Account, payments & subscriptions

[Shayday]

This is my 2nd attempt to get assistance to cancel my Max subscription Roku showi i have no active subscription to allow me to cancel however roku is charging my credit card.. it should not be this hard to get customer service 

[ayarrish]

Same

[RokuCarly · Accepted solution]

We appreciate you reaching us here in the Roku Community, @Shayday @ayarrish!

Our sincerest apologies for any trouble and inconvenience this may have caused you. We're here to offer resolutions you can try.

You can Manage your subscription through our official website by logging into your Roku account and going to Subscriptions. If there are no active subscriptions and you are still being charged for it, we have two options we can suggest:

1. Directly reaching out to our Account and Billing team as they would be more than willing to sort this out for you. Kindly visit our Account and Billing Support page and choose the "Account, payments & subscriptions" category. You'll have the option to talk, chat, or email one of our live Billing experts. 
2. You can also try reaching out to your bank institution and letting them block the charges for you. 

If you need further clarification and assistance, please don't hesitate to let us know. 

Best regards,
Carly