Your Digital Media Has Never Looked So Good

Search found 5559 matches

by RokuShawnS
Sun Nov 04, 2018 8:54 pm
Forum: Roku Streaming Player General Discussion
Topic: Free HDMI Cable Site Issue
Replies: 11
Views: 2745

Re: Free HDMI Cable Site Issue

Please post or PM contact information, as well as the serial number/device ID (Settings > System > About). Thanks. *Edit* the DeviceID may be very important in the equation.  If you're having an issue with that as well, please let me know.  Also, remember any O's you see are actually 0's (zeroes).
by RokuShawnS
Thu Nov 01, 2018 9:46 am
Forum: Roku Streaming Player General Discussion
Topic: Sling does not load
Replies: 12
Views: 6947

Re: Sling does not load

Settings > System > About:

  • Serial Number/DeviceID
  • Firmware version and build number
Post that information when you can.

For troubleshooting, please try deleting the channel, rebooting the Roku, and then re-adding the channel.

Thanks.
by RokuShawnS
Wed Oct 31, 2018 1:03 pm
Forum: Roku Streaming Player General Discussion
Topic: Volume buttons change display settings and activate USB port on Sharp TV
Replies: 18
Views: 3899

Re: Volume buttons change display settings and activate USB port on Sharp TV

If you can please post your serial number / DeviceID (Settings > System > About), we can investigate the issue in more detail.
by RokuShawnS
Wed Oct 31, 2018 12:35 pm
Forum: Roku Streaming Player General Discussion
Topic: YouTube Search Result in Foreground Problem
Replies: 2
Views: 438

Re: YouTube Search Result in Foreground Problem

Remove the channel, reboot the Roku, and then re-add the channel.  That should resolve this issue.
by RokuShawnS
Tue Oct 30, 2018 9:35 pm
Forum: Roku Streaming Player General Discussion
Topic: YouTube app acting weird
Replies: 9
Views: 809

Re: YouTube app acting weird

Cool.  If you have any further issues, feel free to PM me directly.  Be certain to list me the following information in the PM: ⋅ Serial Number/DeviceID ⋅ Current Firmware Version and Build number ⋅ Roku Account email address I can forward that information over to CS/En...
by RokuShawnS
Tue Oct 30, 2018 9:06 pm
Forum: Roku Streaming Player General Discussion
Topic: YouTube app acting weird
Replies: 9
Views: 809

Re: YouTube app acting weird

Hit the asterisk button on the remote (*) while hovering over the channel, and select delete channel.  Reboot the Roku after the channel is removed.  Re-add channel through the channel store.
by RokuShawnS
Tue Oct 30, 2018 8:12 pm
Forum: Roku Streaming Player General Discussion
Topic: April refresh of Roku accessory remote models?
Replies: 3
Views: 2154

Re: April refresh of Roku accessory remote models?

Does Mobile Private Listening work without issue?  (Using phone/tablet to listen) If so, you'll need to contact TCL for a new remote.  If not, then please PM me the following information: ⋅ Serial Number/DeviceID ⋅ Current Firmware version and build number ⋅ Roku Accoun...
by RokuShawnS
Tue Oct 30, 2018 8:02 pm
Forum: Roku Streaming Player General Discussion
Topic: Amazon Prime suddenly slow
Replies: 4
Views: 1084

Re: Amazon Prime suddenly slow

Need to know your model number, serial number/device ID, and current firmware version and build number (all available in Settings > System > About). Sometimes in cases like this, rebooting the modem/router can help, as well as uninstalling the channel, rebooting the Roku (don't skip this), and re-ad...
by RokuShawnS
Tue Oct 30, 2018 7:59 pm
Forum: Roku Streaming Player General Discussion
Topic: YouTube app acting weird
Replies: 9
Views: 809

Re: YouTube app acting weird

Please delete the channel, reboot the Roku (do NOT skip this step no matter what), and then re-add the channel.

Report back after testing again.
by RokuShawnS
Tue Oct 30, 2018 1:44 pm
Forum: Roku Streaming Player General Discussion
Topic: [Resolved] Roku down?
Replies: 7
Views: 720

Re: Roku down?

All services should now be restored.  If you're still having issue, please start a new thread.
by RokuShawnS
Tue Oct 30, 2018 10:53 am
Forum: Roku Streaming Player General Discussion
Topic: [Resolved] Roku down?
Replies: 7
Views: 720

Re: Roku down?

We apologize for the inconvenience. We are experiencing a service interruption and hope to have service restored shortly. Please try again later! See the latest updates at http://support.roku.com
by RokuShawnS
Tue Oct 30, 2018 10:18 am
Forum: Roku Streaming Player General Discussion
Topic: Full list of Google Assistant controls for Roku
Replies: 7
Views: 634

Re: Full list of Google Assistant controls for Roku

That FAQ only shows in the US.

The feature is not supported in the UK.
by RokuShawnS
Tue Oct 30, 2018 10:14 am
Forum: Roku Streaming Player General Discussion
Topic: Full list of Google Assistant controls for Roku
Replies: 7
Views: 634

Re: Full list of Google Assistant controls for Roku

Hmm, odd.  It worked yesterday.  I'll ping the social team.
by RokuShawnS
Mon Oct 29, 2018 10:21 am
Forum: Roku Streaming Player General Discussion
Topic: 4620/4630 - Sound Cuts Out
Replies: 1
Views: 869

Re: 4620/4630 - Sound Cuts Out

Topic split out into a new thread.

Check your Private Messages.