Your Digital Media Has Never Looked So Good

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by RokuTannerD
Sun Sep 22, 2019 10:40 pm
Forum: Roku Direct Publisher
Topic: Site Upgrade - Roku Community
Replies: 0
Views: 863

Site Upgrade - Roku Community

Hi everyone!  The Roku Forums are currently undergoing an upgrade as a part of our ongoing commitment to better support our customers. Please check back soon for a newly designed Roku Community, which will offer new features and enhanced functionality to improve your experience!  If you need assista...
by RokuTannerD
Sun Sep 22, 2019 10:39 pm
Forum: Roku Developer Program
Topic: Site Upgrade - Roku Community
Replies: 0
Views: 875

Site Upgrade - Roku Community

Hi everyone!  The Roku Forums are currently undergoing an upgrade as a part of our ongoing commitment to better support our customers. Please check back soon for a newly designed Roku Community, which will offer new features and enhanced functionality to improve your experience!  If you need assista...
by RokuTannerD
Sun Sep 22, 2019 10:34 pm
Forum: Off Topic
Topic: Site Upgrade - Roku Community
Replies: 0
Views: 886

Site Upgrade - Roku Community

Hi everyone!  The Roku Forums are currently undergoing an upgrade as a part of our ongoing commitment to better support our customers. Please check back soon for a newly designed Roku Community, which will offer new features and enhanced functionality to improve your experience!  If you need support...
by RokuTannerD
Sun Sep 22, 2019 10:34 pm
Forum: Roku Streaming Player General Discussion
Topic: Site Upgrade - Roku Community
Replies: 0
Views: 2222

Site Upgrade - Roku Community

Hi everyone!  The Roku Forums are currently undergoing an upgrade as a part of our ongoing commitment to better support our customers. Please check back soon for a newly designed Roku Community, which will offer new features and enhanced functionality to improve your experience!  If you need support...
by RokuTannerD
Fri Sep 20, 2019 3:35 pm
Forum: Roku Direct Publisher
Topic: Coming Soon: Roku Community
Replies: 0
Views: 454

Coming Soon: Roku Community

Thank you to those that have updated your Roku Forums account email address information. For those that have yet to do so, we'd like to share a final reminder.       We are transitioning our Roku Forums to the new Roku Community. The Community will feature an updated visual design, new features and ...
by RokuTannerD
Fri Sep 20, 2019 3:33 pm
Forum: Roku Developer Program
Topic: Coming Soon: Roku Community
Replies: 0
Views: 436

Coming Soon: Roku Community

Thank you to those that have updated your Roku Forums account email address information. For those that have yet to do so, we'd like to share a final reminder.       We are transitioning our Roku Forums to the new Roku Community. The Community will feature an updated visual design, new features and ...
by RokuTannerD
Fri Sep 20, 2019 1:22 pm
Forum: Roku Streaming Player General Discussion
Topic: unauthorized user keeps scrambling screen....
Replies: 3
Views: 409

Re: unauthorized user keeps scrambling screen....

This type of message can also be caused by a bad HDMI cable or HDMI port on your TV. I'd recommend changing the HDMI cable being used with your device, or connecting the device to a different HDMI port on the TV. See more here:  https://support.roku.com/article/208755468-what-should-i-do-if-i-see-a-...
by RokuTannerD
Fri Sep 20, 2019 1:20 pm
Forum: Roku Streaming Player General Discussion
Topic: TCL P605 backlight control setting and local dimming not working.
Replies: 10
Views: 3048

Re: TCL P605 backlight control setting and local dimming not working.

@Clancemasterj A few more questions here to better understand the issue you're seeing:  - Where are you attempting to adjust the backlight settings from? The Settings menu on the home screen, or from the lefthand overlay menu accessible by pressing the * key during playback of content?  - Are you tr...
by RokuTannerD
Fri Sep 20, 2019 1:05 pm
Forum: Roku Streaming Player General Discussion
Topic: Roku Channel will not launch
Replies: 5
Views: 436

Re: Roku Channel will not launch

@yort 

If following the steps above doesn't resolve your issue, please send me a PM with the serial number of your TV from Settings>System>About and I will follow up directly to help investigate and assist you further. 


Thanks! 
Tanner
by RokuTannerD
Thu Sep 19, 2019 3:33 pm
Forum: Roku Streaming Player General Discussion
Topic: Roku not saving login info for Pandora or MotorTrend
Replies: 4
Views: 466

Re: Roku not saving login info for Pandora or MotorTrend

Hey everyone,  Quick update here.  We believe this issue may now be resolved. Please go ahead and try launching the channel and signing in again, then test to see if your login information is retained when you exit the channel.  If the issue continues to occur, you might try removing the channel on...
by RokuTannerD
Thu Sep 19, 2019 3:33 pm
Forum: Roku Streaming Player General Discussion
Topic: Pandora won't save account login credentials
Replies: 27
Views: 1276

Re: Pandora won't save account login credentials

Hey everyone,  Quick update here.  We believe this issue may now be resolved. Please go ahead and try launching the channel and signing in again, then test to see if your login information is retained when you exit the channel.  If the issue continues to occur, you might try removing the channel onc...
by RokuTannerD
Thu Sep 19, 2019 10:31 am
Forum: Roku Streaming Player General Discussion
Topic: Express Connection to WIFI problems
Replies: 1
Views: 322

Re: Express Connection to WIFI problems

Thanks for the note here. Sorry to hear about the issue you're running into! Please send me a PM with your Roku account email address and the serial number of your player from Settings>System>About. I'll follow up to see what other suggestions we can provide and assist you further.  Thanks! Tanner
by RokuTannerD
Thu Sep 19, 2019 9:51 am
Forum: Roku Streaming Player General Discussion
Topic: [Preview] - What's new in OS 9.2
Replies: 0
Views: 734

[Preview] - What's new in OS 9.2

https://image.roku.com/c3VwcG9ydC1B/9-2-Launch-800.jpg Exciting news!  Today we announced the upcoming release of Roku OS 9.2. This update adds new features like Roku Zones to help organize search results, the ability to configure Home Screen shortcuts, support for multiple devices using the Roku s...
by RokuTannerD
Wed Sep 18, 2019 5:57 pm
Forum: Roku Streaming Player General Discussion
Topic: roku 3rd part log out after system update now no authorization activate roku
Replies: 11
Views: 374

Re: roku 3rd part log out after system update now no authorization activate roku

Thanks fo reaching out.  This type of issue would be directly caused by your TV service provider account and the entitlements that your TV provider has granted your subscription/account on their end, or within the channel authentication systems used between your provider and each individual channel ...
by RokuTannerD
Wed Sep 18, 2019 11:26 am
Forum: Roku Streaming Player General Discussion
Topic: roku exits youtube, amazon every 30 mins
Replies: 3
Views: 332

Re: roku exits youtube, amazon every 30 mins

Thanks for the note here. 

Our team is aware of the reports of this issue, and has been working to help resolve this. Please stay tuned for further updates as we know more and have a solution available. We'll be sure to follow up on these threads. 


Thanks,
Tanner
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