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by RokuShawnS
Mon Dec 17, 2018 2:45 pm
Forum: Roku Streaming Player General Discussion
Topic: Support for Roku Express
Replies: 4
Views: 164

Re: Support for Roku Express

I poked CS with the email address you used here on the forums, but they don't see anything in the queue.  Did you use a different email?

Alternately, let us know what your issue is here on the forums and the community may be able to help.
by RokuShawnS
Sat Dec 15, 2018 8:26 pm
Forum: Roku Streaming Player General Discussion
Topic: Amazon Prime not working
Replies: 20
Views: 73632

Re: Amazon Prime not working

I have a roku device bought in USA and my amazon prime videos app was set up with amazon.com. Now when I connect the same roku device in India, I cannot connect my prime videos from India (amazon.in). It always go to amazon USA videos by default. Is there a way to connect amazon india to roku now? ...
by RokuShawnS
Fri Dec 14, 2018 10:43 am
Forum: Roku Streaming Player General Discussion
Topic: [Official] OS 9 Release Notes
Replies: 250
Views: 27176

Re: [Official] OS 9 Release Notes

SARCtech wrote:
Is there a way to request the update for my roku devices?  I help out friends and family members with their roku devices and some of them already have version 9 but both of my Roku devices are stuck on 8.1.

You can perform a manual update.  Settings > System > System Update
by RokuShawnS
Thu Dec 13, 2018 1:36 pm
Forum: Roku Streaming Player General Discussion
Topic: [Official] OS 9 Release Notes
Replies: 250
Views: 27176

Re: [Official] OS 9 Release Notes

Thanks.

Anyone else seeing this issue, I'll definitely need the build version of 9.0 and serial number if you don't see the Advanced Sound Options while streaming a title after pressing *.
by RokuShawnS
Thu Dec 13, 2018 12:41 pm
Forum: Roku Streaming Player General Discussion
Topic: Roku Premiere+ - No Sound until restart
Replies: 64
Views: 6194

Re: Roku Premiere+ - No Sound until restart

We believe the update may resolve the audio issue encountered by certain Sling customers. Please update your player to OS 9.0 and let us know if you continue to experience issues.

To perform a manual update, go to Settings > System > System Update.
by RokuShawnS
Thu Dec 13, 2018 11:55 am
Forum: Roku Streaming Player General Discussion
Topic: [Official] OS 9 Release Notes
Replies: 250
Views: 27176

Re: [Official] OS 9 Release Notes

I'll check with the team.

*Edit* While I'm doing that, go ahead and post/re-post serial numbers and your firmware version and build for easier reference.  Thanks.
by RokuShawnS
Thu Dec 13, 2018 11:48 am
Forum: Roku Streaming Player General Discussion
Topic: [Official] OS 9 Release Notes
Replies: 250
Views: 27176

Re: [Official] OS 9 Release Notes

And it's across all channels?
by RokuShawnS
Thu Dec 13, 2018 11:37 am
Forum: Roku Streaming Player General Discussion
Topic: [Official] OS 9 Release Notes
Replies: 250
Views: 27176

Re: [Official] OS 9 Release Notes

And you're doing this during playback but still not seeing it?  If I remember correctly, it should come up on a sidebar.
by RokuShawnS
Thu Dec 13, 2018 10:58 am
Forum: Roku Streaming Player General Discussion
Topic: [Official] OS 9 Release Notes
Replies: 250
Views: 27176

Re: [Official] OS 9 Release Notes

hey  RokuShawnS  can you find out why they removed the volume features from the 4640? this is annoying. I used the night listening often enough that not having it is really making me angry. if this is how Roku is going to treat their old model premium products I'm just not sure I can recommend ...
by RokuShawnS
Wed Dec 12, 2018 1:54 pm
Forum: Roku Streaming Player General Discussion
Topic: Roku TCL TV wifi disappeared
Replies: 17
Views: 767

Re: Roku TCL TV wifi disappeared

Hello. I have exactly the same problem. Internet connection is disconnected randomly.  It helps only to a new connection to WIFI with a subsequent reboot. Please help! Issue report tracker ID 95-498-020 TCL model 40S305 Software version 8.2.0 build 4167-08 Device ID: 91471G946895 Serial number: 2N0...
by RokuShawnS
Mon Dec 10, 2018 11:09 am
Forum: Roku Streaming Player General Discussion
Topic: OS 9.0 and 5GHz WiFi
Replies: 8
Views: 332

Re: OS 9.0 and 5GHz WiFi

How far away is the AP from the Roku?
by RokuShawnS
Thu Dec 06, 2018 6:51 pm
Forum: Roku Streaming Player General Discussion
Topic: HD2000 No audio after 2.0.94 firmware update.
Replies: 11
Views: 175

Re: HD2000 No audio after 2.0.94 firmware update.

Unless it's THIS model, it's Brightsign from what I can tell.  This model is about 10-years old too, so it would be in the right time-frame. Less then 8 years. Tell-tale is the purple tab. Bad math on my part (it's been a long day :mrgreen: ) but this would seal what his model is.  Thanks for the c...
by RokuShawnS
Thu Dec 06, 2018 6:27 pm
Forum: Roku Streaming Player General Discussion
Topic: HD2000 No audio after 2.0.94 firmware update.
Replies: 11
Views: 175

Re: HD2000 No audio after 2.0.94 firmware update.

Unless it's THIS model, it's Brightsign from what I can tell.  This model is about 10-years old too, so it would be in the right time-frame. I can't remember what firmware version the Roku HD 2000c is supposed to be on, off-hand, but I can look it up if the OP confirms if the above Amazon link is wh...
by RokuShawnS
Wed Dec 05, 2018 9:22 pm
Forum: Roku Streaming Player General Discussion
Topic: Roku TCL TV wifi disappeared
Replies: 17
Views: 767

Re: Roku TCL TV wifi disappeared

Hey this is the exact issue I've been experiencing for about 3 weeks now - after over a year, our roku tv has just started disconnecting randomly. It's pretty regular, every few days anyway, and hard re booting the tv is the only solution. Interested in what the cause or solution might be! Gsagel, ...
by RokuShawnS
Fri Nov 30, 2018 9:20 pm
Forum: Roku Streaming Player General Discussion
Topic: [Official] 2018 Fall Launch - Roku Ultra + JBL Headphones Feedback
Replies: 66
Views: 14292

Re: [Official] 2018 Fall Launch - Roku Ultra + JBL Headphones Feedback

Frustrated Man wrote:
NBA app doesn’t work on my Roku Ultra but works fine on my Roku 2 and Roku Premeire.  All other apps work fine except the Roku Ultra NBA app.

Delete, reboot, re-add.