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CsR
Topic Author
Posts: 16
Joined: Mon Aug 07, 2017 5:45 pm

Thumbnail failed to load on the channel

Thu Oct 19, 2017 6:28 pm

Hi, 
Anyone had experience .jpg thumbnails show on the preview but not on the channel - when? we are getting images from AWS.
 
User avatar
donp88
Posts: 20
Joined: Tue May 16, 2017 5:45 pm

Re: Thumbnail failed to load on the channel

Fri Oct 20, 2017 1:28 pm

Is your AWS permissions set to public (read access / everyone)?
Public Roku Channels:
"headphnz", "BrickVideo TV", "Maggie Baugh","Mikalyn Hay","Jaclyn Lovey"
 
CsR
Topic Author
Posts: 16
Joined: Mon Aug 07, 2017 5:45 pm

Re: Thumbnail failed to load on the channel

Tue Oct 24, 2017 12:21 am

Yes, we did set AWS public access. Following is one video, my JSON file passed the feed requirement, I can even see thumbnail on my preview, just don't show live, is My JSON ok?
{
"id": "kn2F625BC0",
"title": "Our House For The Weekend",
"content": {
"dateAdded": "2017-09-13T08:08:31+0000",
"duration": 3480,
"videos": [{
"url": "http://d3hzdb1r6xb159.cloudfront.net/kn2f625bc0-our_house_for_the_weekend_main.mp4",
"quality": "HD",
"videoType": "MP4"
}],
"captions": [{
"url": "http://d3hzdb1r6xb159.cloudfront.net/kn2f625bc0-our_house_for_the_weekend-en.srt",
"language": "en",
"captionType": "CLOSED_CAPTION"
}]
},
"genres": ["romance", "comedy"],
"tags": ["comedy"],
"thumbnail": "http://d3hzdb1r6xb159.cloudfront.net/kn2f625bc0-our_house_for_the_weekend-800x450.jpg",
"releaseDate": "2017-09-01",
"shortDescription": "While house sitting for their in-laws, a married couples relationship is put to the test, when they lose the family cat. This freewheeling faux-doc is a hilarious look at sex, love and marriage and house sitting. Starring real life married filmmakers."
}, 
 
CsR
Topic Author
Posts: 16
Joined: Mon Aug 07, 2017 5:45 pm

Re: Thumbnail failed to load on the channel

Tue Oct 24, 2017 12:22 am

donp88 wrote:
Is your AWS permissions set to public (read access / everyone)?

Yes, we did set AWS public access. Following is one video, my JSON file passed the feed requirement, I can even see thumbnail on my preview, just don't show live, is My JSON ok?
{
"id": "kn2F625BC0",
"title": "Our House For The Weekend",
"content": {
"dateAdded": "2017-09-13T08:08:31+0000",
"duration": 3480,
"videos": [{
"url": "http://d3hzdb1r6xb159.cloudfront.net/kn2f625bc0-our_house_for_the_weekend_main.mp4",
"quality": "HD",
"videoType": "MP4"
}],
"captions": [{
"url": "http://d3hzdb1r6xb159.cloudfront.net/kn2f625bc0-our_house_for_the_weekend-en.srt",
"language": "en",
"captionType": "CLOSED_CAPTION"
}]
},
"genres": ["romance", "comedy"],
"tags": ["comedy"],
"thumbnail": "http://d3hzdb1r6xb159.cloudfront.net/kn2f625bc0-our_house_for_the_weekend-800x450.jpg",
"releaseDate": "2017-09-01",
"shortDescription": "While house sitting for their in-laws, a married couples relationship is put to the test, when they lose the family cat. This freewheeling faux-doc is a hilarious look at sex, love and marriage and house sitting. Starring real life married filmmakers."
}, 
 
User avatar
donp88
Posts: 20
Joined: Tue May 16, 2017 5:45 pm

Re: Thumbnail failed to load on the channel

Tue Oct 24, 2017 1:10 pm

Does it still play the video on the channel?  Are you getting any errors on the feed section?
Public Roku Channels:
"headphnz", "BrickVideo TV", "Maggie Baugh","Mikalyn Hay","Jaclyn Lovey"
 
CsR
Topic Author
Posts: 16
Joined: Mon Aug 07, 2017 5:45 pm

Re: Thumbnail failed to load on the channel

Mon Nov 20, 2017 3:28 pm

There is no error shown on the feed. I can see the thumbnail on my preview in my Roku developer account, but it just doesn't shown on the Roku channel, so Roku cannot publish the videos because of it. Thanks!
 
Baradanikto
Posts: 95
Joined: Tue Apr 30, 2013 7:55 am

Re: Thumbnail failed to load on the channel

Tue Nov 21, 2017 10:13 am

CsR - If you send me your json file, I can validate it through the software (Json Feed Manager) I've written to create and manage json feeds.  If there's a problem, the software will complain.
Public Roku Channel: Rowing

Software for creating and managing MRSS and JSON feeds @ http://www.rokurowingchannel.com. No JSON or MRSS knowledge required.
 
Pasnow
Posts: 91
Joined: Sat Jul 27, 2013 12:32 pm
Contact:

Re: Thumbnail failed to load on the channel

Sun Nov 26, 2017 3:31 pm

Is each image 800x450, &/or 16:9? 

Otherwise I would think it's a public/private setting of sorts. Could you try hosting your thumbnail images elsewhere? Although I guess these are quick thumbnail grabs from AWS & downloading each would be time consuming.
 
Samuel
Posts: 1
Joined: Tue Jul 11, 2017 3:46 pm

Re: Thumbnail failed to load on the channel

Wed Dec 06, 2017 11:16 pm

Did you update your Roku device after making some changes on your feed?

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