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by RokuShawnS
Thu Dec 13, 2018 1:36 pm
Forum: Roku Streaming Player General Discussion
Topic: [Official] OS 9 Release Notes
Replies: 95
Views: 8453

Re: [Official] OS 9 Release Notes

Thanks.

Anyone else seeing this issue, I'll definitely need the build version of 9.0 and serial number if you don't see the Advanced Sound Options while streaming a title after pressing *.
by RokuShawnS
Thu Dec 13, 2018 12:41 pm
Forum: Roku Streaming Player General Discussion
Topic: Roku Premiere+ - No Sound until restart
Replies: 55
Views: 3355

Re: Roku Premiere+ - No Sound until restart

We believe the update may resolve the audio issue encountered by certain Sling customers. Please update your player to OS 9.0 and let us know if you continue to experience issues.

To perform a manual update, go to Settings > System > System Update.
by RokuShawnS
Thu Dec 13, 2018 11:55 am
Forum: Roku Streaming Player General Discussion
Topic: [Official] OS 9 Release Notes
Replies: 95
Views: 8453

Re: [Official] OS 9 Release Notes

I'll check with the team.

*Edit* While I'm doing that, go ahead and post/re-post serial numbers and your firmware version and build for easier reference.  Thanks.
by RokuShawnS
Thu Dec 13, 2018 11:48 am
Forum: Roku Streaming Player General Discussion
Topic: [Official] OS 9 Release Notes
Replies: 95
Views: 8453

Re: [Official] OS 9 Release Notes

And it's across all channels?
by RokuShawnS
Thu Dec 13, 2018 11:37 am
Forum: Roku Streaming Player General Discussion
Topic: [Official] OS 9 Release Notes
Replies: 95
Views: 8453

Re: [Official] OS 9 Release Notes

And you're doing this during playback but still not seeing it?  If I remember correctly, it should come up on a sidebar.
by RokuShawnS
Thu Dec 13, 2018 10:58 am
Forum: Roku Streaming Player General Discussion
Topic: [Official] OS 9 Release Notes
Replies: 95
Views: 8453

Re: [Official] OS 9 Release Notes

hey  RokuShawnS  can you find out why they removed the volume features from the 4640? this is annoying. I used the night listening often enough that not having it is really making me angry. if this is how Roku is going to treat their old model premium products I'm just not sure I can recommend ...
by RokuShawnS
Wed Dec 12, 2018 1:54 pm
Forum: Roku Streaming Player General Discussion
Topic: Roku TCL TV wifi disappeared
Replies: 13
Views: 270

Re: Roku TCL TV wifi disappeared

Hello. I have exactly the same problem. Internet connection is disconnected randomly.  It helps only to a new connection to WIFI with a subsequent reboot. Please help! Issue report tracker ID 95-498-020 TCL model 40S305 Software version 8.2.0 build 4167-08 Device ID: 91471G946895 Serial number: 2N0...
by RokuShawnS
Mon Dec 10, 2018 11:09 am
Forum: Roku Streaming Player General Discussion
Topic: OS 9.0 and 5GHz WiFi
Replies: 8
Views: 182

Re: OS 9.0 and 5GHz WiFi

How far away is the AP from the Roku?
by RokuShawnS
Thu Dec 06, 2018 6:51 pm
Forum: Roku Streaming Player General Discussion
Topic: HD2000 No audio after 2.0.94 firmware update.
Replies: 11
Views: 91

Re: HD2000 No audio after 2.0.94 firmware update.

Unless it's THIS model, it's Brightsign from what I can tell.  This model is about 10-years old too, so it would be in the right time-frame. Less then 8 years. Tell-tale is the purple tab. Bad math on my part (it's been a long day :mrgreen: ) but this would seal what his model is.  Thanks for the c...
by RokuShawnS
Thu Dec 06, 2018 6:27 pm
Forum: Roku Streaming Player General Discussion
Topic: HD2000 No audio after 2.0.94 firmware update.
Replies: 11
Views: 91

Re: HD2000 No audio after 2.0.94 firmware update.

Unless it's THIS model, it's Brightsign from what I can tell.  This model is about 10-years old too, so it would be in the right time-frame. I can't remember what firmware version the Roku HD 2000c is supposed to be on, off-hand, but I can look it up if the OP confirms if the above Amazon link is wh...
by RokuShawnS
Wed Dec 05, 2018 9:22 pm
Forum: Roku Streaming Player General Discussion
Topic: Roku TCL TV wifi disappeared
Replies: 13
Views: 270

Re: Roku TCL TV wifi disappeared

Hey this is the exact issue I've been experiencing for about 3 weeks now - after over a year, our roku tv has just started disconnecting randomly. It's pretty regular, every few days anyway, and hard re booting the tv is the only solution. Interested in what the cause or solution might be! Gsagel, ...
by RokuShawnS
Fri Nov 30, 2018 9:20 pm
Forum: Roku Streaming Player General Discussion
Topic: [Official] 2018 Fall Launch - Roku Ultra + JBL Headphones Feedback
Replies: 52
Views: 7951

Re: [Official] 2018 Fall Launch - Roku Ultra + JBL Headphones Feedback

Frustrated Man wrote:
NBA app doesn’t work on my Roku Ultra but works fine on my Roku 2 and Roku Premeire.  All other apps work fine except the Roku Ultra NBA app.

Delete, reboot, re-add.
by RokuShawnS
Fri Nov 30, 2018 7:37 pm
Forum: Roku Streaming Player General Discussion
Topic: [Official] OS 9 Release Notes
Replies: 95
Views: 8453

Re: [Official] OS 9 Release Notes

You can sign up at https://rokutestingportal.centercode.com.  I don't know if they're currently accepting applications or not, but since we're nearing the complete rollout of 9.0, it shouldn't be too much longer before they start going through the applications again and adding more (we always need m...
by RokuShawnS
Fri Nov 30, 2018 5:19 pm
Forum: Roku Streaming Player General Discussion
Topic: [Official] OS 9 Release Notes
Replies: 95
Views: 8453

Re: [Official] OS 9 Release Notes

I honestly don't know how they do it.  I think it's random.
by RokuShawnS
Thu Nov 29, 2018 6:38 pm
Forum: Roku Streaming Player General Discussion
Topic: Roku Express keeps disconnecting from internet.
Replies: 4
Views: 113

Re: Roku Express keeps disconnecting from internet.

Try moving the router a bit away from from the Roku.  You could be getting interference.

We also need more information about the environment the Roku is in.