Your Digital Media Has Never Looked So Good

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by RokuDanny-R
Fri Sep 20, 2019 10:28 am
Forum: Roku Streaming Player General Discussion
Topic: Roku Channel will not launch
Replies: 5
Views: 436

Re: Roku Channel will not launch

HI, Thanks for letting us know about the issue that you are experiencing. Is Roku Channel the only channel that you observe this issue with? It's possible there may be an issue within the channel itself that the service provider will need to investigate.  Try removing the Roku channel from the Roku ...
by RokuDanny-R
Fri Sep 20, 2019 9:56 am
Forum: Roku Streaming Player General Discussion
Topic: Roku express judder Netflix & prime
Replies: 1
Views: 305

Re: Roku express judder Netflix & prime

Hi, Thanks for letting us know about the the issue that you are experiencing. Can you please send me a PM with your Roku account email address and the serial number of your Roku from Settings>System>About and more details about the channel/content you are watching when the issue occurs. I'll follow ...
by RokuDanny-R
Thu Sep 19, 2019 11:47 am
Forum: Roku Streaming Player General Discussion
Topic: Charged during trial for nfl game pass
Replies: 1
Views: 315

Re: Charged during trial for nfl game pass

Hi, Thanks for letting us know about the issue that you are experiencing. Feel free to send me a private message with your Roku account email address and the serial number of your Roku TV found in Settings>System>About. I'll have a member of our Support team to further assist you. Thanks, Danny
by RokuDanny-R
Wed Sep 18, 2019 10:48 am
Forum: Roku Streaming Player General Discussion
Topic: Roku Express won't stay connected
Replies: 1
Views: 160

Re: Roku Express won't stay connected

Hi, Thanks for letting me know about the issue that you are experiencing. I'll help take a close look to see what we can recommend. Feel free to send me a PM with your Roku account email address and the serial number of your device from Settings>System>About. I'll follow up directly to assist you mo...
by RokuDanny-R
Tue Sep 17, 2019 10:28 am
Forum: Roku Streaming Player General Discussion
Topic: Roku Premiere hitting 232 degrees (pic)
Replies: 14
Views: 453

Re: Roku Premiere hitting 232 degrees (pic)

@rh55balcolm

Thanks letting us know about the issue that you are experiencing. 

Feel free to send me a PM with your Roku account email address and device serial number and I can get you in touch with our support team for more assistance from there. 

Thanks,
Danny
by RokuDanny-R
Tue Sep 17, 2019 10:01 am
Forum: Roku Streaming Player General Discussion
Topic: PS Vue Default Profile
Replies: 2
Views: 183

Re: Default Profile

Hi, Thanks for letting us know about the issue that you are experiencing. For more information about that channel's features and functionality, you'll want to contact PSVue support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves.  Yo...
by RokuDanny-R
Mon Sep 16, 2019 3:35 pm
Forum: Roku Streaming Player General Discussion
Topic: Roku Premiere hitting 232 degrees (pic)
Replies: 14
Views: 453

Re: Roku Premiere hitting 232 degrees (pic)

Hi, Thanks for letting us know about the issue that you are experiencing. It's fairly normal for your device to get warm during use, but if you are seeing a message on screen mentioning overheating, there are a few things you can do to help. See more here: https://support.roku.com/article/226794787-...
by RokuDanny-R
Mon Sep 16, 2019 10:24 am
Forum: Roku Streaming Player General Discussion
Topic: Replacement remote for 3500X streaming stick
Replies: 44
Views: 4177

Re: Replacement remote for 3500X streaming stick

@estrode154 Thanks letting us know about the issue that you are experiencing.  We don't currently offer a replacement remote for the model 3500 Roku Streaming Stick. Feel free to send me a PM with your Roku account email address and I can get you in touch with our support team for more assistance fr...
by RokuDanny-R
Fri Sep 13, 2019 4:50 pm
Forum: Roku Streaming Player General Discussion
Topic: Channels crashing several times a day
Replies: 9
Views: 363

Re: Channels crashing several times a day

Hi,

We apologize for the delay. Please keep any eye on your inbox, someone from our support team will be reaching out to you today.

Thanks,
Danny
by RokuDanny-R
Thu Sep 12, 2019 2:52 pm
Forum: Roku Streaming Player General Discussion
Topic: Channels crashing several times a day
Replies: 9
Views: 363

Re: Channels crashing several times a day

Hi, Thanks for letting us know about the issue that you are experiencing. Please send me a private message with more information including your Roku account email address, the serial number of your Roku device from Settings>System>About.  I'll follow up with you directly to gather more information a...
by RokuDanny-R
Thu Sep 12, 2019 10:12 am
Forum: Roku Streaming Player General Discussion
Topic: Roku 3 won't add channels
Replies: 18
Views: 20638

Re: Roku 3 won't add channels

Hi @Duane420 @Ben Hames Thanks for letting us know. We're continuing to look into these reports.  Please send me a private message with more information including your Roku account email address, the serial number of your Roku device from Settings>System>About, and more information about the specifi...
by RokuDanny-R
Thu Sep 12, 2019 9:37 am
Forum: Roku Streaming Player General Discussion
Topic: Amazon Prime Video - Greece
Replies: 6
Views: 292

Re: Amazon Prime Video - Greece

Hi, Thanks for letting us know about the issue that you are experiencing. As @atc98092 mentioned, channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on eac...
by RokuDanny-R
Thu Sep 12, 2019 9:31 am
Forum: Roku Streaming Player General Discussion
Topic: Pandora won't save account login credentials
Replies: 27
Views: 1276

Re: Pandora won't save account login credentials

@jimh009 Thanks for letting us know about the issue that you are experiencing. Since Pandora is the only channel that you observe this issue with, it's possible there may be an issue within the channel itself that the service provider will need to investigate.  My recommendation would be to contact ...
by RokuDanny-R
Wed Sep 11, 2019 9:31 am
Forum: Roku Streaming Player General Discussion
Topic: Pandora won't save account login credentials
Replies: 27
Views: 1276

Re: Pandora won't save account login credentials

Hi, Is Pandora the only channel that you observe this issue with? It's possible there may be an issue within the channel itself that the service provider will need to investigate.  As @scottypie1234 mentioned, for more information about that channel's features and functionality, you'll want to conta...
by RokuDanny-R
Tue Sep 10, 2019 9:45 am
Forum: Roku Streaming Player General Discussion
Topic: Battery Life on Remote
Replies: 33
Views: 8257

Re: Battery Life on Remote

@tlbj6142 Thanks for letting us know about the issue that you are experiencing. Please feel free to send me a PM with your Roku account email address and your Roku device's (that you're having the issue with) serial number from Settings>System>About. I'll have our support team r...
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