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by RokuShawnS
Thu Dec 14, 2017 12:14 pm
Forum: Roku Streaming Player General Discussion
Topic: New remote won't pair to Roku 3600X stick
Replies: 18
Views: 342

Re: New remote won't pair to Roku 3600X stick

Please post the following information:

  • Serial number (Settings > System > About
  • Current firmware version and build number
  • Remote's SKU (underneath the batteries)

We tested in-house, and the remote worked without issue on 3600 models.
by RokuShawnS
Thu Dec 14, 2017 11:55 am
Forum: Roku Streaming Player General Discussion
Topic: V 8.0.1 build 4042-46
Replies: 7
Views: 273

Re: V 8.0.1 build 4042-46

Forum Rules Flaming/Trolling/Spamming: ⋅  Roku will not tolerate flaming (ie, posting hostile remarks against other forum members) or trolling (ie, deliberately posting topics or responses designed to incite other forum users into an argument). ⋅ Posts categorized as flaming or ...
by RokuShawnS
Thu Dec 14, 2017 1:21 am
Forum: Roku Streaming Player General Discussion
Topic: V 8.0.1 4042-29 problems
Replies: 3
Views: 164

Re: V 8.0.1 4042-29 problems

Does this happen on any other channel?  Or is it just this particular one?
by RokuShawnS
Thu Dec 14, 2017 1:19 am
Forum: Roku Streaming Player General Discussion
Topic: Old TV shows now in 4:3 - RUINS TV screen
Replies: 7
Views: 226

Re: Old TV shows now in 4:3 - RUINS TV screen

Image
Let's stop the off topic and get back to helping the OP, guys.
by RokuShawnS
Thu Dec 14, 2017 1:17 am
Forum: Roku Streaming Player General Discussion
Topic: New remote won't pair to Roku 3600X stick
Replies: 18
Views: 342

Re: New remote won't pair to Roku 3600X stick

Oh, and because I'll probably be asked, can you provide a link to the exact remote you ordered? :)

Thanks!
by RokuShawnS
Thu Dec 14, 2017 1:01 am
Forum: Roku Streaming Player General Discussion
Topic: New remote won't pair to Roku 3600X stick
Replies: 18
Views: 342

Re: New remote won't pair to Roku 3600X stick

I'm checking with support.  Hopefully I'll have something to pass on for you guys tomorrow.
by RokuShawnS
Tue Dec 12, 2017 10:10 pm
Forum: Roku Streaming Player General Discussion
Topic: Underwater Image
Replies: 1
Views: 97

Re: Underwater Image

We need more details

Also, can you upload some images to dropbox or record a video of what you are seeing?

Thanks.
by RokuShawnS
Tue Dec 12, 2017 7:29 pm
Forum: Roku Streaming Player General Discussion
Topic: Roku remote Spectrum app
Replies: 3
Views: 110

Re: Roku remote Spectrum app

As above, but I think the Spectrum app does respect your favorites list.  When you go to the Guide, you can left arrow and select favorites from there.
by RokuShawnS
Tue Dec 12, 2017 7:27 pm
Forum: Roku Streaming Player General Discussion
Topic: HDR Issue in Amazon Video App on TCL 55P605
Replies: 34
Views: 892

Re: HDR Issue in Amazon Video App on TCL 55P605

RokuShawnS, Is there any chance that some of this could be caused by the Amazon / Samsung announcement that HDR10+ streaming will be available on Amazon Prime for select hardware starting tomorrow? In their effort to re-master content to support HDR10+ streaming, are we seeing a bad side effect whi...
by RokuShawnS
Tue Dec 12, 2017 7:24 pm
Forum: Roku Streaming Player General Discussion
Topic: roku tv owners, post your model if you didn't get the 8.0 update yet.
Replies: 14
Views: 445

Re: roku tv owners, post your model if you didn't get the 8.0 update yet.

Forum Rules Flaming/Trolling/Spamming: ⋅  Roku will not tolerate flaming (ie, posting hostile remarks against other forum members) or trolling (ie, deliberately posting topics or responses designed to incite other forum users into an argument). ⋅ Roku will not tolerate any inapp...
by RokuShawnS
Tue Dec 12, 2017 10:29 am
Forum: Roku Streaming Player General Discussion
Topic: HDR Issue in Amazon Video App on TCL 55P605
Replies: 34
Views: 892

Re: HDR Issue in Amazon Video App on TCL 55P605

Requested: specific titles you are seeing this issue on.

Thanks!
by RokuShawnS
Mon Dec 11, 2017 7:51 pm
Forum: Roku Streaming Player General Discussion
Topic: Snowy / Green corruption
Replies: 6
Views: 186

Re: Snowy / Green corruption

Yes, we're aware.  I don't have an ETA on the fix though.
by RokuShawnS
Mon Dec 11, 2017 7:47 pm
Forum: Roku Streaming Player General Discussion
Topic: HDR Issue in Amazon Video App on TCL 55P605
Replies: 34
Views: 892

Re: HDR Issue in Amazon Video App on TCL 55P605

Thanks guys and gals.  Anyone else experiencing the issue please post the above information.
by RokuShawnS
Mon Dec 11, 2017 7:38 pm
Forum: Roku Streaming Player General Discussion
Topic: Chirping/popping noise - when will we see a fix?
Replies: 35
Views: 8868

Re: Chirping/popping noise - when will we see a fix?

The issue was fixed in a previous build (you're replying to an older thread).

If you are still having an issue, please post your details in a new thread:

  • Serial Number / DeviceID
  • Model Number
  • Make/Model of AVR (if applicable)