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thunderstruck77
Newbie
2 weeks ago

Logged into a random account

We got a new TV. When we logged into our VUDU account to watch a movie. It was already connected to another account. We figured out it was our neighbor's account. They live about 1000 feet away from us down the street. How is this possible? We let them know, and we both reset our accounts and changed passwords to see if this would resolve the issue. I have concerns that this is even possible from a security point of view.

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RokuJharra-Q
Community Moderator
Community Moderator
2 weeks ago

Re: Logged into a random account

Welcome to the Roku Community, @thunderstruck77!

We appreciate you reporting the log in issue with your Channel account. Our team is here to assist you!

Before we proceed, could you please confirm if this issue is happening when you use any other channel? Also, we kindly request you to double-check the email address associated with your Roku TV. To do this, please follow the steps below: 

  1. Go to the Roku Home screen
  2. Click on Settings
  3. Scroll and Select System
  4. Choose About to view the email address linked to your Roku TV.

We look forward to hearing from you and looking closely into this issue. Thank you!

Best Regards,
Jharra

Jharra Q.
Roku Community Moderator
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