Not ideal, but using a phone isn't either.

Hit the mute button on the TV remote. Problem solved.

Way to borrow naming from the early 2010's Roku boxes, Apple! iPhone XR? iPhone XS?

COME ON!

(KIDDING, of course)

Your best bet is to just buy a replacement RF remote.

If the remote you have in the other room doesn't have a pairing button, it will work with a Roku 1. The only Roku device that won't work with infrared remotes are the Roku stick (since there's no line of sight)..

What channels are you using? Some channels work differently than others, and it's up to the creators of the channel to decide how the channel uses those buttons.

I'm guessing not.. if the TV came with a stick, it's one of the very old sticks that are MHL port compatible only, and only with certain MHL TVs at that.

Your best bet is to just buy a newer HDMI Roku stick that you'll know is compatible with all HDMI TVs.

Sick to your stomach about buttons on a remote? You might need more than a newly designed remote.

Seriously, it's NOT that big of a deal.

Does she have a smartphone? If so, get rid of the fancy ultra remote, get a regular infrared roku remote, and install the Roku app on her phone. She can use private listening on the phone, with earphones.

I thought all Roku stuff now was back up to 1 year.. for a couple years they went down to 90 days, but I thought every new USA player was a year..

See here:
https://www.roku.com/products/roku-express

Don't think it supports 5Ghz.

Yep, it's under warranty.. hurry though, because Roku support has a way of moving slowly to resolve issues.

Nope. Sensing spam?

Do you have any pop up or ad blockers enabled in Firefox? If so, try disabling any and all extensions, just to be safe.

There might be something else such as a Captcha authentication that you're not hitting. If you can post a screenshot, upload it to a free image hosting site and post that here, we can see exactly what you see.