Your Digital Media Has Never Looked So Good

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by RokuTannerD
Thu May 23, 2019 4:29 pm
Forum: Roku Streaming Player General Discussion
Topic: Fast flicker of on screen display
Replies: 3
Views: 49

Re: Fast flicker of on screen display

Thanks for the update. 

Feel free to keep us posted if you need any further help. 

Cheers,
Tanner
by RokuTannerD
Thu May 23, 2019 2:29 pm
Forum: Roku Streaming Player General Discussion
Topic: Fast flicker of on screen display
Replies: 3
Views: 49

Re: Fast flicker of on screen display

Thanks for the note. Have you contacted the TV manufacturer yet to report the issue and request additional assistance?  We'd recommend reaching out to them directly for more help.  You can get in touch with TCL support here:  https://support.tclusa.com/contact-us?contact_query=Please%20enter%20your%...
by RokuTannerD
Thu May 23, 2019 2:23 pm
Forum: Roku Streaming Player General Discussion
Topic: CBS All Access issue
Replies: 5
Views: 222

Re: CBS All Access issue

If you're having trouble getting signed into that channel (app), we'd recommend contacting the channel provider's support for more help. 

You can reach CBS All-Access support here: https://cbsi.secure.force.com/CBSi/knowledgehome?referer=cbs.com/aa

Thanks,
Tanner
by RokuTannerD
Thu May 23, 2019 1:14 pm
Forum: Roku Streaming Player General Discussion
Topic: HDCP Error on Roku Express Plus on Samsung NU7100 50" 4k TV
Replies: 5
Views: 283

Re: HDCP Error on Roku Express Plus on Samsung NU7100 50" 4k TV

@flintviolet  Thanks for letting us know. Could you please send me a PM with the following information so I can take a closer look:  - What is your Roku account email address? - What is your Roku device serial number from Settings>System>About? - What is your specific TV make/model? - What channel &...
by RokuTannerD
Thu May 23, 2019 10:49 am
Forum: Roku Streaming Player General Discussion
Topic: ESPN 9AM PT Glitch at 9:07
Replies: 1
Views: 40

Re: ESPN 9AM PT Glitch at 9:07

Thanks for the note.  All content delivery and programming within channels is handled and managed by each channel provider directly. Content feeds/formatting, and network delivery mechanisms may differ between one device/platform and another, and may not always affect all device platforms that a cha...
by RokuTannerD
Wed May 22, 2019 11:37 am
Forum: Roku Streaming Player General Discussion
Topic: Roku Channel Autoplay
Replies: 8
Views: 826

Re: Roku Channel Autoplay

@twiceover

Thanks for the clarification. Edited my previous post and will share the feedback!

Cheers,
Tanner
by RokuTannerD
Wed May 22, 2019 10:24 am
Forum: Roku Streaming Player General Discussion
Topic: Roku Channel Autoplay
Replies: 8
Views: 826

Re: Roku Channel Autoplay

@Emissary35 Thanks for following up. To help clarify the answer here, autoplay functionality is determined within each channel, by the channel developer. This is not a Roku system feature as of now.  Most channels (apps) that offer this feature provide the ability to enable or disable it within thei...
by RokuTannerD
Tue May 21, 2019 2:23 pm
Forum: Roku Streaming Player General Discussion
Topic: Roku account login
Replies: 12
Views: 138

Re: Roku account login

Thanks for the note here. I'm also not able to reproduce this issue. I have a few more questions to help better understand the issue you're running into:  - What OS platform & version are you using when you encounter this issue?  - What specific version of Chrome do you currently have installed?...
by RokuTannerD
Tue May 21, 2019 2:12 pm
Forum: Roku Streaming Player General Discussion
Topic: Android Remote?
Replies: 10
Views: 144

Re: Android Remote?

Thanks for sharing the feedback here.  I understand that issues can be frustrating. However, posting constructive comments with insightful details about any issue you may be seeing will be infinitely more helpful in investigating and working toward a resolution than further negative commentary. Plea...
by RokuTannerD
Tue May 21, 2019 1:44 pm
Forum: Roku Streaming Player General Discussion
Topic: Android Remote?
Replies: 10
Views: 144

Re: Android Remote?

Features and functionality may vary across different devices based on OS versions, app version, etc. With more specific details, we may be able to clarify the expected behavior based on what you are seeing or help escalate an issue to our team.  I'll take a closer look to see if I can reproduce the ...
by RokuTannerD
Tue May 21, 2019 1:15 pm
Forum: Roku Streaming Player General Discussion
Topic: Warning signs....
Replies: 1
Views: 89

Re: Warning signs....

Thanks for reaching out! We have some tips here that may help when you encounter that type of message:  https://support.roku.com/article/226794787-what-should-i-do-if-the-red-light-is-on-or-i-see-a-your-device-is-overheating-warning- If you've already tried the steps listed, please feel free to send...
by RokuTannerD
Tue May 21, 2019 1:00 pm
Forum: Roku Streaming Player General Discussion
Topic: Android Remote?
Replies: 10
Views: 144

Re: Android Remote?

Hi there!  Thanks for reaching out. Could you please give us more information about the specific setup you are using, mode details about feature you are referring to, and where it was previously located in the app you were using? Please include the following:  - Mobile phone make/model  - Android OS...
by RokuTannerD
Tue May 21, 2019 12:03 pm
Forum: Roku Streaming Player General Discussion
Topic: Wireless speakers keep disconnecting and reconnecting
Replies: 6
Views: 417

Re: Wireless speakers keep disconnecting and reconnecting

@badfish Thanks for the extra details. Are your TV & speakers connected to a 5GHz wireless network, or 2.4 GHz? We'd recommend using a 5GHz network, where possible. I'd also recommend trying to change the wireless broadcast channel on your router to see if this improves the behavior you're exper...
by RokuTannerD
Tue May 21, 2019 11:24 am
Forum: Roku Streaming Player General Discussion
Topic: Email update closed my account
Replies: 9
Views: 212

Re: Email update closed my account

@rastaX1 

Please send me a PM with your details including previous email address used on the account, and confirm the email address that you'd like to update to. I'll assist you further with your account updates. 

Thanks,
Tanner
by RokuTannerD
Tue May 21, 2019 11:19 am
Forum: Roku Streaming Player General Discussion
Topic: Can I watch in a browser?
Replies: 6
Views: 138

Re: Can I watch in a browser?

@atc98092  Yes, that's correct. The Roku Channel on the web is only available in the US currently. Canadian users can access the channel on their Roku device though.  Canadian Channel Store Link:  https://channelstore.roku.com/en-ca/details/151908/the-roku-channel (Note: This link is only for Canadi...
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