I have a solution that I'm going to suggest to others that have Roku devices, Boycott any company who has an ad on Roku that plays more than once in an ad segment and don't stop there, send a letter to the company doing the advertising and let them know you refuse to purchase their products until t...

Unfortunately you'll get it when you get it.. they're rolling out the updates in waves. Maybe you could contact support to see if the can put you on a faster update path..

Also, what is the model # printed on the remote? If the company sent you an infrared remote mistakenly, it won't work.

RokuShawnS wrote:

Go to Settings > System > About.  You should see both model number and the serial number there.  PM me both of them, and I can advise further.

I don't think he can, since he did a factory reset and doesn't have a remote.

Have you called support? The way Roku's been making Sticks lately, the remotes are usually interchangable.

This isn't a support forum.. more of a general community forum with a touch of official support. But if you don't believe me, Google "Roku 3820" and no results will show up. If it's a Roku stick, I see no reason why a 3810 model remote won't work with yours.. I'm guessing they're almost id...

I'm looking on Google, and I don't even see a Roku 3820.. I think it's a Roku 3810.

While no authority, "No signal" generally refers to Internet connection. If you're using WiFi I'd be looking into the router rather than the Roku. Personally I use a powerline wired network since it's faster and more reliable than WiFi. Hope that helps "No signal" is usually a m...

Seriously, in the time it took you to create this thread and all the replies that went with it, you could have gotten this resolved. Instead you stomped your feet for days on end.

First thing I'd try is a new power supply.. the power supply may be under-powering your Roku.. it night appear as though it's working because of the light on the Roku, but the PS could still be dying. Not bad to have a spare, if you get a new PS and discover a new solution to your problem..

Not ridiculous.. cautious.. and it's very smart to roll out updates cautiously.

First world problems.. sheesh.

Wow, 2 days into an issue and the guy is filing a FTC complaint.. just wow.

Have you tried an HDMI extender cable, to move the Roku away from your TV? There could be interference.

If you can reproduce the issue, the next time it happens immediately do Home 5x Back 5x. I can't remember offhand how this works, but it should generate a report and pop something on screen. PM that to me if it happens again. Hopefully this is unrelated to firmware, so we want to rule that out. It ...

8.2.0 4167-08
S/N 2N009L060453