Your Digital Media Has Never Looked So Good

 
unwired
Topic Author
Posts: 3
Joined: Thu Jan 22, 2009 7:45 am

wireless network card failed

Thu Jan 22, 2009 7:49 am

My Soundbridge 1000 suddenly decided it did not want to boot up. After troubleshooting I found that removing the wireless card allowed it to boot, and further investigation shows that wired ethernet works fine.

Has Soundbridge ever replaced wireless card? I have had a case open for more than a week yet they continue to ignore my email messages. Is this a known problem that Soundbridge is avoiding, or is customer support really this bad?

Thanks in advance.
 
SuzieQ
Posts: 420
Joined: Tue Nov 30, 2004 5:27 pm
Location: Canada

Thu Jan 22, 2009 9:19 am

Forget about the Roku wireless card and connect the M1000 via a Ethernet cable to a wireless bridge and you are back in the business.
 
unwired
Topic Author
Posts: 3
Joined: Thu Jan 22, 2009 7:45 am

Mon Jan 26, 2009 11:39 am

Yes, but I purchased a wireless-capable device that has now failed. I am not interested in purchasing another piece of hardware to make what worked at one time functional.

That said, I may be moving to another manufacturer's solution, given that Roku has decided that my case has yet to acknowledge either of the support cases I have raised. It is now 13 days, and no support from Roku.
 
alanmc
Posts: 1391
Joined: Mon Jun 11, 2007 10:40 am
Location: Bedfordshire - U.K.

Mon Jan 26, 2009 1:08 pm

@ Bob

We have a saying here in the UK > "You can lead a horse to water, but you can't make it drink" -

Don't it make you wonder why you wanted to help them :wink:

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