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by RokuDanny-R
Mon Aug 26, 2019 8:30 am
Forum: Roku Streaming Player General Discussion
Topic: Cable Types
Replies: 9
Views: 5582

Re: Cable Types

Hi,

Please see Forum Guidelines for posting: https://forums.roku.com/viewtopic.php?f=66&t=38665

If you need additional help, please create a new topic for your question.

Closing this old thread out.

Thanks,
Danny
by RokuDanny-R
Thu Aug 15, 2019 9:01 am
Forum: Roku Streaming Player General Discussion
Topic: What remote is compatible with the 3600X Roku Streaming Stick?
Replies: 4
Views: 278

Re: What remote is compatible with the 3600X Roku Streaming Stick?

Hi, The Roku Standard IR Remote will not be compatible with your Roku Streaming Stick 3600x as that device requires an enhanced "point-anywhere" remote.  For more information regarding the different type of remotes, please feel free to visit out support page here:  https://support.roku.com...
by RokuDanny-R
Thu Aug 15, 2019 8:35 am
Forum: Roku Streaming Player General Discussion
Topic: What remote is compatible with the 3600X Roku Streaming Stick?
Replies: 4
Views: 278

Re: What remote is compatible with the 3600X Roku Streaming Stick?

Hi,

Thanks for letting us know about the issue that you are experiencing. 

We recommend using the Roku Voice Remote as a replacement remote for your Roku Streaming Stick.

You can find this item here on our accessories page: https://www.roku.com/products/accessories/streaming-stick

Thanks,
Danny
by RokuDanny-R
Wed Aug 14, 2019 12:38 pm
Forum: Roku Streaming Player General Discussion
Topic: Mistake on a Roku Channel TV Show Listing
Replies: 2
Views: 322

Re: Mistake on a Roku Channel TV Show Listing

@EyesMalloy

It looks like the issue that you were experiencing has been resolved. 

Please feel free to reach back out to us if there's anything else we can assist with.

Thanks,
Danny
by RokuDanny-R
Wed Aug 14, 2019 9:08 am
Forum: Off Topic
Topic: two (pair) 3800 sticks WON'T work w/ DirectV NOW
Replies: 4
Views: 1919

Re: two (pair) 3800 sticks WON'T work w/ DirectV NOW

[Moving to off topic discussion board]
by RokuDanny-R
Wed Aug 14, 2019 8:10 am
Forum: Roku Streaming Player General Discussion
Topic: Feature Request: Pin requirement to delete channels
Replies: 1
Views: 283

Re: Setting for pin required to delete channels?

[Moving post to general discussion] [Topic title updated to reflect feature request] Hi, Thanks for sharing the feedback and request here. Currently at the moment the PIN for your Roku account is used to purchase or add channels from the Roku Channel Store. For more information regarding your PIN, y...
by RokuDanny-R
Tue Aug 13, 2019 11:15 am
Forum: Roku Streaming Player General Discussion
Topic: Roku Express suddenly can't do WiFi
Replies: 1
Views: 218

Re: Roku Express suddenly can't do WiFi

Hi,

Thanks for letting us know about the issue that you are experiencing.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll have a member of our Support team to further assist you.

Thanks,
Danny
by RokuDanny-R
Tue Aug 13, 2019 9:15 am
Forum: Roku Streaming Player General Discussion
Topic: VUDU Channel: Turning off Closed Captioning problem
Replies: 5
Views: 3953

Re: VUDU Channel: Turning off Closed Captioning problem

Some Vudu Closed Caption settings may need to be modified inside your Vudu account online. We'd recommend contacting Vudu support directly for more assistance:  https://www.vudu.com/content/support.html Please see Forum Guidelines for posting: https://forums.roku.com/viewtopic.php?f=66&t=38665 T...
by RokuDanny-R
Fri Aug 09, 2019 9:16 am
Forum: Roku Streaming Player General Discussion
Topic: Roku stick performance issues.
Replies: 14
Views: 8092

Re: Roku stick performance issues.

Hi,

Please see Forum Guidelines for posting: https://forums.roku.com/viewtopic.php?f=66&t=38665

If you need additional help, please create a new topic for your question.

Closing this old thread out.

Thanks,
Danny
by RokuDanny-R
Fri Aug 09, 2019 9:10 am
Forum: Roku Streaming Player General Discussion
Topic: Enhanced Remote is draining batteries
Replies: 6
Views: 621

Re: Enhanced Remote is draining batteries

Hi @shocker3,

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll have a member of our Support team assist you further.

Thanks,
Danny
by RokuDanny-R
Fri Aug 09, 2019 9:00 am
Forum: Roku Streaming Player General Discussion
Topic: 14.30 connection error message
Replies: 2
Views: 295

Re: 14.30 connection error message

Hi, Thanks for letting us know about the issue that you are experiencing. Please keep in mind that Roku does not charge an activation fee or charge for support. For more information regarding fraudulent support please see our support page here:  https://support.roku.com/article/208757068-will-i-be-c...
by RokuDanny-R
Fri Aug 09, 2019 8:36 am
Forum: Roku Streaming Player General Discussion
Topic: No remote on new hisense roku tv
Replies: 2
Views: 327

Re: No remote on new hisense roku tv

[Moving post to general discussion] Hi, Thanks for letting us know about the issue that you are experiencing. Your TV manufacturer can assist with an official replacement remote if you need one. You can reach them here:  https://www.hisense-usa.com/support/models We also offer a replacement Roku TV ...
by RokuDanny-R
Wed Aug 07, 2019 11:04 am
Forum: Roku Streaming Player General Discussion
Topic: Replacement remote for 3500X streaming stick
Replies: 44
Views: 5499

Re: Replacement remote for 3500X streaming stick

@hatchera522 Thanks for letting us know about the issue that you are experiencing. We no longer offer a replacement remote for the Roku Streaming Stick model 3500, however, we'd be happy to see what we can do to help get you back up and running. Please feel free to send me a PM with your Roku a...
by RokuDanny-R
Tue Aug 06, 2019 10:19 am
Forum: Roku Streaming Player General Discussion
Topic: Feature Request: Configure Channel Selection for Guest Mode
Replies: 12
Views: 749

Re: Add channel to Guest Mode

Hi,

To provide clarification, you can add the Spectrum Channel once in Guest Mode but unfortunately you will not be able to do so remotely.

Thanks,
Danny
by RokuDanny-R
Tue Aug 06, 2019 8:55 am
Forum: Roku Streaming Player General Discussion
Topic: Roksbox Cloud Broke
Replies: 1
Views: 207

Re: Roksbox Cloud Broke

Hi, Thanks for letting us know about the issue that you are experiencing. Channels such as this are non-certified and are not supported by Roku as they do not go through the channel certification process, and do not appear in our channel store.   If you need assistance with a private channel, you wi...