Your Digital Media Has Never Looked So Good

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by RokuDanny-R
Tue Sep 10, 2019 9:31 am
Forum: Roku Streaming Player General Discussion
Topic: Sign up
Replies: 1
Views: 346

Re: Sign up

[Moving to General Discussion] Hi, Thanks for letting us know about the issue that you are experiencing. If you have questions regarding creating a Roku account, please feel free to visit out support page here:  https://support.roku.com/article/115015595647-how-do-i-create-a-roku-account- Thanks, Da...
by RokuDanny-R
Mon Sep 09, 2019 1:20 pm
Forum: Roku Streaming Player General Discussion
Topic: Can't enter password in Sling app
Replies: 3
Views: 764

Re: Can't enter password in Sling app

Hi, Thanks for letting us know about the issue that you are experiencing. When logging into the Sling app make sure that you're using your email address linked to that account to sign in.  If that isn't working, it's possible there may be an issue within the channel itself that the service provider ...
by RokuDanny-R
Mon Sep 09, 2019 1:04 pm
Forum: Roku Streaming Player General Discussion
Topic: IFC not loading on Roku Ultra
Replies: 1
Views: 250

Re: IFC not loading on Roku Ultra

Hi, Thanks for letting us know about the issue that you are experiencing. If IFC is the only channel that you are observing the issue with, it's possible there may be an issue within the channel itself that the service provider will need to investigate. Try removing the IFC channel from the Roku hom...
by RokuDanny-R
Mon Sep 09, 2019 12:16 pm
Forum: Roku Streaming Player General Discussion
Topic: Roku Streaming Stick + Battery drain
Replies: 1
Views: 323

Re: Roku Streaming Stick + Battery drain

Hi,

Thanks for letting us know about the issue that you are experiencing.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll have a member of our Support team to further assist you.

Thanks,
Danny
by RokuDanny-R
Mon Sep 09, 2019 12:12 pm
Forum: Roku Streaming Player General Discussion
Topic: Roku overheating
Replies: 3
Views: 505

Re: Roku overheating

Hi, Thanks for letting us know about the issue that you are experiencing. It's fairly normal for your device to get warm during use, but if you are seeing a message on screen mentioning overheating, there are a few things you can do to help. See more here: https://support.roku.com/article/226794787-...
by RokuDanny-R
Mon Sep 09, 2019 9:27 am
Forum: Roku Developer Program
Topic: Roku trickplay bif customisation
Replies: 3
Views: 608

Re: Roku trickplay bif customisation

[Moving post to Roku Developer Program]
by RokuDanny-R
Mon Sep 09, 2019 9:25 am
Forum: Roku Streaming Player General Discussion
Topic: The new FireTV Cube has great specs, will Roku respond?
Replies: 2
Views: 309

Re: The new FireTV Cube has great specs, will Roku respond?

@gloop05

We don't have any information to share right now, but you can always keep up with the latest news and announcements at https://blog.roku.com/

Thanks,
Danny
by RokuDanny-R
Mon Sep 09, 2019 9:16 am
Forum: Roku Streaming Player General Discussion
Topic: What do you use to watch favorite shows free on Roku
Replies: 7
Views: 7822

Re: What do you use to watch favorite shows free on Roku

Hi, For more information on how to add channels to your Roku device, please visit our support page here: https://support.roku.com/article/208756388-how-do-i-add-channels-to-my-roku-streaming-device- Please see Forum Guidelines for posting: https://forums.roku.com/viewtopic.php?f=66&t=38665 If yo...
by RokuDanny-R
Fri Sep 06, 2019 11:59 am
Forum: Roku Streaming Player General Discussion
Topic: Roku 3 won't add channels
Replies: 18
Views: 21279

Re: Roku 3 won't add channels

Hi @Duane420, Thanks for letting us know about the issue that you are experiencing. It looks like the issue that you are experiencing may be related to space issues on your Roku device. Freeing up space on your Roku Express may resolve the issue that you are seeing.  You can do this by: 1) Remove an...
by RokuDanny-R
Fri Sep 06, 2019 11:57 am
Forum: Roku Streaming Player General Discussion
Topic: XM Ap for Roku DVP
Replies: 1
Views: 200

Re: XM Ap for Roku DVP

Hi, Thanks for contacting us regarding the issue that you are experiencing. Is this the only channel that you observe this issue with? It's possible there may be an issue within the channel itself that the service provider will need to investigate. For more information about that channel's features ...
by RokuDanny-R
Tue Sep 03, 2019 12:32 pm
Forum: Roku Streaming Player General Discussion
Topic: Roku TV channels not playing
Replies: 6
Views: 437

Re: Roku TV channels not playing

Hi,

Thanks for the information. Have you tried removing and reinstalling the PBS Kids and Disney Now channels using the steps I outlined in my previous post and seeing if that resolves your issue?

Please keep us posted.

Thanks,
Danny
by RokuDanny-R
Tue Sep 03, 2019 10:24 am
Forum: Roku Streaming Player General Discussion
Topic: Battery Life on Remote
Replies: 33
Views: 22343

Re: Battery Life on Remote

@Burr Thanks for letting us know about the issue that you are experiencing. Please feel free to send me a PM with your Roku account email address and your Roku device's (that you're having the issue with) serial number from Settings>System>About. I'll have our support team reach out to see what othe...
by RokuDanny-R
Tue Sep 03, 2019 10:08 am
Forum: Roku Streaming Player General Discussion
Topic: Roku TV channels not playing
Replies: 6
Views: 437

Re: Roku TV channels not playing

Hi, Thanks for letting us know about the issue that you are experiencing. What channels are you not longer able to connect to? Try removing the channels from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your dev...
by RokuDanny-R
Tue Sep 03, 2019 9:53 am
Forum: Roku Streaming Player General Discussion
Topic: Roku Login Issues
Replies: 3
Views: 417

Re: Roku Login Issues

Hi @Dotmatt,

Thanks for letting me know about the issue that you are experiencing.

I'd be happy to help gather information from you and pass them along to our team to take a closer look.

Please send me a private message with your phone number and your Roku account email address.

Thanks,
Danny
by RokuDanny-R
Tue Sep 03, 2019 9:20 am
Forum: Roku Streaming Player General Discussion
Topic: Replacement remote for 3500X streaming stick
Replies: 44
Views: 5499

Re: Replacement remote for 3500X streaming stick

@skylux8 Thanks letting us know about the issue that you are experiencing.  We don't currently offer a replacement remote for that model of Roku Streaming Stick. You might check out the free Roku mobile app as an alternate option. It has remote control ability built right in. See more here: https://...
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