Your Digital Media Has Never Looked So Good

 
mosafer
Topic Author
Posts: 49
Joined: Tue Feb 21, 2017 1:19 pm

Direct Publisher, Roku TV and non HD content

Sun Jul 16, 2017 10:16 am

I'm getting a lot of complaints from viewers with Roku TVs.
Some of my contents are not HD. All the viewers with Roku TV, only can get sound and a black screen for these contents.
 
mediadisconnect
Posts: 115
Joined: Tue May 31, 2016 10:52 am

Re: Direct Publisher, Roku TV and non HD content

Mon Jul 17, 2017 8:29 am

Typically the only time you would get a black screen with audio is if the viewer is trying to watch a FHD (1080) video with a Roku that only supports HD (720).  I have never seen a black screen with audio with SD content.
 
mosafer
Topic Author
Posts: 49
Joined: Tue Feb 21, 2017 1:19 pm

Re: Direct Publisher, Roku TV and non HD content

Mon Jul 17, 2017 9:25 am

If you have Roku TV, I will be gladly send my channel to you for test. Some of my contents are SD and cannot be seen with Roku TV.
 
mediadisconnect
Posts: 115
Joined: Tue May 31, 2016 10:52 am

Re: Direct Publisher, Roku TV and non HD content

Mon Jul 17, 2017 9:51 am

It sounds like a bug to me.  All of my SD files play fine on all Roku devices (1,2,3,Premiere,Stick,etc).  I have never used a RokuTV though.

I would be willing to look at your feed though.  You can private message the feed to me if you would like.

You might also want to private message RokuTomC or RokuPam about this issue you are having with Roku TV.  They may be aware of the issue and can give some input.
 
mediadisconnect
Posts: 115
Joined: Tue May 31, 2016 10:52 am

Re: Direct Publisher, Roku TV and non HD content

Mon Jul 17, 2017 9:59 am

Also, for the SD footage how do you define its quality element?  I designate it as HD even though it is SD.  Again, I don't have a Roku TV but this works will all of my other Roku devices.
 
mosafer
Topic Author
Posts: 49
Joined: Tue Feb 21, 2017 1:19 pm

Re: Direct Publisher, Roku TV and non HD content

Mon Jul 17, 2017 10:16 am

Thanks. My feed is doing great. I have close to 900 content on it and all of them are working great in Roku 1,2,3, Stick, 4K and other Roku devices. The only problem is Roku TV.
 
mediadisconnect
Posts: 115
Joined: Tue May 31, 2016 10:52 am

Re: Direct Publisher, Roku TV and non HD content

Mon Jul 17, 2017 10:19 am

Then I would say private message RokuTomC or RokuPam about this issue you are having with Roku TV.  They may be aware of the issue and can give some input.  Good luck.
 
mosafer
Topic Author
Posts: 49
Joined: Tue Feb 21, 2017 1:19 pm

Re: Direct Publisher, Roku TV and non HD content

Mon Jul 17, 2017 3:30 pm

mediadisconnect wrote:
Also, for the SD footage how do you define its quality element?  I designate it as HD even though it is SD.  Again, I don't have a Roku TV but this works will all of my other Roku devices.

If you had a chance please check your channel with Roku TV. I think you have same problem too.
 
mediadisconnect
Posts: 115
Joined: Tue May 31, 2016 10:52 am

Re: Direct Publisher, Roku TV and non HD content

Mon Jul 17, 2017 3:54 pm

I don't doubt what you are saying, my suggestion is to contact the two board admins who work for Roku directly: RokuTomC and RokuPam and let them know the issue you are having with Roku TV.
 
Pasnow
Posts: 88
Joined: Sat Jul 27, 2013 12:32 pm
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Re: Direct Publisher, Roku TV and non HD content

Tue Jul 18, 2017 6:47 am

Are you declaring it SD?

I'm hosting with Vimeo Pro & have SD video. Seems to play just fine & I have a Roku TV.  In the json code I have
"videos": [{
                        "url": "https://player.vimeo.com/external/1234567.sd.mp4?s=123456789123456789profile_id=165",
                        "quality": "SD",
                        "videoType": "mp4"
                    }]
 
mediadisconnect
Posts: 115
Joined: Tue May 31, 2016 10:52 am

Re: Direct Publisher, Roku TV and non HD content

Tue Jul 18, 2017 8:07 am

Very interesting.  According to the JSON specifications: https://github.com/rokudev/feed-specifi ... n.md#video

SD is not an option for the quality element.  Nice find. 
 
Pasnow
Posts: 88
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Re: Direct Publisher, Roku TV and non HD content

Tue Jul 18, 2017 11:47 am

Didn't notice. I just figured since it's SD might as well mark it as such. That or omit it altogether since HD shouldn't be your chosen type. I didn't have any errors with "SD" not sure it affected it one way or the other. I use Vimeo Pro hosting FWIW.

Lemme know if I can assist in watching the channel.

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