indeed the forum and the Soundbridge seems to be dead
neither of which is really true since you're posting, you're using your SB
- but development is evidently at the end of road, and consequently meaningful Roku input on these fora.
Playing devil's advocate, Roku are not obliged to correspond via posts in the fora, they (the fora) are I believe primarily here for us, the end user to exploit, and there is a significantly different protocol for submitting specific support requests. Input from the likes of RokuMike and latterly RokuLyndon were/are welcome but by no means obligatory on the part of RokuLabs and anyone believing otherwise is deluding themselves.
However, it is difficult to reconcile the lack of communication that some users have experienced via the support ticket route and if half the gripes you read are valid then it's a poor way to treat customers. Roku seem to have had their collective head in the sand for some time wrt SB radio users and all their problems (not good PR) and instead are pinning their badge to the Netflix gig and, I imagine, hoping that will keep their head above water. Good luck to them, not that I'm sure they deserve it.
Furthermore, it says something about the company and the whole RadioRoku thing that having implemented it, it falls to 2 users based in Europe to provide the backbone of the support operation and maintain the database with nary a single input form Roku. oh, and the server has a habit of failing over a weekend with nobody to fix it til Monday. Doh...Talk about taking the piss.
What do we want though? Is Logitech support any good with the Squeezebox since they acquired it from Slim? I don't know that answer but perhaps Roku should have been bought out by a bigger player who would have invested more in further R&D rather than lapsing a really top product (M2000/1000/1001)... But equally the flip side may also be a lack of communication from Slim/Logitech support that is just as frustrating as Roku's usual silence. I'm sure most readers/posters here keep their communication with larger companies to the bare minimum where possible to avoid the bang-your-head-against-a-brick-wall syndrome.
That's why we turn to fellow users who by and large can advise/solve/reassure as much as, if not better than, the official support channel. So long as it's not a hardware failure issue...
Long time users remember RokuMike for his insight, knowledge, dedication and time invested not just in Roku as a company but the fora as well. I think he's an exception to the rule and a credit as such. But times move on friends, and so do businesses and their business plans. A simple one-liner from Anthony Wood confirming the immediate demise of the SB and no further development/official support/production would be a flower of a lot better than nothing at all but Roku's continuing silence seems to all but confirm that anyway. So long as they continue to develop fixes for when Apple/BBC break connectivity that's as much as I'm going to hope for, along with the tech/engineering heads amongst us who have fixed Soundbridges, recommended alternative PSUs, solved software/connectivity issues - it's a pity they're not working for Roku - but maybe they know something we don't...
Most of the interesting additions to the SB and its functionality have come via users/3rd party developers: alarm/clock features, weather and info add-ons (air traffic control chatter being a personal favourite
) /the development of mt-daapd/firefly to incorporate the SB and its protocol/control via 3rd party hard & software - so as long as our Soundbridges function and we can make them work how WE choose, we seem to be covered pretty much. I think that's as much as we can hope for.
Ã‚Â£1-worth / andy
G5, OS X 10.5.8, 3 x M1000, iTunes 10.4, slimserver 6.2.1/alienbbc (now redundant), firefly svn 1586, uNSLUng 6.8