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by RokuShawnS
Thu Nov 15, 2018 7:59 pm
Forum: Roku Streaming Player General Discussion
Topic: Issue w/Channel Update
Replies: 1
Views: 272

Re: Issue w/Channel Update

If you have an SD card, try removing it and test what happens.

It would also help if you'd post the exact model number (Settings > System > About)
by RokuShawnS
Thu Nov 15, 2018 6:24 pm
Forum: Roku Streaming Player General Discussion
Topic: Sling TV Credit - BBB Complaint filed
Replies: 28
Views: 2622

Re: Sling TV Credit - BBB Complaint filed

This thread is going nowhere. Captivator, if you generate a case number with CS, I can help you. Just PM me the number and I'll get the ball rolling.

Otherwise, this thread is closed.
by RokuShawnS
Thu Nov 15, 2018 10:19 am
Forum: Roku Streaming Player General Discussion
Topic: Sling TV Credit - BBB Complaint filed
Replies: 28
Views: 2622

Re: Sling TV Credit - BBB Complaint filed

Did you contact Sling/Roku support? That response is telling. Forgetting the fact that video and images can't be transmitted over the phone, most Filipino CS reps don't even know what JavaScript is. I took the time to screen-record the bug. I tried an alternative device/OS/browser. I presented the ...
by RokuShawnS
Wed Nov 14, 2018 9:08 pm
Forum: Roku Streaming Player General Discussion
Topic: Sling TV Credit - BBB Complaint filed
Replies: 28
Views: 2622

Re: Sling TV Credit - BBB Complaint filed

Did you contact Sling/Roku support?
by RokuShawnS
Wed Nov 14, 2018 2:56 pm
Forum: Roku Streaming Player General Discussion
Topic: [Official] Roku OS 8.2
Replies: 69
Views: 17935

Re: [Official] Roku OS 8.2

If you experience issues, it is helpful if you post your serial and model numbers (Settings > System > About). Ok Shaun, but you will appreciate I gave all these details to the ROKU rep on the phone when I called this problem in the first time, but here they are again: TCL model # 55S401, serial # ...
by RokuShawnS
Wed Nov 14, 2018 2:41 pm
Forum: Roku Streaming Player General Discussion
Topic: [Official] Roku OS 8.2
Replies: 69
Views: 17935

Re: [Official] Roku OS 8.2

If you experience issues, it is helpful if you post your serial and model numbers (Settings > System > About).
by RokuShawnS
Wed Nov 14, 2018 12:00 pm
Forum: Roku Streaming Player General Discussion
Topic: 3910: Black screen for video, Audio OK, GUI OK
Replies: 11
Views: 1559

Re: 3910: Black screen for video, Audio OK, GUI OK

If anyone is experiencing this issue, please reply with your Roku's model number, the specific make/model of TV you're using with your device, and the version/build of software installed on your device. We'll follow up directly to assist you further. 
by RokuShawnS
Wed Nov 14, 2018 11:58 am
Forum: Roku Streaming Player General Discussion
Topic: [Official] OS 9 Release Notes
Replies: 252
Views: 40667

Re: [Official] OS 9 Release Notes

Stumpy, can you please send me your serial number?  (Settings > System > About)
by RokuShawnS
Tue Nov 13, 2018 2:20 pm
Forum: Roku Streaming Player General Discussion
Topic: Hisense Roku TV Ethernet Connection Issue
Replies: 1
Views: 1074

Re: Hisense Roku TV Ethernet Connection Issue

Does this happen on other channels, or just these two?  Also, does it happen only while watching specific content, or all content?
by RokuShawnS
Mon Nov 12, 2018 4:10 pm
Forum: Roku Streaming Player General Discussion
Topic: Roku TCL TV wifi disappeared
Replies: 17
Views: 1688

Re: Roku TCL TV wifi disappeared

If you can reproduce the issue, the next time it happens immediately do Home 5x Back 5x.  I can't remember offhand how this works, but it should generate a report and pop something on screen. PM that to me if it happens again. Hopefully this is unrelated to firmware, so we want to rule that out. *Ed...
by RokuShawnS
Mon Nov 12, 2018 3:23 pm
Forum: Roku Streaming Player General Discussion
Topic: Roku TCL TV wifi disappeared
Replies: 17
Views: 1688

Re: Roku TCL TV wifi disappeared

What firmware/build are you on?
by RokuShawnS
Fri Nov 09, 2018 8:40 pm
Forum: Roku Streaming Player General Discussion
Topic: youtube videos playing in Spanish
Replies: 1
Views: 159

Re: youtube videos playing in Spanish

Can you provide samples of videos displaying this behavior?
by RokuShawnS
Thu Nov 08, 2018 12:06 pm
Forum: Roku Streaming Player General Discussion
Topic: Audio but black screen for video.
Replies: 23
Views: 9739

Re: Audio but black screen for video.

Thanks.  I'll get back to you in PMs or Emails once I hear back from CS.
by RokuShawnS
Thu Nov 08, 2018 10:48 am
Forum: Roku Streaming Player General Discussion
Topic: Audio but black screen for video.
Replies: 23
Views: 9739

Re: Audio but black screen for video.

Roku Device.  Settings > System > About.
by RokuShawnS
Thu Nov 08, 2018 10:43 am
Forum: Roku Streaming Player General Discussion
Topic: Audio but black screen for video.
Replies: 23
Views: 9739

Re: Audio but black screen for video.

Please post your Serial Number/DeviceID as well as the current firmware version and build number.

Thanks!