Your Digital Media Has Never Looked So Good

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by RokuTannerD
Thu Sep 19, 2019 3:33 pm
Forum: Roku Streaming Player General Discussion
Topic: Roku not saving login info for Pandora or MotorTrend
Replies: 4
Views: 89

Re: Roku not saving login info for Pandora or MotorTrend

Hey everyone,  Quick update here.  We believe this issue may now be resolved. Please go ahead and try launching the channel and signing in again, then test to see if your login information is retained when you exit the channel.  If the issue continues to occur, you might try removing the channel on...
by RokuTannerD
Thu Sep 19, 2019 3:33 pm
Forum: Roku Streaming Player General Discussion
Topic: Pandora won't save account login credentials
Replies: 24
Views: 480

Re: Pandora won't save account login credentials

Hey everyone,  Quick update here.  We believe this issue may now be resolved. Please go ahead and try launching the channel and signing in again, then test to see if your login information is retained when you exit the channel.  If the issue continues to occur, you might try removing the channel onc...
by RokuTannerD
Thu Sep 19, 2019 10:31 am
Forum: Roku Streaming Player General Discussion
Topic: Express Connection to WIFI problems
Replies: 1
Views: 17

Re: Express Connection to WIFI problems

Thanks for the note here. Sorry to hear about the issue you're running into! Please send me a PM with your Roku account email address and the serial number of your player from Settings>System>About. I'll follow up to see what other suggestions we can provide and assist you further.  Thanks! Tanner
by RokuTannerD
Thu Sep 19, 2019 9:51 am
Forum: Roku Streaming Player General Discussion
Topic: [Preview] - What's new in OS 9.2
Replies: 0
Views: 69

[Preview] - What's new in OS 9.2

https://image.roku.com/c3VwcG9ydC1B/9-2-Launch-800.jpg Exciting news!  Today we announced the upcoming release of Roku OS 9.2. This update adds new features like Roku Zones to help organize search results, the ability to configure Home Screen shortcuts, support for multiple devices using the Roku s...
by RokuTannerD
Wed Sep 18, 2019 5:57 pm
Forum: Roku Streaming Player General Discussion
Topic: roku 3rd part log out after system update now no authorization activate roku
Replies: 11
Views: 110

Re: roku 3rd part log out after system update now no authorization activate roku

Thanks fo reaching out.  This type of issue would be directly caused by your TV service provider account and the entitlements that your TV provider has granted your subscription/account on their end, or within the channel authentication systems used between your provider and each individual channel ...
by RokuTannerD
Wed Sep 18, 2019 11:26 am
Forum: Roku Streaming Player General Discussion
Topic: roku exits youtube, amazon every 30 mins
Replies: 3
Views: 169

Re: roku exits youtube, amazon every 30 mins

Thanks for the note here. 

Our team is aware of the reports of this issue, and has been working to help resolve this. Please stay tuned for further updates as we know more and have a solution available. We'll be sure to follow up on these threads. 


Thanks,
Tanner
by RokuTannerD
Wed Sep 18, 2019 11:24 am
Forum: Roku Streaming Player General Discussion
Topic: TCL 55P605 since Roku 9.1 HDR dark
Replies: 27
Views: 1004

Re: TCL 55P605 since Roku 9.1 HDR dark

Thanks again for continuing to share your reports here.  We've been passing along your details to our team, and they are actively working towards further resolution. We will be sure to share an update once we know more. In the meantime, if you'd like to send me a private message with your Roku accou...
by RokuTannerD
Wed Sep 18, 2019 11:04 am
Forum: Roku Streaming Player General Discussion
Topic: Roku tv not showing the thumbnail pictures
Replies: 2
Views: 53

Re: Roku tv not showing the thumbnail pictures

Thanks for the notes here.  Have you tried troubleshooting your home network by restarting your wireless router/modem, and your Roku TV to see if this helps?  If this issue isn't occurring in any other channels, you'll need to contact Amazon support to report the issue, and request additional assist...
by RokuTannerD
Wed Sep 18, 2019 10:52 am
Forum: Roku Streaming Player General Discussion
Topic: Roku Express stops displaying; have to unplug HDMI
Replies: 3
Views: 78

Re: Roku Express stops displaying; have to unplug HDMI

Have you tried replacing the HDMI cable, and/or connecting your device to a different HDMI port on the TV? 

Let us know if that helps! 


Cheers,
Tanner
by RokuTannerD
Wed Sep 18, 2019 10:48 am
Forum: Roku Streaming Player General Discussion
Topic: Opening PBS Kids channel causes Roku Express to crash
Replies: 1
Views: 31

Re: Opening PBS Kids channel causes Roku Express to crash

Thanks for letting us know what you're seeing. Have you contacted PBS support yet to report the issue and request assistance with their streaming channel on your device?  You can reach PBS support here:  https://pbskids.org/help/faq.html Keep us posted if you have any other questions!  Thanks, Tanner
by RokuTannerD
Wed Sep 18, 2019 10:46 am
Forum: Roku Streaming Player General Discussion
Topic: Remote Control
Replies: 5
Views: 101

Re: Remote Control

You can also use the free Roku mobile app, which offer remote control functionality built-in. See more about that here: https://support.roku.com/article/115002681087-how-do-i-control-my-roku-streaming-device-using-the-roku-mobile-app-


Cheers,
Tanner
by RokuTannerD
Wed Sep 18, 2019 10:10 am
Forum: Roku Streaming Player General Discussion
Topic: Roku Speakers Issue
Replies: 1
Views: 45

Re: Roku Speakers Issue

This may be related to wireless network interference. If a new network has been established, or a new router installed anywhere nearby, this may account for the behavior you are seeing.   Have you tried changing the wireless broadcast channel on your router to one that is not in use by other network...
by RokuTannerD
Wed Sep 18, 2019 10:06 am
Forum: Roku Streaming Player General Discussion
Topic: Can’t Login to NFL Sunday Ticket App
Replies: 1
Views: 45

Re: Can’t Login to NFL Sunday Ticket App

Thanks for reaching out.  You will need to contact the channel provider directly to report this type of issue and request assistance logging in. They can assist with investigating any possible issue in their channel, and/or assist you with your login credentials. You can reach NFL Sunday Ticket supp...
by RokuTannerD
Wed Sep 18, 2019 9:51 am
Forum: Roku Streaming Player General Discussion
Topic: Coming Soon: Roku Community
Replies: 3
Views: 203

Re: Coming Soon: Roku Community

You can create a free Roku account at  https://my.roku.com/  to join and participate.  Access to post in the Community would require an account either way. This method offers many of our users to ability to eliminate the creation of multiple accounts to access Roku support and other services.  Thank...
by RokuTannerD
Tue Sep 17, 2019 5:26 pm
Forum: Roku Streaming Player General Discussion
Topic: Coming Soon: Roku Community
Replies: 3
Views: 203

Coming Soon: Roku Community

Thank you to those that have updated your Roku Forums account email address information. For those that have yet to do so, we'd like to share a final reminder.       In the coming week, we are transitioning our Roku Forums to the new Roku Community. The Community will feature an updated visual desi...
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