Your Digital Media Has Never Looked So Good

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by RokuTannerD
Mon Sep 16, 2019 12:23 pm
Forum: Roku Streaming Player General Discussion
Topic: Photo Viewer Channel Recommendations
Replies: 1
Views: 33

Re: Photo Viewer Channel Recommendations

The Roku Media Player channel would be one option for you to use. You can see more about the channel and how to set it up here: https://support.roku.com/article/208754908-how-do-i-use-roku-media-player-to-play-my-videos-music-and-photos-


Thanks,
Tanner
by RokuTannerD
Mon Sep 16, 2019 12:16 pm
Forum: Roku Streaming Player General Discussion
Topic: activation fraud
Replies: 11
Views: 171

Re: activation fraud

Hey everyone,  For any additional concerns related to your account, please feel free to contact a Moderator directly to report any issues. I am closing out this thread and requesting that we please cease exhibiting any antagonistic or derogatory commentary that is not in accordance with the Roku For...
by RokuTannerD
Mon Sep 16, 2019 12:02 pm
Forum: Roku Streaming Player General Discussion
Topic: activation fraud
Replies: 11
Views: 171

Re: activation fraud

@livesimple Please send me a private message with your Roku account email address, the serial number of your Roku device from Settings>System>About, and a good contact phone number. I'll have a member of our team reach out to follow up with you directly to assist you further.  @everyone  Roku does n...
by RokuTannerD
Mon Sep 16, 2019 11:29 am
Forum: Roku Streaming Player General Discussion
Topic: Taking UK Roku to Croatia?
Replies: 2
Views: 55

Re: Taking UK Roku to Croatia?

Netflix and YouTube tend to work just about anywhere, however, many channel providers have geo-restrictions in place that do not allow their channels to function in unsupported regions on the Roku platform.  If you have a question about availability of any particular channel or service, you will nee...
by RokuTannerD
Mon Sep 16, 2019 11:21 am
Forum: Roku Streaming Player General Discussion
Topic: Roku not saving login info for Pandora or MotorTrend
Replies: 1
Views: 54

Re: Roku not saving login info for Pandora or MotorTrend

Thanks for letting us know about the issue. We've reported this issue to Pandora and they are currently investigating. Please continue to follow up with their support team directly for additional help and updates.  If you are also experiencing this with another channel on your device, I would recomm...
by RokuTannerD
Mon Sep 16, 2019 11:16 am
Forum: Roku Streaming Player General Discussion
Topic: Something goofy with Amazon Prime Video and TCL Roku TVs
Replies: 5
Views: 225

Re: Something goofy with Amazon Prime Video and TCL Roku TVs

Thanks for sharing that update. I'm glad they were able to sort things out for you.  To help add a little more context, that type of error message dialogue inside the Amazon Prime Video channel is potentially generated from the channel's own internal connection to video content servers, and not by y...
by RokuTannerD
Mon Sep 16, 2019 10:41 am
Forum: Roku Streaming Player General Discussion
Topic: Roku Ultra Issue
Replies: 10
Views: 874

Re: Roku Ultra Issue

@Evolved - Have you replaced the HDMI cable in use with your Roku player, along with changing the HDMI port that your player is connected to on the TV?  - What specific make/model of TV is your Roku player connected to?  - Are you using any audio/video receiver in between your Roku player and the TV...
by RokuTannerD
Mon Sep 16, 2019 10:38 am
Forum: Roku Streaming Player General Discussion
Topic: iPlayer watch from start
Replies: 1
Views: 43

Re: iPlayer watch from start

Thanks for the note here!  We'd recommend contacting BBC support directly for more information about the features of their channel across different models of Roku devices. If that feature is available for your model of Roku device, they can further advise on its use.  Note: Not all features may be a...
by RokuTannerD
Mon Sep 16, 2019 10:34 am
Forum: Roku Streaming Player General Discussion
Topic: Roku Ultra flashing black screen.
Replies: 93
Views: 69554

Re: Roku Ultra flashing black screen.

Given the details you provided, this is most likely an issue with the HDMI cable, the seating of the cable, or may relate to a specific channel or content that you are watching.  I would recommend replacing the HDMI cable connecting your device to your TV, ensuring that you are using a HDCP 2.2 cert...
by RokuTannerD
Mon Sep 16, 2019 10:28 am
Forum: Roku Streaming Player General Discussion
Topic: [Resolved] Spotify September 10th update crashes Roku
Replies: 13
Views: 363

Re: [Resolved] Spotify September 10th update crashes Roku

We are still not able to reproduce this issue.  The next step in troubleshooting from here would be to perform a factory reset of your device, then setting it up again anew. This will clear all channel and login data from your device, and allow you to set it up again from scratch. You can see the st...
by RokuTannerD
Mon Sep 16, 2019 10:06 am
Forum: Roku Streaming Player General Discussion
Topic: ROKU APP QUESTION ON ANDROID PHONE??
Replies: 5
Views: 234

Re: ROKU APP QUESTION ON ANDROID PHONE??

Thanks for the additional information here. I've passed this along to our team who is looking into this.  In the meantime, I'd recommend using your physical TV remote to access these additional settings during playback by pressing the * key, and making any adjustments that you may desire.  Feel free...
by RokuTannerD
Fri Sep 13, 2019 5:01 pm
Forum: Roku Streaming Player General Discussion
Topic: [Resolved] Spotify September 10th update crashes Roku
Replies: 13
Views: 363

Re: [Resolved] Spotify September 10th update crashes Roku

Please try removing the channel, restarting your device from Settings>system>System restart. Once your device loads up again, add the channel back again from 'Streaming channels'. Then, visit Settings>System>System update>Check now and perform a system update. This should resolve the issue.  If not,...
by RokuTannerD
Fri Sep 13, 2019 4:44 pm
Forum: Roku Streaming Player General Discussion
Topic: Pandora won't save account login credentials
Replies: 21
Views: 305

Re: Pandora won't save account login credentials

We've followed up to provide these additional reports to Pandora, and they are actively investigating this issue.  If you need further assistance, please contact Pandora support directly. You can reach them here:  https://help.pandora.com/s/contactsupport?language=en_US We'll provide any further upd...
by RokuTannerD
Fri Sep 13, 2019 3:44 pm
Forum: Roku Streaming Player General Discussion
Topic: ROKU Billing / Unauthorized Charges
Replies: 1
Views: 118

Re: ROKU Billing / Unauthorized Charges

Hi there,  Thanks for reaching out. I'm sorry to hear about the experience. Please see more information about $1 authorization holds here:  https://support.roku.com/article/115006387588-why-do-i-see-a-1-00-charge-on-my-credit-or-debit-card- If you're still in need of additional assistance, please fe...
by RokuTannerD
Fri Sep 13, 2019 9:20 am
Forum: Roku Streaming Player General Discussion
Topic: Pandora won't save account login credentials
Replies: 21
Views: 305

Re: Pandora won't save account login credentials

Thanks for letting us know about the issue you're seeing. We've reported this over to the channel provider and they are currently investigating the issue.  If you'd like to help provide additional details, please send me a PM with your Roku account email address, the email address registered to your...
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