Your Digital Media Has Never Looked So Good

Search found 529 matches

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by RokuTannerD
Mon Jul 22, 2019 2:03 pm
Forum: Roku Streaming Player General Discussion
Topic: TCL Roku TV's / DD+ issue with Samsung HW-N950
Replies: 14
Views: 627

Re: TCL Roku TV's / DD+ issue with Samsung HW-N950

Thanks for continuing to share your reports here.  For anyone who is experiencing this issue, please also be sure to include a specific example of a streaming channel and content title that you observe the issue on. If you are reporting this issue on an HDMI connected device, please also include the...
by RokuTannerD
Mon Jul 22, 2019 11:55 am
Forum: Roku Streaming Player General Discussion
Topic: Roku private listening audio problems
Replies: 1
Views: 51

Re: Roku private listening audio problems

Thanks for reaching out here. A few more questions:  - Do you experience the popping/crackling behavior when using private listening on standard streaming channels installed on your TCL Roku TV?  - Does this happen when playing specific content from your PC, or does it happen across any media that y...
by RokuTannerD
Mon Jul 22, 2019 11:41 am
Forum: Roku Streaming Player General Discussion
Topic: HELP - wrong channels on stick
Replies: 2
Views: 73

Re: HELP - wrong channels on stick

@DonnaD39 As mentioned, it appears you've somehow created your Roku account in the wrong region, which is why you aren't seeing the correct channel selection for your location. You'll need to be using an internet connection located in the region in which you intend to use your device, in order to cr...
by RokuTannerD
Mon Jul 22, 2019 11:29 am
Forum: Roku Streaming Player General Discussion
Topic: Poor audio and low volume when watching with Roku
Replies: 1
Views: 60

Re: Poor audio and low volume when watching with Roku

Thanks for letting us know about the issue you're seeing. Could you please provide some additional details so we can help take a closer look?  - Which model of Roku device are you using when you experience this issue? (Settings>System>About - e.g. 4660X) - Have you tried using a different HDMI cable...
by RokuTannerD
Mon Jul 22, 2019 11:08 am
Forum: Roku Streaming Player General Discussion
Topic: “Launch failed” and “can’t run channel”
Replies: 21
Views: 20466

Re: “Launch failed” and “can’t run channel”

Thanks for your post here. I apologize for the experience you're running into. In order to gather more information and better understand the specific issue you're seeing, we need more information about your device setup, attempted troubleshooting steps, and account/regional location info to help cla...
by RokuTannerD
Mon Jul 22, 2019 10:50 am
Forum: Roku Streaming Player General Discussion
Topic: Amazon Prime live streams not working
Replies: 7
Views: 118

Re: Amazon Prime live streams not working

Thanks for letting us know about the issue you are seeing. We'll share your feedback over with the channel provider. 

Please continue to follow up with Amazon Prime Video support for more help and further updates regarding the issue within their channel . 


Thanks,
Tanner
by RokuTannerD
Mon Jul 22, 2019 10:05 am
Forum: Roku Streaming Player General Discussion
Topic: Slingplayer suddenly broken?
Replies: 8
Views: 289

Re: Slingplayer suddenly broken?

Thanks for the note here.  If a channel provider chooses not to continue updating their channel to be compatible with the latest Roku software updates, their channel may no longer continue to function properly. You'll need to continue following up with the channel provider directly to report any iss...
by RokuTannerD
Mon Jul 22, 2019 9:56 am
Forum: Roku Streaming Player General Discussion
Topic: NBC Sports App Not Loading
Replies: 1
Views: 49

Re: NBC Sports App Not Loading

Thanks for the note here.  The channel may be experiencing an issue with content delivery for the content you are trying to stream. A couple questions:  - Does this occur on all content within the channel, or only one specific item?  - Have you contacted NBC Sports support to report the issue you're...
by RokuTannerD
Fri Jul 19, 2019 4:19 pm
Forum: Roku Streaming Player General Discussion
Topic: TCL Series 4 HDR Problem
Replies: 4
Views: 78

Re: TCL Series 4 HDR Problem

Thanks for clarifying. Please send me a PM with your Roku account email address, the serial number of your TV from Settings>System>About, the specific make/model of receiver you are using, and more information about the content you watch via your connected devices (i.e. the application used on the d...
by RokuTannerD
Fri Jul 19, 2019 3:11 pm
Forum: Roku Streaming Player General Discussion
Topic: Hitachi 43R80 Roku TV -- On Air Channel Issues
Replies: 10
Views: 301

Re: Hitachi 43R80 Roku TV -- On Air Channel Issues

@msand2222

Thanks for confirming. Please send me a PM with your Roku account email address and contact information. I'd like to follow up directly to continue investigating this issue. 

Thanks!
Tanner
by RokuTannerD
Fri Jul 19, 2019 2:23 pm
Forum: Roku Streaming Player General Discussion
Topic: TCL Series 4 HDR Problem
Replies: 4
Views: 78

Re: TCL Series 4 HDR Problem

Thanks for reaching out to let us know what you're seeing. To help clarify the issue I have a few additional questions:  - When you state that you have to exit to the TV's home screen, then select the HDMI input again, are you saying that the issue does not occur initially, but happens after a perio...
by RokuTannerD
Fri Jul 19, 2019 9:56 am
Forum: Roku Streaming Player General Discussion
Topic: Connectivity issue with iPhone XR
Replies: 8
Views: 133

Re: Connectivity issue with iPhone XR

Thanks for the information here.  We've been passing along these reports to our team who's investigating this issue. I apologize for any delays—we're diligently working to get this addressed as soon as possible.  In the meantime, try this solution submitted by another user :  "Try  keeping your...
by RokuTannerD
Fri Jul 19, 2019 9:45 am
Forum: Roku Streaming Player General Discussion
Topic: TCL Roku TV's / DD+ issue with Samsung HW-N950
Replies: 14
Views: 627

Re: TCL Roku TV's / DD+ issue with Samsung HW-N950

Thanks for continuing to keep us posted with what you're experiencing.  I've passed along these reports, and the team is investigating the issue further. Please continue to stay tuned for additional updates, and feel free to send me a PM with your details if you're running into this as well.  Thanks...
by RokuTannerD
Fri Jul 19, 2019 9:40 am
Forum: Roku Streaming Player General Discussion
Topic: Recent TCL Roku TV update won't output PS4 video
Replies: 12
Views: 3495

Re: Recent TCL Roku TV update won't output PS4 video

Thanks for reaching out. 

In Settings>TV inputs>HDMI mode>HDMI # (that your PS4 is connected to), try changing this option from 'Auto' to HDMI 2.0. Please let us know if this helps resolve the issue. 

Thanks,
Tanner
by RokuTannerD
Thu Jul 18, 2019 10:42 am
Forum: Roku Streaming Player General Discussion
Topic: YouTube fast forwarding broken
Replies: 4
Views: 128

Re: YouTube fast forwarding broken

Thanks for the note here.  The channel provider controls the features and configuration of their channel on the Roku platform. You'll want to reach out to the channel provider directly for more information about the change in channel experience you have observed. They'll be the best resource to help...
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