Your Digital Media Has Never Looked So Good

Search found 426 matches

  • 1
  • 2
  • 3
  • 4
  • 5
  • 29
by RokuTannerD
Mon Jun 24, 2019 10:06 am
Forum: Roku Streaming Player General Discussion
Topic: Roku Ultra flashing black screen.
Replies: 75
Views: 60447

Re: Roku Ultra flashing black screen.

@davenelson  Thanks for letting us know what you're running into. Are you also seeing black flashes on your TV? Does this occur on any screen or only in specific channels? Does it happen when you play content, or anytime you are using the device?  Please feel free to send me a private message with y...
by RokuTannerD
Mon Jun 24, 2019 10:01 am
Forum: Roku Streaming Player General Discussion
Topic: Roku TVs in reboot loop..
Replies: 6
Views: 100

Re: Roku TVs in reboot loop..

@crazybits  Thanks for the note here. A few other questions here:  - When did this first start occurring?  - What is the specific make/model of the new router that Comcast installed in your house?  - Can you describe the behavior in any additional detail? Does the TV boot up normally, then after a p...
by RokuTannerD
Mon Jun 24, 2019 9:36 am
Forum: Roku Streaming Player General Discussion
Topic: Audio sync issue with Netflix
Replies: 1
Views: 31

Re: Audio sync issue with Netflix

Thanks for reaching out to let us know what you're seeing. A few questions here to help better understand what you're experiencing:  1. When you are watching Netflix, do you have any audio mode enabled? To check this, start playing any title in Netflix. Press the * key during playback, and on the le...
by RokuTannerD
Thu Jun 20, 2019 5:47 pm
Forum: Roku Streaming Player General Discussion
Topic: TCL 55R615 Audio Delay
Replies: 18
Views: 1579

Re: TCL 55R615 Audio Delay

@Markjd11 Definitely not a robot—just trying to gather useful details to pass along to my team so they can work on reproducing the issue you're reporting, and work toward a resolution. I understand that you mentioned all channels, however, it's more helpful if you can cite a few direct chan...
by RokuTannerD
Thu Jun 20, 2019 1:33 pm
Forum: Roku Streaming Player General Discussion
Topic: Missing Alexa Skill Commands - Can I configure custom commands for Harmony hub/echo?
Replies: 1
Views: 86

Re: Missing Alexa Skill Commands - Can I configure custom commands for Harmony hub/echo?

Thanks for sharing the question here. We don't currently support that type of voice command/function in the Roku skill for Amazon Alexa, however, that is great feedback to share with our team! You can check out the current commands that we support for the Roku skill for Amazon Alexa here:  https://s...
by RokuTannerD
Thu Jun 20, 2019 1:07 pm
Forum: Roku Streaming Player General Discussion
Topic: Roku won’t connect to iPhone XR hotspot
Replies: 56
Views: 23755

Re: Roku won’t connect to iPhone XR hotspot

Thanks for letting us know about the issue you're running into. We're still investigating some reports of issues connecting to iOS mobile hotspots.  Please feel free to send me a private message with the Roku device's serial number from Settings>System>About, the Roku account email that the device i...
by RokuTannerD
Thu Jun 20, 2019 1:04 pm
Forum: Roku Streaming Player General Discussion
Topic: My Feed
Replies: 1
Views: 74

Re: My Feed

Thanks for letting us know what you're running into. Could you please provide a few specific examples of the show, including season/episode or movie, so we can help take a closer look? What do you click on when you see the error message stating the content is not available? Which channel/service are...
by RokuTannerD
Wed Jun 19, 2019 5:37 pm
Forum: Roku Streaming Player General Discussion
Topic: TCL 65S405 keeps turning on soundbar automatically...after TV is shut off!
Replies: 1
Views: 95

Re: TCL 65S405 keeps turning on soundbar automatically...after TV is shut off!

Thanks for sharing the observations here. Have you contacted the TV manufacturer yet to report the issue you're experiencing, and request additional support? Does this issue still occur if you disable HDMI CEC for all available options in Settings>System>Control other devices?   Please feel free to ...
by RokuTannerD
Wed Jun 19, 2019 5:30 pm
Forum: Roku Streaming Player General Discussion
Topic: Audio Leveling setting not persistent?
Replies: 5
Views: 165

Re: Audio Leveling setting not persistent?

@hpbs  Thanks for the extra info. A few more questions here:  - What model of Roku device do you own? (Settings>System>About) - When did you first observe this behavior occurring?  - What make/model of TV is your Roku device connected to?  Please feel free to send me a PM with the Roku account email...
by RokuTannerD
Wed Jun 19, 2019 10:13 am
Forum: Roku Streaming Player General Discussion
Topic: Roku 2 now shows a green box in upper right corner of screen
Replies: 2
Views: 92

Re: Roku 2 now shows a green box in upper right corner of screen

Thanks for reaching out here. Could you please post an image/screenshot of the box so we can take a closer look at what you are seeing? 
by RokuTannerD
Wed Jun 19, 2019 9:47 am
Forum: Roku Streaming Player General Discussion
Topic: Will Amazon Prime Video purchases play on a Roku?
Replies: 7
Views: 160

Re: Will Amazon Prime Video purchases play on a Roku?

Here are some helpful links to get started with Prime Video on Roku.

Amazon Prime Video channel on Roku: 

https://channelstore.roku.com/details/13/prime-video

Amazon - Watch Prime Video on Your Roku: 

https://www.primevideo.com/help/ref=atv_hp_nd_nav?nodeId=GHR7LTCBR4BUKSWJ
by RokuTannerD
Tue Jun 18, 2019 4:41 pm
Forum: Roku Streaming Player General Discussion
Topic: Audio Leveling setting not persistent?
Replies: 5
Views: 165

Re: Audio Leveling setting not persistent?

Thanks for letting us know what you're seeing here. A few questions to help better understand what you're seeing: - Is your Roku Ultra using an audio/video receiver or soundbar of any sort?  - Do you observe this issue occurring while watching content in any other channel besides Netflix?  - When di...
by RokuTannerD
Tue Jun 18, 2019 1:32 pm
Forum: Roku Streaming Player General Discussion
Topic: is there a way to change the naive buttons
Replies: 5
Views: 166

Re: is there a way to change the naive buttons

Thanks for the feedback here. While you can't reprogram Roku remote buttons, you can use the free Roku Mobile app to launch channels on your device.  Once you install the app and connect to your device, you can use the 'Channels' tab to view the Channel Store and search for channels, add them to you...
by RokuTannerD
Tue Jun 18, 2019 1:02 pm
Forum: Roku Streaming Player General Discussion
Topic: Best Movie Trailers channel on Roku?
Replies: 4
Views: 136

Re: Best Movie Trailers channel on Roku?

FandangoNOW is still available on Roku. I'm not sure if the content differs from the past, but you can check it out and add the channel here: https://channelstore.roku.com/details/144475/fandangonow
by RokuTannerD
Tue Jun 18, 2019 9:55 am
Forum: Roku Streaming Player General Discussion
Topic: Controller problems
Replies: 4
Views: 120

Re: Controller problems

Thanks for the note here. It's possible that your remote isn't configured to use the correct IR code for your specific model of Vizio TV. Many manufacturers use a variety of IR remote codes, which can sometimes cause a little confusion for universal style remote controls. I'd recommend going through...
  • 1
  • 2
  • 3
  • 4
  • 5
  • 29