Your Digital Media Has Never Looked So Good

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by usaprotour
Thu Sep 12, 2019 11:38 am
Forum: Roku Developer Program
Topic: Transaction Reporting Freeze
Replies: 11
Views: 184

Re: Transaction Reporting Freeze

StevenEsq2 wrote:
It appears we are now getting our data again.   Anyone else?

Yes - now seeing subscriber transaction purchase payments collected going back to Fri Sept 6
by usaprotour
Tue Sep 10, 2019 2:40 pm
Forum: Roku Developer Program
Topic: Transaction Reporting Freeze
Replies: 11
Views: 184

Re: Transaction Reporting Freeze

Just received a reply from partner support (Tuesday Sept 10 - 2:35 pm PST)

They are aware of the issue with transaction reporting
The issue has been identified
Support team is working out a fix to recover missing information

 
by usaprotour
Tue Sep 10, 2019 2:32 pm
Forum: Roku Developer Program
Topic: Transaction Reporting Freeze
Replies: 11
Views: 184

Re: Transaction Reporting Freeze

cocotower    I believe the Topic Author made test purchases when the issue first became apparent.  The original post includes "we are having sales because we have made test purchases with live accounts"
by usaprotour
Tue Sep 10, 2019 10:00 am
Forum: Roku Developer Program
Topic: Transaction Reporting Freeze
Replies: 11
Views: 184

Re: Transaction Reporting Freeze

Thanks - If I hear anything, will let you know
by usaprotour
Tue Sep 10, 2019 9:20 am
Forum: Roku Developer Program
Topic: Transaction Reporting Freeze
Replies: 11
Views: 184

Re: Transaction Reporting Freeze

I sent an email into partnersuccess yesterday Monday - No reply yet

Still no transaction sales numbers for me since last Thursday Sept 5th

Anybody else receive any Roku update regarding the issue?
by usaprotour
Mon Sep 09, 2019 1:57 pm
Forum: Roku Developer Program
Topic: Transaction Reporting Freeze
Replies: 11
Views: 184

Re: Transaction Reporting Freeze

StevenEsq2 Thank you for posting "Is anyone else having issues with the transaction reporting?" Yes - Me No Roku Pay Transactions (subscribers to my Roku channel pay $1.99 per month) have been reported for my channel or posted since last Thursday September 5 (missing subscriber transactio...
by usaprotour
Sun Jun 30, 2019 2:43 pm
Forum: Roku Developer Program
Topic: SALES ACTIVITY link on the Developer dashboard
Replies: 16
Views: 3703

Re: SALES ACTIVITY link on the Developer dashboard

so now I'm at the point where I will record my subscriber payment transactions every day on a board -
using Sales and transaction activity
Select a Channel
Roku Pay Transactions
Filters
Time Period
In the past 7 days
Run
Then count each transaction for the date
Then slide the bar over to $ amount
by usaprotour
Sat Jun 29, 2019 1:26 pm
Forum: Roku Direct Publisher
Topic: monthly payment from Roku decreases from the previous month with rising Cumulative Installs
Replies: 5
Views: 455

Re: monthly payment from Roku decreases from the previous month with rising Cumulative Installs

Thanks for the detailed reply - Yes, in my Developer dashboard, I have access to Transaction Reporting, and Sales and transaction activity.  The reporting fields include date of transaction, transaction type (purchase, cancellation) and other data, such as zip code location of Roku TV involved in pu...
by usaprotour
Fri Jun 28, 2019 10:16 pm
Forum: Roku Direct Publisher
Topic: monthly payment from Roku decreases from the previous month with rising Cumulative Installs
Replies: 5
Views: 455

Re: monthly payment from Roku decreases from the previous month with rising Cumulative Installs

37mediagroup    Thank you for the reply.  Referring to the $1.99 monthly subscriber fee, which my audience pays, and is currently the source of my monthly earnings with Roku (not enrolled in ad revenue program). My audience installs the app for free, then become active paying subscribers after 7 da...
by usaprotour
Fri Jun 28, 2019 4:23 pm
Forum: Roku Direct Publisher
Topic: monthly payment from Roku decreases from the previous month with rising Cumulative Installs
Replies: 5
Views: 455

monthly payment from Roku decreases from the previous month with rising Cumulative Installs

How does my monthly payment from Roku decrease (go down) from the previous month, when my Cumulative Installs are rising ?
by usaprotour
Wed Jun 12, 2019 11:47 am
Forum: Roku Direct Publisher
Topic: Reporting stats not updating
Replies: 4
Views: 346

Re: Reporting stats not updating

Thanks
by usaprotour
Tue Jun 11, 2019 10:30 pm
Forum: Roku Direct Publisher
Topic: Reporting stats not updating
Replies: 4
Views: 346

Re: Reporting stats not updating

Thanks for the reply.  As far as changing the reporting filter, how is that done ?

Will that allow access to updated app install reporting data ?

I appreciate your reply
by usaprotour
Tue Jun 11, 2019 12:03 pm
Forum: Roku Direct Publisher
Topic: Reporting stats not updating
Replies: 4
Views: 346

Reporting stats not updating

TV app Reporting stats for New Installs, Uninstalls, and Cumulative have not updated for several days
by usaprotour
Mon Jun 10, 2019 10:13 pm
Forum: Roku Direct Publisher
Topic: My stats stopped working and can't access categories
Replies: 2
Views: 356

Re: My stats stopped working and can't access categories

orangemountain - Have your channel stats started updating again ? 

My stats for New Installs, Uninstalls, and Cumulative have not updated for several days
by usaprotour
Mon Jun 10, 2019 5:54 pm
Forum: Roku Direct Publisher
Topic: Accounting Page and Payment Information
Replies: 1
Views: 409

Re: Accounting Page and Payment Information

Hello Andres - if you are still looking for feedback regarding your questions from last month, here are a couple of observations For new subscribers and unsubscribing (cancellations), on the Developer dashboard there is a link under My Developer Info the link Transaction Reporting Clicking on Transa...
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