
Replies: 6
Views: 1541

Re: published channel does not updated

Hi all, If anyone is still experiencing issues with their latest channel version not updating, feel free to privately message me or reach out to partnersuccess@roku.com with the following information: ⋅ Channel Name:  ⋅ Developer Email associated with channel:  ⋅ Vanity...
by RokuPam
Thu Jul 13, 2017 9:41 am
Forum: Roku Direct Publisher
Topic: Loop a playlist in Direct Publish Channel
Replies: 3
Views: 1273

Re: Loop a playlist in Direct Publish Channel

Hi rogdawg,

Not a dumb question! Unfortunately at this time, there is no option to loop a playlist in Direct Publisher. Best of luck with getting your channel up and running!
by RokuPam
Tue Jul 11, 2017 1:28 pm
Forum: Roku Direct Publisher
Topic: Unpublished channel analytics
Replies: 7
Views: 1911

Re: Unpublished channel analytics

Hi Scott,

What's the name and access code of your channel? I'd like to confirm whether this is expected behavior or a bug in our system.