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by RokuShawnS
Thu Oct 18, 2018 9:04 pm
Forum: Roku Streaming Player General Discussion
Topic: Screensaver and Theme problems
Replies: 12
Views: 54

Re: Screensaver and Theme problems

I've been watching Prime lately, and it always goes to a blank screen when paused.  I don't ever remember it doing anything differently.
by RokuShawnS
Thu Oct 18, 2018 4:30 pm
Forum: Roku Streaming Player General Discussion
Topic: Screensaver and Theme problems
Replies: 12
Views: 54

Re: Screensaver and Theme problems

Some channels have their own screensavers, which takes priority over your default screensaver.
by RokuShawnS
Wed Oct 17, 2018 8:18 pm
Forum: Roku Streaming Player General Discussion
Topic: Roku reboots randomly with Hulu Live TV
Replies: 18
Views: 2282

Re: Roku reboots randomly with Hulu Live TV

bstewart5050 wrote:
And it does not happen during bing watching content... only during Live streaming. And it works on all my other devices except Roku, as previously posted.

I'll check with CS/Social/Engineering tomorrow morning, and get back to you.
by RokuShawnS
Wed Oct 17, 2018 8:17 pm
Forum: Roku Streaming Player General Discussion
Topic: Which current models support IR remote?
Replies: 5
Views: 81

Re: Which current models support IR remote?

The IR remotes should work with the 2018 models.  Only the stick versions as noted previously will not work with IR, due to their nature.
by RokuShawnS
Wed Oct 17, 2018 6:32 pm
Forum: Roku Streaming Player General Discussion
Topic: Roku reboots randomly with Hulu Live TV
Replies: 18
Views: 2282

Re: Roku reboots randomly with Hulu Live TV

You guys experiencing this issue need to post your Roku Model Numbers and current firmware version and build number.  I've been binging series' on Hulu recently, and haven't noticed any hiccups.

For diagnostics sake, delete the channel, REBOOT THE ROKU (do not skip this step), and re-add the channel.
by RokuShawnS
Wed Oct 17, 2018 12:49 pm
Forum: Roku Streaming Player General Discussion
Topic: Unable to create Roku account
Replies: 4
Views: 65

Re: Unable to create Roku account

It may not have been updated yet.  You can also follow @RokuSupport on Twitter.

I'm receiving word that the situation appears resolved on our end right now.  If it's still not working for you, give it a half-hour to an hour and try it again.
by RokuShawnS
Wed Oct 17, 2018 12:28 pm
Forum: Roku Streaming Player General Discussion
Topic: Unable to create Roku account
Replies: 4
Views: 65

Re: Unable to create Roku account

We are currently experiencing interruptions that may impact activating and linking your Roku® streaming player or Roku TV™ or adding channels to your Roku device. Please try again later. Thanks for your patience. For updates, please check http://support.roku.com
by RokuShawnS
Tue Oct 16, 2018 7:59 pm
Forum: Roku Streaming Player General Discussion
Topic: You tube not connecting
Replies: 2
Views: 86

Re: You tube not connecting

Looks like YouTube may be back again :).  I've tested a few streams and it looks like it's okay now on all platforms.

If you still have issues, give it a bit and try again.
by RokuShawnS
Tue Oct 16, 2018 7:20 pm
Forum: Roku Streaming Player General Discussion
Topic: You tube not connecting
Replies: 12
Views: 266

Re: You tube not connecting

Closing this thread down since it's being looked at instead of the new thread.

Thanks, DBDukes, for linking it.
by RokuShawnS
Tue Oct 16, 2018 7:07 pm
Forum: Roku Streaming Player General Discussion
Topic: You tube not connecting
Replies: 2
Views: 86

Re: You tube not connecting

Youtube is experiencing a world-wide outage at the moment.  It affects all platforms (Roku, pads, PC, etc). I'll be monitoring for a few more hours.  I've been able to stream a few feeds on YouTube since the outage, but they're spotty at best. *EDIT* Since this is unrelated to the previous thread it...
by RokuShawnS
Thu Oct 11, 2018 2:06 pm
Forum: Roku Streaming Player General Discussion
Topic: Roku + HULU Failure
Replies: 15
Views: 453

Re: Roku + HULU Failure

I looked at my wifi..  I don't see anything wrong there.  Netflix, Amazon, CBS all access, you tube. ... all my apps work except the hulu app when it tries to load show #2. I'd sure love help in debugging this.  I am an engineer, so I should be able to do whatever technical process gets us some dat...
by RokuShawnS
Thu Oct 11, 2018 10:48 am
Forum: Roku Streaming Player General Discussion
Topic: [Official] 2018 Fall Launch - Roku Ultra + JBL Headphones Feedback
Replies: 22
Views: 1963

Re: [Official] 2018 Fall Launch - Roku Ultra + JBL Headphones Feedback

The 2018 Roku Ultra now includes a pair of premium JBL headphones. You can ensure you have these headphones by checking the earbuds for the “JBL” logo. The new Roku Ultra will show 4660 printed on the player, packed inside of a box that displays the new 4661 SKU. The 4661 SKU on the box denotes the ...
by RokuShawnS
Tue Oct 09, 2018 5:16 pm
Forum: Roku Streaming Player General Discussion
Topic: Roku 2 XS- Amaz Prime Video watchlist Empty
Replies: 12
Views: 295

Re: Roku 2 XS- Amaz Prime Video watchlist Empty

Trying logging out, rebooting the Roku, and then re-logging.
by RokuShawnS
Sat Oct 06, 2018 10:08 pm
Forum: Roku Streaming Player General Discussion
Topic: New Roku ultra doesn't show logo for PBS
Replies: 1
Views: 99

Re: New Roku ultra doesn't show logo for PBS

I think it's an issue on PBS's end.  I noticed it on a Roku 3 4200x tonight.

Give it another 24-48 hours.
by RokuShawnS
Wed Oct 03, 2018 8:16 pm
Forum: Roku Streaming Player General Discussion
Topic: Amazon Prime not loading libraries
Replies: 3
Views: 111

Re: Amazon Prime not loading libraries

Delete Channel.  Reboot Roku  + Router.  Re-add Channel.

It would also help if you would post your Model # and serial number (Settings > System > About).